Revamp CRM for B2B wholesale
Follow-up on your sales, Analyze your marketing and segments.
Rating
2.6
feedback
11
chart
#11,535
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
9%
-
Less than a day
0%
-
Less than a month
36%
-
Less than a year
18%
-
More than a year
36%
Reviews Summary
The reviews for the Shopify App are mixed, with some users experiencing issues with customer service and app functionality. One common complaint is the lack of responsiveness from the customer support team, with users mentioning delayed or non-existent responses to inquiries. Additionally, there are concerns about the app's pricing structure being confusing, with discrepancies between the free plan and trial version. On the positive side, users appreciate the app's potential for B2B wholesale stores and its features like merging client records and managing customers effectively. Some users have also praised the app for its usefulness in CRM and customer management, highlighting the quick responses and bug fixes from the Revamp staff.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Jan. 21, 2022
I'm having issues with my app not updating with the most recent information. Customer service won't respond to my inquiries.
Dec. 14, 2020
The plan for this app is very confusing, first its say free plan available then its say 14 days trial version,
Thank you for you review. The app offer 14 days free trial, to give you the chance to try the premium features, no credit card required. You can downgrade at anytime to a free plan. We would be happy to resolve any questions and/or comments you have at [email protected]
Oct. 29, 2020
Software seems good for what I was looking for but customer support is horrendous. Only available via email with same cookie cutter response to schedule a demo to go over questions. I booked a demo 3 times at a specific timeslot and no one from the revamp team contacted me to do the demo. I have officially given up trying to use them.
Thank you for your review. We're very sorry to hear that. The matter has been escalated to our CEO, and we kindly ask you to give us a chance to serve you better.
Oct. 29, 2020
For a B2B wholesale store it has potential. The support is terrible. Do not try ot contact them through the in app chat as they suggest. Your fastest route will be where your app admin page is. Click on the link associated with support there and hopefully the response times are sooner. The plus to that is shopify is aware that you asked for support and they are pressed to respond in a reasonable amount of time. Their contact import feature is not a smooth process when imported via CSV file. This is tough because importing contacts is critical and if you input wrong you can spend hours removing! It turns into a nightmare
Feb. 15, 2020
So far .. so good. It's great to be able to merge multiple client records on Shopify, into a single client record on Revamp CRM. Now I can clearly see who my Top clients are.
Thank you so much for leaving us such a wonderful review! We put our merchants' experience and satisfaction as our priority. Your feedback literally made our day.
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more