Returnly by Affirm for Shopify

Returnly by Affirm

Returnly Shopify Returns Solution

Rating

4.6

feedback

164

Reviews

chart

#6,166

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    1%
  • Less than a day
    1%
  • Less than a month
    5%
  • Less than a year
    38%
  • More than a year
    55%

Reviews Summary

Returnly is a highly recommended Shopify app that streamlines the returns process, making it easy and convenient for both customers and merchants. The onboarding process is smooth and the customer support is quick to respond and helpful. The app offers features like QR code returns, instant credit, and exchange for different items. Returnly has saved businesses time and resources on returns/exchanges and improved customer satisfaction. Some areas of improvement include the ability to limit the number of return labels for orders and exclude certain bad apples from being able to create new labels.

Highlights

streamlined returns process
easy and convenient for customers and merchants
instant credit and exchange features
time and resource-saving
areas of improvement

Rating Breakdown

  • 5
    73% (119 ratings)
  • 4
    13% (21 ratings)
  • 3
    3% (5 ratings)
  • 2
    2% (4 ratings)
  • 1
    9% (15 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Dec. 14, 2022

We've been using Returnly for about 6 months and its been a great experience. Onboarding was smooth, the app is configurable enough to achieve what we need without being too complex and the customer experience is easy to use. We've continued to request more functionality, like supporting returns from POS transactions and support has been prompt and helpful.

Store

Eko

Using app

8 months

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for taking the time to leave us this review and share your product feedback! We are so glad to hear that your onboarding was smooth and our app has been able to help both you and your customers.

5 / 5 Share

Aug. 24, 2022

Makes managing returns easy and convenient. The onboarding process was great and the support is quick to respond and helpful. The customer flow is also very user friendly. Highly recommend Returnly for your returns platform.

Using app

Over 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for the amazing review! We are so glad to hear that the integration to Returnly was seamless for both you and your customers!

3 / 5 Share

Aug. 5, 2022

So it's good, BUT we just moved to a new shopify domain and they are not responding or helping us integrate so it's like we're paying for nothing? It's the SAME DOMAIN but a different shopify account. Nothing has changed, we just need to add it as a partner integration to this new store and no one is answering. Fine app if it works though.

Using app

2 months

Total reviews

38

Average rating

4.6

Developer Reply

Thank you for sharing this feedback, and I am truly sorry for your experience. I spoke with our Customer Support team and I am glad to hear this has been resolved!

4 / 5 Share

June 30, 2022

The onboarding process was amazing. They use Basecamp to keep track of all tasks. You get a dedicated customer success manager. All our questions were answered within working hours and I felt it was interactive. We had an aggressive 2-week implementation time. We were mostly on time but ran into a few snags internally that delayed it to 4 weeks. Still very good. All processes are designed to create an automatic return flow, from request to refund. They offer QR code returns, instant credit, exchange for different items and the portal and emails are all customizable. They also offer sub-reasons for return reasons (1 level) and an optional text box for the customer to leave a note. Our store and products don't follow the basic Amazon flow, so we experienced a bit of trouble implementing this solution, but our CSM was available and helpful in providing creative solutions. We also held a few video meetings. Truly she is amazing for dealing with all my requests. There are a few areas of improvement that I feel would warrant 5 stars, but the service and support is top notch!

Store

Flair

Using app

About 1 month

Total reviews

3

Average rating

4.7

Developer Reply

Thank you for taking the time to leave us this review! We are so glad to hear that our teams have been able to provide you with the high level of support needed during the implementation. We look forward to continuing that support for you and your customers!

5 / 5 Share

June 28, 2022

Highly recommend using Returnly for your store. Solution and support are the best! Returnly has saved us time and improved customer satisfaction.

Using app

Almost 3 years

Total reviews

13

Average rating

5.0

Developer Reply

Thank you for taking the time to leave us this review! We are so glad to hear that our app has been able to help you save time and improve your customer experience.

All reviews

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