Rating
4.6
feedback
164
chart
#6,221
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
1%
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Less than a day
1%
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Less than a month
5%
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Less than a year
38%
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More than a year
55%
Reviews Summary
Returnly is a highly recommended Shopify app that streamlines the returns process, making it easy and convenient for both customers and merchants. The onboarding process is smooth and the customer support is quick to respond and helpful. The app offers features like QR code returns, instant credit, and exchange for different items. Returnly has saved businesses time and resources on returns/exchanges and improved customer satisfaction. Some areas of improvement include the ability to limit the number of return labels for orders and exclude certain bad apples from being able to create new labels.
Highlights
Rating Breakdown
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All reviews
Dec. 14, 2022
We've been using Returnly for about 6 months and its been a great experience. Onboarding was smooth, the app is configurable enough to achieve what we need without being too complex and the customer experience is easy to use. We've continued to request more functionality, like supporting returns from POS transactions and support has been prompt and helpful.
Thank you for taking the time to leave us this review and share your product feedback! We are so glad to hear that your onboarding was smooth and our app has been able to help both you and your customers.
Aug. 24, 2022
Makes managing returns easy and convenient. The onboarding process was great and the support is quick to respond and helpful. The customer flow is also very user friendly. Highly recommend Returnly for your returns platform.
Thank you for the amazing review! We are so glad to hear that the integration to Returnly was seamless for both you and your customers!
Aug. 5, 2022
So it's good, BUT we just moved to a new shopify domain and they are not responding or helping us integrate so it's like we're paying for nothing? It's the SAME DOMAIN but a different shopify account. Nothing has changed, we just need to add it as a partner integration to this new store and no one is answering. Fine app if it works though.
Thank you for sharing this feedback, and I am truly sorry for your experience. I spoke with our Customer Support team and I am glad to hear this has been resolved!
June 30, 2022
The onboarding process was amazing. They use Basecamp to keep track of all tasks. You get a dedicated customer success manager. All our questions were answered within working hours and I felt it was interactive. We had an aggressive 2-week implementation time. We were mostly on time but ran into a few snags internally that delayed it to 4 weeks. Still very good. All processes are designed to create an automatic return flow, from request to refund. They offer QR code returns, instant credit, exchange for different items and the portal and emails are all customizable. They also offer sub-reasons for return reasons (1 level) and an optional text box for the customer to leave a note. Our store and products don't follow the basic Amazon flow, so we experienced a bit of trouble implementing this solution, but our CSM was available and helpful in providing creative solutions. We also held a few video meetings. Truly she is amazing for dealing with all my requests. There are a few areas of improvement that I feel would warrant 5 stars, but the service and support is top notch!
Thank you for taking the time to leave us this review! We are so glad to hear that our teams have been able to provide you with the high level of support needed during the implementation. We look forward to continuing that support for you and your customers!
June 28, 2022
Highly recommend using Returnly for your store. Solution and support are the best! Returnly has saved us time and improved customer satisfaction.
Thank you for taking the time to leave us this review! We are so glad to hear that our app has been able to help you save time and improve your customer experience.
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