Rating

4.9

feedback

656

Reviews

chart

#77

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    2%
  • Less than a day
    19%
  • Less than a month
    29%
  • Less than a year
    40%
  • More than a year
    9%

Reviews Summary

The reviews for the Return Prime app on Shopify are overwhelmingly positive, with users praising the excellent customer service and fast support provided by the team. Many users highlighted the ease of navigation within the app and the helpfulness of the support team in resolving queries and customizing the app to suit their needs. Additionally, users appreciated the efficiency of the return and exchange process facilitated by Return Prime. However, there were a few negative reviews mentioning issues such as the lack of essential features like downloadable Data Processing Agreements for EU merchants and menu adjustments limitations.

Highlights

Excellent customer service and fast support
Ease of navigation and customization
Efficient return and exchange process
Lack of essential features for EU merchants
Menu adjustments limitations

Rating Breakdown

  • 5
    97% (637 ratings)
  • 4
    1% (8 ratings)
  • 3
    0% (2 ratings)
  • 2
    0% (1 ratings)
  • 1
    1% (5 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

June 12, 2025

The customer support team responds quickly and they are very helpful!

Using app

About 5 hours

Total reviews

6

Average rating

5.0

5 / 5 Share

June 9, 2025

very helpful app

Using app

Almost 3 years

Total reviews

6

Average rating

4.3

5 / 5 Share

June 7, 2025

Aa great app with everything we need to have a smooth return process on our store :)

Using app

3 days

Total reviews

10

Average rating

5.0

5 / 5 Share

June 5, 2025

Store

Bonita

Using app

7 days

Total reviews

5

Average rating

5.0

5 / 5 Share

June 4, 2025

So helpful! The best support service and very fast to respond

Using app

3 months

Total reviews

1

Average rating

5.0

All reviews

Sign up to receive AppNavigator updates

Find out when we add keyword-monitoring, review RSS feeds and more