Return Prime:Return & Exchange
Automate Returns & Exchanges. Turn Refunds into Revenue
Rating
4.8
feedback
688
chart
#158
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
-
Less than a day
19%
-
Less than a month
28%
-
Less than a year
40%
-
More than a year
12%
Reviews Summary
The reviews for the Shopify App are mixed, with both positive and negative feedback. Positive aspects highlighted by users include excellent customer service, easy onboarding process, customizable rules for returns and exchanges, and responsive tech support. On the other hand, negative reviews mention issues with the app adding its own shipping rule to the cart, unreliable customer support, glitches, and unmet expectations. Overall, the app seems to excel in customer service and ease of use, but there are concerns about reliability and responsiveness of the support team.
Highlights
Review RSS Feed
All reviews
April 15, 2026
Very responsive team member got my work done smoothly, highly recommended
April 13, 2026
Worst return portal we’ve used. Would not recommend. The system charges customers for a return label per item and does not allow multiple items to be returned under one label, which creates unnecessary friction. It also does not allow us to include customer information on labels, which complicates processing on our end. The biggest issue was reliability. Over several days, customers were purchasing return labels that consistently generated errors. During this time, we were advised it was being worked on, but there was no immediate resolution. This resulted in a high volume of frustrated customers contacting us, and our team having to manually create return labels, explain the issue, and manage the fallout. For a tool that is meant to streamline returns, it created significant extra workload and a poor customer experience, with a real risk of losing customer trust.
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