Rewardify
Rewardify Store Credit, Loyalty, Incentives, VIP / Employee
Rating
4.1
feedback
34
chart
#10,499
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
0%
-
Less than a month
35%
-
Less than a year
21%
-
More than a year
41%
Reviews Summary
The reviews for the Rewardify Shopify App are mixed, with both positive and negative feedback from users. Positive aspects highlighted include the app's functionality in creating store credit for customers, the excellent customer service provided by Jesse, and the app's ability to customize features to suit different business needs. Users appreciate the seamless integration of store credit into their online stores and the responsiveness of the support team. On the other hand, negative feedback revolves around issues such as bugs in the app, difficulties in customization, and challenges in resolving technical issues. Some users experienced problems with the app not working properly, causing inconvenience for their staff and customers. Overall, while the app offers valuable features, there are areas that need improvement to enhance user experience and functionality.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Jan. 10, 2024
Great app. We've been using for a couple of years without any issues. Jesse is always fast and helpful with any questions or formatting you may need help with.
Sept. 1, 2023
We use this app on several of our stores and it is very useful for us. There were some updates with Shopify itself recently which caused some glitches and impacted the way that apps such as this would work but Rewardify was quick to fix this. I reached out to support for some assistance customizing the look of the store credit button in our cart and Jesse was quick to respond and very helpful.
Aug. 23, 2023
We used this app before and it worked perfectly, we have had it installed several months now and it doesn't work properly every time we click on the app from the POS it takes staff to our back office, not the app. Our staff literal are looking at the back office when they click to look at customers Rewardify account. We have emailed about this issue several times with no resolution.
I really apologise for the issues you've faced but you have yet to reply to any of our emails asking for more information. Requests for having a call to discuss further have also been met without any response. We are not even sure if you are even receiving our replies. Please reach out directly to [email protected]. We also mentioned we were willing to provide a refund for the affected months of service, to which you have also not responded.
Oct. 7, 2022
Was great for a long time but now is buggy, somtimes not removing credit that is process through our point of sale, causing huge losses if it is not caught. Also experience blank screens frequently and a failure to load requiring us to close the app and reopen it. Moving to a different credit system to hopefully resolve these issues
I sincerely apologise for the inconvenience you faced. Unfortunately these issues were related to underlying Shopify bugs - the issue you were seeing was most likely related to this open ticket https://github.com/Shopify/shopify-app-bridge/issues/146 Unfortunately this issue is beyond our control and depends on Shopify's underlying technology to be sound
Sept. 1, 2021
excellent service from jesse everything i needed to do my membership site and issue my members credits based on their purchase tier!
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