Revamp CRM for B2B wholesale
Follow-up on your sales, Analyze your marketing and segments.
Rating
2.6
feedback
11
chart
#5,357
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
9%
-
Less than a day
0%
-
Less than a month
36%
-
Less than a year
18%
-
More than a year
36%
Reviews Summary
The reviews for the Revamp CRM app are mixed, with both positive and negative feedback from users. Positive aspects include the app's functionality in merging client records on Shopify, providing clear insights into top clients, and being a powerhouse for B2B customer management. Users also appreciate the timely responses and bug fixes from the Revamp staff. However, negative feedback revolves around issues with customer service, confusion regarding the app's pricing plans, difficulties in contacting support, and problems with the software not updating with the most recent information. Some users also experienced issues with the Mailchimp integration, leading to duplicated contacts and a lack of response when seeking help. Overall, the app shows promise in terms of functionality but needs improvement in customer support and communication.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Jan. 21, 2022
I'm having issues with my app not updating with the most recent information. Customer service won't respond to my inquiries.
Dec. 14, 2020
The plan for this app is very confusing, first its say free plan available then its say 14 days trial version,
Thank you for you review. The app offer 14 days free trial, to give you the chance to try the premium features, no credit card required. You can downgrade at anytime to a free plan. We would be happy to resolve any questions and/or comments you have at help@revampcrm.com
Oct. 29, 2020
Software seems good for what I was looking for but customer support is horrendous. Only available via email with same cookie cutter response to schedule a demo to go over questions. I booked a demo 3 times at a specific timeslot and no one from the revamp team contacted me to do the demo. I have officially given up trying to use them.
Thank you for your review. We're very sorry to hear that. The matter has been escalated to our CEO, and we kindly ask you to give us a chance to serve you better.
Oct. 29, 2020
For a B2B wholesale store it has potential. The support is terrible. Do not try ot contact them through the in app chat as they suggest. Your fastest route will be where your app admin page is. Click on the link associated with support there and hopefully the response times are sooner. The plus to that is shopify is aware that you asked for support and they are pressed to respond in a reasonable amount of time. Their contact import feature is not a smooth process when imported via CSV file. This is tough because importing contacts is critical and if you input wrong you can spend hours removing! It turns into a nightmare
Feb. 15, 2020
So far .. so good. It's great to be able to merge multiple client records on Shopify, into a single client record on Revamp CRM. Now I can clearly see who my Top clients are.
Thank you so much for leaving us such a wonderful review! We put our merchants' experience and satisfaction as our priority. Your feedback literally made our day.
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