ReturnBear for Shopify

ReturnBear

Save time & money on returns with a full-suite return...

Developer
View on App Store

Rating

5.0

feedback

5

Reviews

chart

#8,723

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    20%
  • Less than a day
    0%
  • Less than a month
    40%
  • Less than a year
    40%
  • More than a year
    0%

Reviews Summary

The reviews for ReturnBear are overwhelmingly positive, with users praising the app for simplifying the returns process and making customers happy. Users appreciate the ease of setting up the app and how it handles almost every aspect of the returns process, leading to a reduction in return-related customer service tickets and frustrations. The ability for customers to drop off returns at nearby locations and receive refunds quickly has been a significant advantage for businesses without physical stores, making them more competitive in the market. ReturnBear's team is commended for their responsiveness, continuous improvement, and overall partnership.

Highlights

Simplified Returns Process
Customer Satisfaction
Efficiency and Cost Savings
Responsive Customer Support
Continuous Improvement

Rating Breakdown

  • 5
    100% (5 ratings)
  • 4
    0% (0 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    0% (0 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

April 21, 2023

If you want to simplify your returns process and make your customers happy, then this is the app for you. Once the app is set up, you can essentially forget all about your returns, they handle almost every aspect of the process. I cannot recommend this app enough!

Using app

6 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 13, 2023

For customers, buying shoes is tough and having an easy/painless return process is an advantage when it comes to overcoming objections and hesitations before the purchase. The fact that customers can drop off their returns at a nearby location and get their refund almost instantly has been a great boost to get first timers to the brand. As a brand without our own physical stores, this allows us to be more competitive in the market vs the retail channel. Over Q4, we saw over half of our returns go through the drop off location! This saved us $$ as well since we were able to consolidate returns through ReturnBear vs having individual packages come back to our warehouse (Shipping in Canada is a big expense line for eCommerce). The team at ReturnBear have been fantastic partners, they're quick to respond and always improving their platform. Highly recommend.

Using app

6 months

Total reviews

2

Average rating

5.0

5 / 5 Share

July 21, 2022

​I'm super blessed to be working with ReturnBear to help grow Love & Nudes even more efficiently I have to give their team a shoutout for their generosity, patience and brilliance. They thought of everything for the onboarding, making the process peaceful and easy #businessangels

Using app

1 day

Total reviews

1

Average rating

5.0

5 / 5 Share

July 18, 2022

We use ReturnBear to handle all of returns. They make returns EASY for us and our customers. Prior to ReturnBear, it was a messy process and resulted in frustrations for our customer. Since using ReturnBear: our return related customer service tickets have gone down, customers recieve refunds in a timely manner, and our warehouse team doesn't have to sort through returned merchandise to sort and put back. The team at ReturnBear are fantastic, they are very responsive and listen to our needs. We're looking forward to them expanding their access points to more locations across Canada.

Using app

4 days

Total reviews

3

Average rating

5.0

5 / 5 Share

July 15, 2022

If there were 6 stars, we'd give them. This app has completely changed our returns processing and made our reverse logistics experience painless and smooth for the customer. The app is smooth, fast and totally seamless, and the options for the customer (and automation for us) are above and beyond what any other return apps offer. Not to mention ReturnBear is an A+ partner, incredibly responsive and helpful and constantly working to improve their systems based on feedback.

Store

FRANC

Using app

12 minutes

Total reviews

6

Average rating

5.0

All reviews

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