ReturnZap Returns & Exchanges for Shopify

ReturnZap Returns & Exchanges

ReturnZap - Shopify returns, exchanges, and store credit app

Rating

5.0

feedback

70

Reviews

chart

#665

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    1%
  • Less than a month
    27%
  • Less than a year
    51%
  • More than a year
    19%

Reviews Summary

ReturnZap is highly praised by ecommerce merchants for its functionality, ease of use, and exceptional customer service. Users appreciate the quick setup process, intuitive interface, and the ability to customize the app to meet their specific needs. The app has been described as a game-changer in streamlining the returns process and improving the overall customer experience. David and the team behind ReturnZap are commended for their responsiveness, efficiency, and willingness to assist with any issues or customization requests. Overall, ReturnZap is recommended for its value, effectiveness, and the positive impact it has had on businesses.

Highlights

Functionality, ease of use, customization
Exceptional customer service
Streamlining returns process
Positive impact on customer experience
Efficient and responsive support

Rating Breakdown

  • 5
    97% (68 ratings)
  • 4
    1% (1 ratings)
  • 3
    0% (0 ratings)
  • 2
    1% (1 ratings)
  • 1
    0% (0 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

May 16, 2024

Really supportive with the installation, promptly answering questions. A great service at a reasonable value

Using app

--

Total reviews

3

Average rating

4.7

5 / 5 Share

May 13, 2024

ReturnZap is an amazing application to use for a business like us. It's really important when a compagnie choose an app to have a good communication with the team and for sure David exceeded all of our expectations. He is always here to help us when we have questions and he also took the time to adapt the application to our needs. We really appreciate that returns can be managed within Shopidy admin, It's really convenient for our company's returns team. Also, the calculation method for reimbursements and credit notes is really a bonus... it's quick. I recommend for sure this application. And again, thanks to David for everything. :) Rosy

Using app

4 months

Total reviews

10

Average rating

4.9

5 / 5 Share

April 17, 2024

We have only been using ReturnZap for a short few weeks but David and his team are INCREDIBLE! They helped us set up our portal and get associated with the program. When we were confused about something, David had it fixed within the hour! Can't recommend enough!

Using app

20 days

Total reviews

1

Average rating

5.0

5 / 5 Share

March 13, 2024

We've had a fantastic experience with ReturnZap. The software is really functional and easy to use, and integrates really well with our Shopify stores. It's helped us gain visibility into the returns flow and has given us a lot of data that we were missing before. It's also made the customer journey much easier as they can self serve returns labels that we previously had to generate ourselves. The customer service has been fantastic, with David helping us through any issues really quickly and efficiently. I'd highly recommend this app!

Using app

4 months

Total reviews

3

Average rating

5.0

5 / 5 Share

March 7, 2024

I have just started using ReturnZap but so far it has exceeded all my expectations in terms of the actual app as well as the service and support I have received. I have used several return apps before and this one was super quick to set up, very intuitive and does everything I need it to do. I love that returns can be managed within Shopify admin and that I can tailor it to my needs by having the communication flow that I want with my customers as well as the ability to effectively manage my return policy. I requested a demo, was contacted by David almost instantly and he helped me with all the questions and concerns I had. I would highly recommend this app!

Using app

8 days

Total reviews

5

Average rating

5.0

All reviews

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