Paragon review for Return Rabbit

June 20, 2022

Return Magic is done. To replace it, I evaluated 15 return apps and interviewed 11. Typically, the reps will tell you what you want to hear. Not what you need to know. I actually installed another return app only to discover it did not have the capability the rep promised and we needed. Most of the other apps were either more costly or beyond our needs. I found Return Rabbit. The rep was honest and straight forward. I could tell very quickly he really understood the app and explained how it could match our needs. I installed Return Rabbit and as it turns out, RR is a high value and cost efficient app. It has remarkable depth and automation capability and has saved us considerable customer service time and expense. Onboarding was straightforward and done quickly because the onboarding technician was insightful and easy to work with. After onboarding, follow up meetings were held to answer questions and make needed modifications. RR made changes to their program to further match our changing needs. It is an incredible app and my only regret is not finding it sooner.