Thousand review for Returnly by Affirm

June 14, 2022

Returnly has been a great tool for us. We used to have customers write into support to process a return and now they can do it on their own. We reduced our CX ticket volume by about 30% by making returns self-serve and its a way better experience for the customer as well. The reporting on gross/net revenue within Shopify takes some getting used to, but overall it is a great tool we would recommend.