Return Rabbit
Returns & Exchanges Made Hare-Raisingly Easy
Rating
4.3
feedback
11
chart
#3,063
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
0%
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Less than a day
9%
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Less than a month
9%
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Less than a year
82%
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More than a year
0%
Reviews Summary
Return Rabbit has received mostly positive reviews from users who have switched to it from other platforms. Users appreciate the robust features, seamless transition, and excellent customer service provided by the Return Rabbit team. The app has been praised for its value for the price point, with users noting improvements in exchange rates and return processes. However, there are some areas for improvement highlighted in the reviews, such as data outputs, customer portal customization, and ease of navigation in the admin portal. Despite these minor drawbacks, Return Rabbit seems to meet the needs of many users and is recommended for those looking to enhance their return processes and customer experience.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Nov. 3, 2022
We switched to Return Rabbit about 8 months ago after discovering they had more robust features than our previous platform. It was a seamless transition and we are very happy with the product so far. Their customer service is unlike anything we have experienced with other apps. Their entire team is accessible, responsive, and they take a proactive approach to analyzing our returns data and informing us as to how we could be doing better.
Sept. 20, 2022
We decided to switch to Return Rabbit from Loop after realizing that the functionality Loop was providing was nearly matched by Return Rabbit but at a much lower price. The implementation/onboarding process was very smooth and our sales rep Ryan was extremely helpful throughout. We were able to completely migrate platforms in only a day or two with only a few minor issues that Ryan and the RR support team were able to solve right away. We've been using RR for ~3 months now and overall it has met our expectations. There are a few things that could be improved as far as data outputs (ie return rates by Shopify product category... I had to build a reporting tool in Excel to get/present the data we needed) and customer portal customization, but its not like these things were much better with Loop or any other returns servicer we looked into. The admin portal could also be a little easier to navigate/understand. We have seen our refund rate increase within the last few weeks but it is too early to tell if this is the fault of RR or if it's a coincidence. I would say Return Rabbit is absolutely worth the price we are paying. Again, there are a few things that could be improved or added but these missing components are not worth the extra cost that other return platforms come with. At our scale, we don't need a large platform like Loop or Narvar and Return Rabbit is fitting our needs just fine as of right now.
July 8, 2022
Spoke to multiple returns providers (Narvar, Loop, Returnly) and a lot of them promised these fancy features but after looking under the hood they were all smoke and mirrors. When asked if they can build out certain functionality/features these other providers were unable to, unwilling to, or tried charging an arm and a leg. Return Rabbit was quick on a few feature builds, support, and most of all our exchange rate went from 5-10% to 16%. This is a scrappy company that delivers exceptional value for the price point compared to some of the other guys. Would recommend trying them out and if you can, work with Ryan he will make sure you get set up right!
Thank you for your glowing review! We are grateful for your business and appreciate you sharing the value you're getting with Return Rabbit.
Aug. 14, 2022
absolute garbage. They seemingly have a lot of features, but the execution is so bad it would be laughable, if only it didn't cost me $200 wasted dollars to find out... The 14 day "free trial" is deceptive...you are locked in for at LEAST one month of $200 after you accept returns for even one day with this junk software. Even though I used this software for all of 7 days, I was billed $200 just to transition off of it...
We are truly sorry you had a negative experience. Our team did personally check in with you frequently over the course of the past month to ensure you were taking full advantage of our product functionality rather than continuing to review and approve each individual return manually. We strive to support all of our merchants through personalized onboarding and training that sets you up for immediate success, part of which are emails we send as notice of the status of your 14-day trial and when it ends to ensure you know when billing starts. Again, we apologize for this experience and encourage you to reach out to us at [email protected] to see how we can make it right.
June 22, 2022
I switched from a different platform to Return Rabbit and it is a 180. Technical support is awesome, the onboarding was as smooth as it could be. We are definitely seeing a difference in the exchange rate and return rate with the exchange benefit option. I highly recommend this app!
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