Baseballism Online review for Return Rabbit

Sept. 20, 2022

We decided to switch to Return Rabbit from Loop after realizing that the functionality Loop was providing was nearly matched by Return Rabbit but at a much lower price. The implementation/onboarding process was very smooth and our sales rep Ryan was extremely helpful throughout. We were able to completely migrate platforms in only a day or two with only a few minor issues that Ryan and the RR support team were able to solve right away. We've been using RR for ~3 months now and overall it has met our expectations. There are a few things that could be improved as far as data outputs (ie return rates by Shopify product category... I had to build a reporting tool in Excel to get/present the data we needed) and customer portal customization, but its not like these things were much better with Loop or any other returns servicer we looked into. The admin portal could also be a little easier to navigate/understand. We have seen our refund rate increase within the last few weeks but it is too early to tell if this is the fault of RR or if it's a coincidence. I would say Return Rabbit is absolutely worth the price we are paying. Again, there are a few things that could be improved or added but these missing components are not worth the extra cost that other return platforms come with. At our scale, we don't need a large platform like Loop or Narvar and Return Rabbit is fitting our needs just fine as of right now.