ReturnZap Returns & Exchanges
ReturnZap - Shopify returns, exchanges, and store credit app
Rating
5.0
feedback
71
chart
#795
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
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Less than a day
1%
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Less than a month
27%
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Less than a year
52%
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More than a year
18%
Reviews Summary
ReturnZap is highly praised by ecommerce merchants for its ease of use, efficient returns management, and exceptional customer service. Users appreciate the app's ability to streamline the returns process, offer prepaid shipping labels, and integrate well with Shopify stores. The customer support, particularly from David, is highlighted as responsive, helpful, and willing to customize the app to meet individual business needs. The app's features like one-click store credit, custom rules for return flow, and self-service returns labels are commended for saving time and improving the customer experience. Overall, ReturnZap is recommended for its functionality, user-friendliness, and value-added service.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
May 23, 2024
This is a great app! One of the very few that offer a service without a per return cost. Since downloading this app, we have actually made money. By offering prepaid labels to customers that we can deduct from their returns, the difference more than covers the cost of this affordable, and well developed app. In addition, it has tons of huge time saving features. One click store credit is wonderful. Custom rules that control the return flow make life easy and allow us to streamline and automate a lot of the manual work that we used to have. Their team is highly responsive and they have customized many features for us. I highly recommend returnzap.
May 16, 2024
Really supportive with the installation, promptly answering questions. A great service at a reasonable value
May 13, 2024
ReturnZap is an amazing application to use for a business like us. It's really important when a compagnie choose an app to have a good communication with the team and for sure David exceeded all of our expectations. He is always here to help us when we have questions and he also took the time to adapt the application to our needs. We really appreciate that returns can be managed within Shopidy admin, It's really convenient for our company's returns team. Also, the calculation method for reimbursements and credit notes is really a bonus... it's quick. I recommend for sure this application. And again, thanks to David for everything. :) Rosy
April 17, 2024
We have only been using ReturnZap for a short few weeks but David and his team are INCREDIBLE! They helped us set up our portal and get associated with the program. When we were confused about something, David had it fixed within the hour! Can't recommend enough!
March 13, 2024
We've had a fantastic experience with ReturnZap. The software is really functional and easy to use, and integrates really well with our Shopify stores. It's helped us gain visibility into the returns flow and has given us a lot of data that we were missing before. It's also made the customer journey much easier as they can self serve returns labels that we previously had to generate ourselves. The customer service has been fantastic, with David helping us through any issues really quickly and efficiently. I'd highly recommend this app!
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