Revamp CRM for B2B wholesale
The reviews for the Shopify App are mixed, with both positive and negative feedback from users. On the positive side, users appreciate the functionality of the app, especially its ability to merge multiple client records on Shopify into a single client record on Revamp CRM. Users also find the app useful for b2b customer management, with great oversight and timely responses from the Revamp staff. The support team is praised for being quick and helpful, making the app easy to use. On the negative side, users have reported issues with the app not updating with the most recent information, confusion regarding the pricing plans, and poor customer service. Some users have experienced difficulties in getting timely responses from customer support, with one user mentioning that the support team only offers email support with generic responses. Another user mentioned problems with the Mailchimp integration, which led to duplicated contacts and rendered the application useless. Overall, while the app offers useful features, the inconsistent customer service and technical issues have been a point of frustration for some users.
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I'm having issues with my app not updating with the most recent information. Customer service won't respond to my inquiries.
The plan for this app is very confusing, first its say free plan available then its say 14 days trial version,
Thank you for you review. The app offer 14 days free trial, to give you the chance to try the premium features, no credit card required. You can downgrade at anytime to a free plan. We would be happy to resolve any questions and/or comments you have at [email protected]
Software seems good for what I was looking for but customer support is horrendous. Only available via email with same cookie cutter response to schedule a demo to go over questions. I booked a demo 3 times at a specific timeslot and no one from the revamp team contacted me to do the demo. I have officially given up trying to use them.
Thank you for your review. We're very sorry to hear that. The matter has been escalated to our CEO, and we kindly ask you to give us a chance to serve you better.
So far .. so good. It's great to be able to merge multiple client records on Shopify, into a single client record on Revamp CRM. Now I can clearly see who my Top clients are.
Thank you so much for leaving us such a wonderful review! We put our merchants' experience and satisfaction as our priority. Your feedback literally made our day.
Extremely useful, great oversights and a powerhouse for b2b customer management. Revamp staff have been incredibly timely in their responses and bug fixes. It is a breath of fresh air to work with such a great team!
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