Revamp CRM for B2B wholesale
Follow-up on your sales, Analyze your marketing and segments.
Rating
2.7
feedback
9
chart
#17,111
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
11%
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Less than a day
0%
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Less than a month
33%
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Less than a year
56%
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More than a year
0%
Reviews Summary
The reviews for the Shopify App are mixed, with both positive and negative feedback. Positive aspects include the app's functionality in merging client records and providing insights for B2B customer management. Users appreciate the ability to target customers based on their purchases and the overall blend of CRM and newsletter features. The support team is praised for being responsive and helpful, with quick service reactions. However, negative themes include issues with app updates, confusing pricing plans, poor customer service, and problems with integrations like Mailchimp causing duplication of contacts. Some users have experienced difficulties in scheduling demos and dealing with bugs, leading to frustration and a sense of being let down by the app and its support.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Jan. 21, 2022
I'm having issues with my app not updating with the most recent information. Customer service won't respond to my inquiries.
Dec. 14, 2020
The plan for this app is very confusing, first its say free plan available then its say 14 days trial version,
Thank you for you review. The app offer 14 days free trial, to give you the chance to try the premium features, no credit card required. You can downgrade at anytime to a free plan. We would be happy to resolve any questions and/or comments you have at [email protected]
Oct. 29, 2020
Software seems good for what I was looking for but customer support is horrendous. Only available via email with same cookie cutter response to schedule a demo to go over questions. I booked a demo 3 times at a specific timeslot and no one from the revamp team contacted me to do the demo. I have officially given up trying to use them.
Thank you for your review. We're very sorry to hear that. The matter has been escalated to our CEO, and we kindly ask you to give us a chance to serve you better.
Feb. 15, 2020
So far .. so good. It's great to be able to merge multiple client records on Shopify, into a single client record on Revamp CRM. Now I can clearly see who my Top clients are.
Thank you so much for leaving us such a wonderful review! We put our merchants' experience and satisfaction as our priority. Your feedback literally made our day.
Sept. 26, 2019
Extremely useful, great oversights and a powerhouse for b2b customer management. Revamp staff have been incredibly timely in their responses and bug fixes. It is a breath of fresh air to work with such a great team!
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