Revize: Order Editing & Upsell
Revize is highly praised for its exceptional customer service and support, with specific mentions of team members like Shubham and Shreya who have been incredibly helpful throughout the setup process. Users appreciate the efficiency of the app in allowing order editing and the positive impact it has had on their post-purchase experience. The seamless integration into Shopify websites, ease of use, and time-saving features like the 15-minute editing window and upsell functionality have been highlighted as major benefits. Additionally, the responsiveness of the support team, the personalized assistance, and the willingness to go above and beyond for customers have been key factors in the positive reviews.
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We use Revize on our headless store (Hydrogen) and the integration was effortless: a few blocks to add on the order status page and the thank you page, and it was live. The results speak for themselves. In about 20 days, 230 orders were edited by our customers in under a minute, generating over €1,000 in additional revenue and an estimated ROI of more than €3,300. Customer service requests related to wrong sizes, wrong variants or cancellations have almost disappeared. And the support really makes the difference. Shubham responds quickly, adapts the app to our needs and found an immediate solution when we ran into an issue. I recommend it without hesitation.
Exceptional customer service and support! Shubham especially was incredibly helpful in assisting during the setup process. The app itself works incredibly efficiently.
We’ve had a great experience with Revize, especially thanks to Shreya’s support throughout the whole process. Our main challenge was finding a way to offer our customers a longer order editing window without creating any risk for our stock, particularly for limited and low-stock releases. After testing and discussing different options with Shreya, we were finally able to set up a 15-minute editing window while keeping our inventory fully protected, which was exactly what we were looking for. Since implementing the 15-minute window, our customers have been using the editing functionality more frequently, which has been a great sign that the solution is genuinely useful for them. We have now even moved beyond the free plan because we exceeded its usage limit, but this has been a positive development for us as it means the app is actually being used by our customers. A special mention to Shreya, whose support throughout the whole process has been incredible. She was always available, patient and extremely helpful, taking the time to understand our specific concerns and helping us test and find the best solution for our particular setup. Her support made a real difference. We’re very happy with Revize and would definitely recommend it to other Shopify stores looking to give customers more flexibility after placing an order.
Great Support, very intuitive and easy to support.
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