Return Rabbit

I absolutely love this return/exchange management app! You'll find it highly robust, yet very simple and intuitive to administer. And it's designed to integrate best with Shipstation. Their support team is very responsive and helpful. They truly care about their users needs. So much so that they actually implemented a custom development, unique to my account to meet my business's specific and unusual requirements! Who does that!?? Their support and care is beyond extraordinary. I cannot recommend their app enough. Return, exchanges, and refunds are fully managed in just a few clicks. It is a joy to use!

They really need better customer support. Having to wait days until someone replies to an email is a pain when you have a business to run. If I did not have Ship Station and the app was free with it, I would definitely get rid of it immediately!! So irritated with this app not working.

We switched to Return Rabbit about 8 months ago after discovering they had more robust features than our previous platform. It was a seamless transition and we are very happy with the product so far. Their customer service is unlike anything we have experienced with other apps. Their entire team is accessible, responsive, and they take a proactive approach to analyzing our returns data and informing us as to how we could be doing better.

We decided to switch to Return Rabbit from Loop after realizing that the functionality Loop was providing was nearly matched by Return Rabbit but at a much lower price. The implementation/onboarding process was very smooth and our sales rep Ryan was extremely helpful throughout. We were able to completely migrate platforms in only a day or two with only a few minor issues that Ryan and the RR support team were able to solve right away. We've been using RR for ~3 months now and overall it has met our expectations. There are a few things that could be improved as far as data outputs (ie return rates by Shopify product category... I had to build a reporting tool in Excel to get/present the data we needed) and customer portal customization, but its not like these things were much better with Loop or any other returns servicer we looked into. The admin portal could also be a little easier to navigate/understand. We have seen our refund rate increase within the last few weeks but it is too early to tell if this is the fault of RR or if it's a coincidence. I would say Return Rabbit is absolutely worth the price we are paying. Again, there are a few things that could be improved or added but these missing components are not worth the extra cost that other return platforms come with. At our scale, we don't need a large platform like Loop or Narvar and Return Rabbit is fitting our needs just fine as of right now.

absolute garbage. They seemingly have a lot of features, but the execution is so bad it would be laughable, if only it didn't cost me $200 wasted dollars to find out... The 14 day "free trial" is deceptive...you are locked in for at LEAST one month of $200 after you accept returns for even one day with this junk software. Even though I used this software for all of 7 days, I was billed $200 just to transition off of it...