Revamp CRM for B2B wholesale
The reviews for the Shopify App are mixed, with both positive and negative feedback from users. Positive aspects include the app's functionality in merging client records on Shopify into a single record on Revamp CRM, making it easier to identify top clients. Users also appreciate the app's usefulness in b2b customer management and the timely responses from the Revamp staff. On the other hand, negative themes include issues with app updates, confusing pricing plans, poor customer service with delayed or non-existent responses, and problems with integrations like Mailchimp causing duplication of contacts. Some users have also expressed frustration with bugs and a lack of support.
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I'm having issues with my app not updating with the most recent information. Customer service won't respond to my inquiries.
The plan for this app is very confusing, first its say free plan available then its say 14 days trial version,
Thank you for you review. The app offer 14 days free trial, to give you the chance to try the premium features, no credit card required. You can downgrade at anytime to a free plan. We would be happy to resolve any questions and/or comments you have at [email protected]
Software seems good for what I was looking for but customer support is horrendous. Only available via email with same cookie cutter response to schedule a demo to go over questions. I booked a demo 3 times at a specific timeslot and no one from the revamp team contacted me to do the demo. I have officially given up trying to use them.
Thank you for your review. We're very sorry to hear that. The matter has been escalated to our CEO, and we kindly ask you to give us a chance to serve you better.
So far .. so good. It's great to be able to merge multiple client records on Shopify, into a single client record on Revamp CRM. Now I can clearly see who my Top clients are.
Thank you so much for leaving us such a wonderful review! We put our merchants' experience and satisfaction as our priority. Your feedback literally made our day.
Extremely useful, great oversights and a powerhouse for b2b customer management. Revamp staff have been incredibly timely in their responses and bug fixes. It is a breath of fresh air to work with such a great team!
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