Returnly by Affirm
Returnly Shopify Returns Solution
Rating
4.6
feedback
164
chart
#7,440
All reviews
Rating Breakdown
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Dec. 14, 2022
We've been using Returnly for about 6 months and its been a great experience. Onboarding was smooth, the app is configurable enough to achieve what we need without being too complex and the customer experience is easy to use. We've continued to request more functionality, like supporting returns from POS transactions and support has been prompt and helpful.
Thank you for taking the time to leave us this review and share your product feedback! We are so glad to hear that your onboarding was smooth and our app has been able to help both you and your customers.
Aug. 24, 2022
Makes managing returns easy and convenient. The onboarding process was great and the support is quick to respond and helpful. The customer flow is also very user friendly. Highly recommend Returnly for your returns platform.
Thank you for the amazing review! We are so glad to hear that the integration to Returnly was seamless for both you and your customers!
June 28, 2022
Highly recommend using Returnly for your store. Solution and support are the best! Returnly has saved us time and improved customer satisfaction.
Thank you for taking the time to leave us this review! We are so glad to hear that our app has been able to help you save time and improve your customer experience.
June 27, 2022
Returnly has automated our return system in a seamless way! It is easy to learn, and use. We love the ability to manually create a return if needed, and love how it seamlessly talks to all our systems
Thank you for this amazing review and product feedback! We are so happy to hear it has been an easy and intuitive experience for both you and your customers!
June 22, 2022
We want the return process to be easy for our customers, and Returnly makes that happen. Plus, their customer support team is always around if there is anything we need.
We appreciate this stellar review! Thank you so much for taking the time to comment on our experience and support.
June 22, 2022
This app has change our business. It's so easy and efficient and it has help us improve our customer experience.
We are so glad to hear about the impact Returnly has had on your business! We look forward to continuing that support for you and your customers.
June 21, 2022
This product is the best on the market for returns. The team is incredibly receptive to feedback and the developments of this app are ahead of their time to make the returns process as streamlined as could be imagined.
Using app
Almost 3 years
Total reviews
9
Average rating
5.0
We appreciate this stellar review! Thank you so much for taking the time to comment on our team and support.
June 21, 2022
Elegant, easy to use app that supports all of our return and exchange functions in a seamless way that our customers appreciate.
June 20, 2022
Easy to use customer-facing portal with clear instructions and consistent branding for a seamless experience. Intuitive merchant-facing portal that allows multiple departments to operate without issue and leverage findings to optimize within their area of responsibility.
June 20, 2022
simple to use, no fuss, and way less expensive than other returns platforms providing the same services.
June 19, 2022
Returnly has saved us so much time and resources on returns/exchanges. I can't believe we didn't make the switch faster. The transition was easy for our customers and the system is very easy to use. The customer service during onboarding was fabulous. We could not recommend Returnly more.
June 17, 2022
One of the best decisions we've ever made was to sign up with Returnly. The smoothest onboarding project management experience that comes with nice simple training modules. The app itself is user friendly, easy to configure, they listen to feedback and turn it into actions, they are constantly developing and optimizing it, it has saved us hundred of labor hours and our customers love self service returns and exchanges.
June 16, 2022
Returnly is incredibly user friendly for both our team and our customers. It is quick and easy to adjust your return settings throughout the year, set holiday return windows, and eligible orders/SKUs for return. They are always coming out with upgrades, and their customer service has been fantastic. Highly recommend!
June 16, 2022
Returnly is a great app for making the returns and exchanges experience easy and pleasant for both the customers and us! Customer support is awesome, they’re always available to help and respond to our questions.
June 16, 2022
Since switching over to Returnly, returns have gone much smoother--on the merchant side: fewer lost packages, easier access to tracking information, and detailed analytics on returns. On the customer side: nice interface and intuitive as a platform, straightforward, and helpful for exchanges/shopping for something new.
June 16, 2022
We love returnly -- easy to set up and very customer friendly. since set up, we really have had no issues, and have only good things to say! This is the best domestic returns app for sure.
June 16, 2022
I love Returnly. It offers seamless integration with shopify and allows for super-easy returns and exchanges for our customers. They're constantly making improvements and the backend is streamlined and easy to use. It's a set-it-and-forget-it app for us. No brainer to incorporate as an apparel e-commerce business.
June 15, 2022
Returnly is a real time saver. The instant credit and product recommendation features have also generated a significant number of conversions. Great app and services all around.
June 15, 2022
Returnly has been a great investment and improvement for our small business! It streamlined and brought our return & exchanges policy to the next level! We would recommend to any business wanting to upgrade their returns&exchanges policy and provide a great service to your customer!
June 15, 2022
We love Returnly. Its very easy and convenience for our customer process return and exchange. Also, It lots of easier for us process return on our end.