St. Frank review for Returnly by Affirm

June 14, 2022

Returnly is our first use of a return management system. Operationally, it's game changing. It automates the creation and tracking of returns, while providing our team the information it needs to process refunds. There are two places it could improve. First, it would be nice if the platform could automatically choose a refund to a gift card or to the original form of payment based on our return policy. Second, it can't handle multi-box orders (i.e. it can only generate one label per order). If these two features were in place, it would truly be hands off for our team.