Cysm review for Returnly by Affirm

Dec. 14, 2017

So there are mostly good reviews here but there are some not so good. reality is that every business is different and what works for one might not for the other. doesn't mean the App or service doesn't work. for us the app has worked great. there is an adjustment period but returns emails and phone calls is way down to 7% of what it was. also on the phone our customers used to ask us to pay the return label and would get upset and use the charge-back card if we did not agree. Returnly lets them create the label and lets them know what will be deduct from their refund to cover the ship back label cost. we have only had 1 phone call from a customer who did not want to pay this. finally. this was the only app or service that we found that is build to get the customer to EXCHANGE instead of return. if you have the customers money why would you be so quick to just accept a return for a refund before trying an exchange. so far so good returnly. keep it UP