Reveal: Customer Data & NPS
Improve Customer Lifetime Value
Rating
5.0
feedback
95
chart
#1,629
All reviews
Rating Breakdown
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Oct. 4, 2024
This makes customer segmentation so much easier, more automated. On top of that, they catered to our business problems. And how we wanted things to be solved. Highly recommended!
Aug. 27, 2024
A robust toolset to control and take your digital operations to the next level with an easy to implement workflow. It has a highly intuitive and easy to use interface, providing your operation with critical marketing optimization tactics like RFM and NPS, which go hand in hand with more advanced techniques such as A/B Testing (at ALL levels) and granular segmentation/ personalization features which seriously lift the yield of your online channel in the short term. It integrates easily with your website, particularly if you are working in a Shopify environment, but it is open to be applicable in any other website development environment. Most importantly, the onboarding support leaded by Costin Floricel is top of the line, making sure your adoption cycle run smoothly. Great documentation as well. I have compared them with all other similar tools out there, and this one really hits the mark for completeness, stability and support (strategic AND technical). HIGHLY RECOMMENDED!
June 29, 2022
Excellent App!. Very usefull to have better insights of real customer data and insights!. It has been essential to understand users behaviour and detect oportunity to improve and scale your business!. Also very personalize onboarding, a real pleasure to work with the team!.
Thank you so much for your positive review, team Patagonia! Indeed, it is very important to understand your customers behavior and further react accordingly. This way you will be able to keep them longer around you and make them become part of your business concept! Our onboarding team is always prepared to guide you through the platform and help you extract what you need, we are just one email or message away!
March 25, 2022
Highly recommend this app. Very easy to install and get insights right away. Super on-boarding team ready to go the extra mile to explain concepts and tailor presentations to make sense of the vast amount of customer data and insights.
Thank you for this positive feedback, team LifeStraw! We are happy to hear that we contribute everyday to people's willingness of improving their business and caring more for their customers by showing them how to use our tools so they can just apply their knowledge!
Jan. 28, 2022
We are using this app to better our messaging to our customers and increase CLV. So far, Teodor has been very helpful in addressing our questions and guiding our set up. The RFM segmentation seems incredibly powerful and we are excited to put it to the test! It has connections with Klaviyo, Facebook, SMS bump, and Gorgias.
Thank you for your amazing feedback, team Net Zero! Our team will always be ready to guide you through with everything needed and make the most of your journey with Reveal so you can fully understand your customers and make your business beautifully grow! Understanding the RFM segmentation model and applying it to your business is the first step to a healthy foundation of smart decisions on all plans.
Nov. 11, 2021
Reveal is a platform that provides the missing data link that focuses on customer retention. While other platforms push you on Acquisition. Reveal gives you the insights and tools to work on Customer Retention. Which is a necessary component for any sustainable Ecommerce business. To get the most out of this tool I recommend completing their Customer Value Optimisation course. Combining these tools will help you on your quest to build a solid ecommerce brand
Thank you so much for your positive input and for reminding our CVO Academy and Customer Value Optimization course! For an eCommerce to work well and grow, you need a healthy balance between customer retention and acquisition, which Reveal surely provides.
Nov. 8, 2021
If you are looking to get essential information about your customers experience and use this to then segment your customers into marketing email groups to upsell then this is the app for you. From the setup to ongoing support this company has been great and the data is so useful to both improving service to increasing retention revenue. Great feedback allows better service which can only be a good thing.
Thank you for the positive review! Customer segmentation can help you discover the hidden gems within your entire customer data. Using these segments to make advanced and personalized email marketing campaigns is indeed a way to gain retention revenue. Using customer segments to gain more of your best customers is also a way to perfect customer acquisition while lowering CAC.
Oct. 19, 2021
Incredible app for getting actionable insights from your customer data and utilizing these to optimize your customer lifetime value. Their team is incredibly supportive, helpful and knowledgable. A+++ collaboration. Would recommend 100%.
Thank you very much for the positive review! You nailed it with the basics of Reveal and thank you for the appreciation of our Customer Success team, always ready to be of help.
June 24, 2021
For an app focusing on helping merchants to have better customer retention and lifetime value, REVEAL has done a really good job in terms of onboarding people. The team at REVEAL was really kind and helpful in terms of helping merchants navigating around their app. If you haven't tried this app, I suggest you giving it a try. At the very least you will understand the big picture of what your customer segmentation is looking like. I also like the fact that OmniConvert has a lot of helpful articles helping you understand what RFM analysis, what constitutes as qualitative analysis. With the RFM segmentation we were able to find out who our Ideal customer profiles were. With that information, we launched a phone survey campaign right away. It was a huge success. Not only did our avid customers felt closer to us as a brand, but also we learned a great deal about other pain points our customers were going through with our products. With the Klaviyo integration, it was easy to set up email campaigns specifically for different groups of customers. Customer Life Value is a long game and should be something every business should strive for. With the help of REVEAL I would argue it makes your strategy and execution a whole lot easier. I would recommend the app.
Thank you so much for your positive review and input! This is a clear good practice of what a business can achieve by using customer segmentation: successful phone and email campaigns that will bring your customers closer to the heart of the business. The beginning of the CLV optimization journey is probably the most exciting part and it should give you the boost to keep going because even better results are coming.
June 16, 2021
I installed this app to better understand my CLV and clearly analyze my customer insights through the RFM Model to improve my retention rate and customers' loyalty. Besides, the integration with Klaviyo makes it a powerful marketing tool that helps you to create specific group segmentation that you can use for strategic email marketing campaigns and ads. Thanks to Teodor and Oana for their support, a great team!
Thank you for your positive review! This is indeed Reveal summed up in a few words and you did an excellent job in conveying that. We are glad that our well-prepared onboarding team was of help to your needs and we hope this is just the beginning of your journey to customer segmentation and business growth!
May 14, 2021
I have been using this App and is great. It gives you valuable insight information about your customers. This App will help you growth and improve your business performance. The team also provides an Amazing Support. Thank you Paul and Oana !!
Thank you for your positive review! Using the insights Reveal provides is a clear path to business growth and they will help you figure out the best strategies for your company. And our onboarding team is prepared to guide you through the platform and help you extract what you need.
May 11, 2021
I love this app. At first, I was skeptical and honestly didn't expect much but I was blown away. The free version gives any starting business all the info they need to scale and help understand your customer's habits. The real benefit was when I hopped on a call with Oana who walked me through the entire platform and the additional benefits that it offers. She recorded the call and sent me the video file.. it was a lot of info but all worth it! Before you scale any product use Reveal first and make sure. The numbers don't lie!
Thank you so much for your review! The numbers surely don't lie and the benefits you get from Reveal can be felt in the long run. Our team is ready to give a hand so you can understand your customers and thus manage to scale your business. That's the secret. Care for your customers and they will care for you!
May 10, 2021
Content 10/10. Customer Service 10/10. Strategic Value 10/10. Incredibly smart, nice, easy to work with people and a killer App. What more is there to say?
Thank you so for your review! We are doing our very best to create the best team, the best app, and to provide the best insights that will help you and your business grow like never before. Reveal was born out of the wish to help businesses take a drastic turn to customer-centricity.
April 29, 2021
The data insights from using this app are phenomenal. Customer service is top-notch and their team's desire to see you succeed is so refreshing. Highly recommend it if you wish to learn more about your customers' journey and how to turn those who are going to 'dump' you into 'soulmates.'
Thank you for your positive review! The key is to understand your customers' behavior better and segment them accordingly. Your growth strategies will reflect these insights that will teach you whether it is worth keeping your "About to Dump You" customers or if you can turn them around.
April 27, 2021
If you are looking for a way to learn about your current customer base and grow your existing customers. Reveal is the app for you. They break out your customer segments into fun categories that make it easier for your team to understand who is an ex-lover and someone who is about to breakup with your brand. There are so many great tools you can use not to mention the amazing team they have. They want you to succeed and grow your existing customer base. Why waste more money on acquisition costs when you can grow revenue with existing customers.
Thank you so much for your positive input! "Why waste more money on acquisition costs when you can grow revenue with existing customers" - that is something we completely agree with, but let's not forget about the ratio between CLV and CAC, right? Real business growth happens when you get the best mix.
April 26, 2021
Even if you don't have one of the applications that Reveal directly connects with, you can easily export your customer list from specific groups and benefit from the additional power that you don't have built in to Shopify.
Thank you for your review! Reveal is prepared to gather data about your customers as easily as possible so you can focus on your growth strategies. We are continuously making progress in keeping the platform up-to-date.
March 29, 2021
Very good data and insights! Fantastic app for understanding your customers and provides great retention strategies. Well done!!!!
Thank you so much for your review! Reveal is all about providing accurate data about your customers to help you understand them better and to be able to find the best fitting strategies for your business growth.
March 27, 2021
I have just started to use this app and was surprised at the customer insights it provides. Oana provided excellent customer onboarding via zoom and tweaked the RFM score cards to work better with my website.
Thank you so much for your review! Our onboarding team is doing an excellent job at providing the best service for you and your business, helping you to focus on what matters most: your customers and how to grow from this point.
March 25, 2021
Fantastic app for understanding your customers and provides great retention strategies. Would recommend to any store looking to focus on retention marketing.
Thank you for the positive input! Reveal helps you understand and predict customer behavior, so customer retention will become second nature to your business.
March 25, 2021
Great insights app and loved the onboarding experience. Helps us nail down the customer experience and also understand more about our customers from multiple perspectives which is very helpful.
Thank you for your positive review! Our team is well-prepared to share top-notch information that will provide you with the best results in the long term. Reveal keeps track of that information and gives the insights you are looking for to grow and scale your business, with the focus on your customers.