ReturnBear
Save time & money on returns with a full-suite return...
Rating
5.0
feedback
6
chart
#4,387
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
17%
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Less than a day
0%
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Less than a month
33%
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Less than a year
33%
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More than a year
0%
Reviews Summary
ReturnBear is highly praised by ecommerce merchants for its efficient returns process and excellent customer service. Users appreciate the ease of setting up the app and how it handles almost every aspect of the returns process, making it hassle-free for both merchants and customers. The ability for customers to drop off returns at nearby locations and receive refunds quickly has been a significant advantage for businesses, especially those without physical stores. ReturnBear's team is commended for their responsiveness, continuous improvement of the platform, and overall partnership approach.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
July 11, 2024
I was ReturnBears first customer as they were building out the platform and I couldn't be happier with the process and level of service I have received along the way. Its been exciting to see how they have grown and evolved over the years and are always prioritizing how to best serve their stores. Highly recommend!
April 21, 2023
If you want to simplify your returns process and make your customers happy, then this is the app for you. Once the app is set up, you can essentially forget all about your returns, they handle almost every aspect of the process. I cannot recommend this app enough!
Jan. 13, 2023
For customers, buying shoes is tough and having an easy/painless return process is an advantage when it comes to overcoming objections and hesitations before the purchase. The fact that customers can drop off their returns at a nearby location and get their refund almost instantly has been a great boost to get first timers to the brand. As a brand without our own physical stores, this allows us to be more competitive in the market vs the retail channel. Over Q4, we saw over half of our returns go through the drop off location! This saved us $$ as well since we were able to consolidate returns through ReturnBear vs having individual packages come back to our warehouse (Shipping in Canada is a big expense line for eCommerce). The team at ReturnBear have been fantastic partners, they're quick to respond and always improving their platform. Highly recommend.
July 21, 2022
I'm super blessed to be working with ReturnBear to help grow Love & Nudes even more efficiently I have to give their team a shoutout for their generosity, patience and brilliance. They thought of everything for the onboarding, making the process peaceful and easy #businessangels
July 18, 2022
We use ReturnBear to handle all of returns. They make returns EASY for us and our customers. Prior to ReturnBear, it was a messy process and resulted in frustrations for our customer. Since using ReturnBear: our return related customer service tickets have gone down, customers recieve refunds in a timely manner, and our warehouse team doesn't have to sort through returned merchandise to sort and put back. The team at ReturnBear are fantastic, they are very responsive and listen to our needs. We're looking forward to them expanding their access points to more locations across Canada.
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