Revamp CRM for B2B wholesale for Shopify

Revamp CRM for B2B wholesale

Follow-up on your sales, Analyze your marketing and segments.

Developer

Rating

2.7

feedback

9

Reviews

chart

#14,447

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    11%
  • Less than a day
    0%
  • Less than a month
    33%
  • Less than a year
    56%
  • More than a year
    0%

Reviews Summary

The reviews for the Revamp CRM Shopify App are mixed, with both positive and negative feedback from users. Positive aspects include the app's functionality in merging client records on Shopify and providing insights for B2B customer management. Users appreciate the timely responses and bug fixes from the Revamp staff, highlighting the app's usefulness and the support team's efficiency. On the other hand, negative reviews mention issues with app updates, confusing pricing plans, poor customer service, and problems with integrations like Mailchimp. Some users experienced difficulties in getting timely responses to their inquiries and faced challenges with app functionality.

Highlights

Efficient customer support and timely responses
App functionality and insights for B2B customer management
Issues with app updates and integrations
Confusing pricing plans and lack of proper trials
Challenges with customer service and unresponsiveness

Rating Breakdown

  • 5
    22% (2 ratings)
  • 4
    22% (2 ratings)
  • 3
    0% (0 ratings)
  • 2
    11% (1 ratings)
  • 1
    44% (4 ratings)
Review RSS Feed Review RSS Feed

All reviews

1 / 5 Share

Jan. 21, 2022

I'm having issues with my app not updating with the most recent information. Customer service won't respond to my inquiries.

Using app

About 1 year

Total reviews

9

Average rating

2.8

1 / 5 Share

Dec. 14, 2020

The plan for this app is very confusing, first its say free plan available then its say 14 days trial version,

Using app

16 minutes

Total reviews

2

Average rating

3.0

Developer Reply

Thank you for you review. The app offer 14 days free trial, to give you the chance to try the premium features, no credit card required. You can downgrade at anytime to a free plan. We would be happy to resolve any questions and/or comments you have at help@revampcrm.com

2 / 5 Share

Oct. 29, 2020

Software seems good for what I was looking for but customer support is horrendous. Only available via email with same cookie cutter response to schedule a demo to go over questions. I booked a demo 3 times at a specific timeslot and no one from the revamp team contacted me to do the demo. I have officially given up trying to use them.

Using app

21 days

Total reviews

3

Average rating

4.0

Developer Reply

Thank you for your review. We're very sorry to hear that. The matter has been escalated to our CEO, and we kindly ask you to give us a chance to serve you better.

4 / 5 Share

Feb. 15, 2020

So far .. so good. It's great to be able to merge multiple client records on Shopify, into a single client record on Revamp CRM. Now I can clearly see who my Top clients are.

Using app

6 days

Total reviews

6

Average rating

4.3

Developer Reply

Thank you so much for leaving us such a wonderful review! We put our merchants' experience and satisfaction as our priority. Your feedback literally made our day.

5 / 5 Share

Sept. 26, 2019

Extremely useful, great oversights and a powerhouse for b2b customer management. Revamp staff have been incredibly timely in their responses and bug fixes. It is a breath of fresh air to work with such a great team!

Using app

10 months

Total reviews

2

Average rating

5.0

All reviews

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