Revamp CRM for B2B wholesale

I'm having issues with my app not updating with the most recent information. Customer service won't respond to my inquiries.

The plan for this app is very confusing, first its say free plan available then its say 14 days trial version,

Software seems good for what I was looking for but customer support is horrendous. Only available via email with same cookie cutter response to schedule a demo to go over questions. I booked a demo 3 times at a specific timeslot and no one from the revamp team contacted me to do the demo. I have officially given up trying to use them.

So far .. so good. It's great to be able to merge multiple client records on Shopify, into a single client record on Revamp CRM. Now I can clearly see who my Top clients are.

Extremely useful, great oversights and a powerhouse for b2b customer management. Revamp staff have been incredibly timely in their responses and bug fixes. It is a breath of fresh air to work with such a great team!

BEWARE!! We were looking for a reliable CRM system, BUT we never even got to trial the app properly as there was too many problems and bugs and the customer service is terrible and non existant (apart from snotty mails). Since deleting the app we are getting 10 mails per hour and we have requested to be removed from their list but no reply and the harassment continues (no surprise).

I am currently in a trial period and i will definitely be getting the paid version. I really wanted a CRM that works with my shopify customers and their purchases. I am able to target people based one what they purchased and i can see an overview of my client's history. It really is a good blend of a CRM and Newsletter system. With anything new, there are plenty of questions. I had the pleasure to work with Marina with their support team. She was there with live chat and was able to quickly answer my questions. If you are a Shopify driven business on a budget, this product is a great solution!

Disappointed to have to rate this app one star but when I hooked up the Mailchimp integration (in addition to my store) it duplicated all the contacts from the Mailchimp list, making the application worthless. When I reached out for help, no response. I wish Shopify would do a better job of screening these app developers. Can't use apps that are not adequately supported. It is a shame because the app looks like it is quite robust for the investment.

Very good support team and quick service reaction. Easy to use. Thank you!