Revize: Order Editing & Upsell
Revize is highly praised for its exceptional customer service and support, with specific mentions of team members like Shubham and Shreya who have been incredibly helpful throughout the setup process. Users appreciate the efficiency of the app in allowing order editing and the positive impact it has had on their post-purchase experience. The seamless integration into Shopify websites, ease of use, and time-saving features like the 15-minute editing window and upsell functionality have been highlighted as major benefits. Additionally, the responsiveness of the support team, the personalized assistance, and the willingness to go above and beyond for customers have been key factors in the positive reviews.
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Shubham is very attentive; five stars for him as he's the only reason we're still working with this tool. The app is a little rough around the edges for the admin and the customer, but they are working hard to tune things up and I have no doubt we'll be able to give a full five stars on the app soon enough too.
Really FAST communication every time I had a question. Personal help with everything to set me up and even after I was set up! SO easy to use and my customers can now do the editing work instead of ME! yay!
Excellent app - has saved our customer service team huge amounts of time by allowing customers to cancel their own orders. Support is very responsive and helpful too :)
We use Revize on our headless store (Hydrogen) and the integration was effortless: a few blocks to add on the order status page and the thank you page, and it was live. The results speak for themselves. In about 20 days, 230 orders were edited by our customers in under a minute, generating over €1,000 in additional revenue and an estimated ROI of more than €3,300. Customer service requests related to wrong sizes, wrong variants or cancellations have almost disappeared. And the support really makes the difference. Shubham responds quickly, adapts the app to our needs and found an immediate solution when we ran into an issue. I recommend it without hesitation.
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