AFTCO review for Returnly by Affirm
April 30, 2020
Implementing an automated returns platform 2 years ago was one of the smartest things we did for our E-Commerce business. Choosing Returnly as our Returns & Exchanges partner was even smarter. Not only do we love it, but our customers are thrilled over the easy exchange/returns process they experience. Streamlining the returns process into an automated one is already worth it with how much time is saved no longer having to manually manage returns. Add in all the other options Returnly offers like exchange orders being created instantly and the use of the voucher code to repurchase; it really allows you to regenerate business with your customers originally wanting to only return for refund. The admin interface is user friendly and you have all the control needed to set up your products and policies the way you see fit. You also can make changes needed on the fly. Whether you want to set it and forget it or constantly update to accommodate business needs, you can do either. You can set up all the automated emails, customer facing pages, add your logo & theme and at any time can change whatever is needed. You have full control over what your customers see. You receive customer feedback on wording, or a policy, or an un-clickable link and you can decide to change it while still on the phone with that customer. It is that easy. Having full access and ability to manage the platform from the back-end admin tool is amazing. They have an easy support ticketing system for all your technical and support needs. I have never had a support question take longer than a business day to be resolved. Quick, efficient, super knowledgeable and friendly. Our account manager Jenna has been thorough in guiding us based on our business needs and the Returnly customer support team is phenomenal. Lourie, Selena and Aidan work with our team on a regular basis for different needs and we have built a partnership between their team and ours. Initially we had a more difficult task as we had to do a lot of integrations across multiple platforms as well as with our ERP system. However, the set up and integration was seamless, and we found that they did what was needed to set us up successfully through that process. They have a very informative Analytics page which really allows us to gain more insight on top returned items, reasons, and direct feedback from the customer. It allows our product development team to asses changes needed on products in order to correct any possible issues quickly. While our Returns Dept. & Customer Service team really enjoy utilizing Returnly and all the benefits it brings, I think we are mostly excited about how much our customers love it. Below are few of our customer’s reviews on their returns process. I wanted to share so you can see what an amazing experience your customers are going to have once you add Returnly to your roster. “You cant improve. AFTCO has the best return experience. PERIOD!” “Best return experience on the internet” “This was very quick and easy - Thank you!” “Experience was great! Received emails quick in regards to exchanging sizes. Very pleased with customer satisfaction” “You now have a full time customer thanks. It was very easy and appreciated how this was handled thank you” “Ordering was easy and exchange process was quick and easy! Thanks.” “Easy to return! No improvements as far as I can see. ” “Honestly this has been amazing, so I do not know what you could do to make it any better. “ “This is an awesome way to assist customers. Very satisfied with the process!!” “I don't think you can get any better than the OUTSTANDING SERVICE you have already provided me. Thank you so much, and I will recommend you produces to everyone I know” Thanks to the Returnly Team. Keep up the great work.
