Rewardify
Powerful Credit Management Platform for Merchants
Rating
4.3
feedback
38
chart
#2,919
All reviews
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Jan. 10, 2024
Great app. We've been using for a couple of years without any issues. Jesse is always fast and helpful with any questions or formatting you may need help with.
Sept. 1, 2023
We use this app on several of our stores and it is very useful for us. There were some updates with Shopify itself recently which caused some glitches and impacted the way that apps such as this would work but Rewardify was quick to fix this. I reached out to support for some assistance customizing the look of the store credit button in our cart and Jesse was quick to respond and very helpful.
Aug. 23, 2023
We used this app before and it worked perfectly, we have had it installed several months now and it doesn't work properly every time we click on the app from the POS it takes staff to our back office, not the app. Our staff literal are looking at the back office when they click to look at customers Rewardify account. We have emailed about this issue several times with no resolution.
I really apologise for the issues you've faced but you have yet to reply to any of our emails asking for more information. Requests for having a call to discuss further have also been met without any response. We are not even sure if you are even receiving our replies. Please reach out directly to [email protected]. We also mentioned we were willing to provide a refund for the affected months of service, to which you have also not responded.
Oct. 7, 2022
Was great for a long time but now is buggy, somtimes not removing credit that is process through our point of sale, causing huge losses if it is not caught. Also experience blank screens frequently and a failure to load requiring us to close the app and reopen it. Moving to a different credit system to hopefully resolve these issues
I sincerely apologise for the inconvenience you faced. Unfortunately these issues were related to underlying Shopify bugs - the issue you were seeing was most likely related to this open ticket https://github.com/Shopify/shopify-app-bridge/issues/146 Unfortunately this issue is beyond our control and depends on Shopify's underlying technology to be sound
March 13, 2021
I have to say this is best App i have used. its incredible, we have a simple "cash back" enabled to let customers earn cashback in there wallet for each purchase, it works flawless with variant's sorted by SKU which NO OTHER APP can do, take my word on that we tested each one! Customer support is on another level, worked with us day and night to get features we needed! Jesse is amazing!
Feb. 25, 2021
Purchased this App as a bandage because shopify lacks the Core feature "Store Credit," and this app is so finicky, half of the time it doesn't work. It is so embarrassing. Makes our business look so unprofessional. After I issue store credit and send out email to customer the credit magically Disappears. Not that user freindly as well. Sucks big time. will have to look for some other app that really works
I do apologise for the inconvenience and frustration you and your customers experienced. The Customer Experience our app provides needs to be configured specifically for your theme. There could also be conflicts with other apps that operate at checkout. It sounds as though your customers were simply bypassing our functionality altogether. There are options to mitigate against this, unfortunately we did not have the opportunity to look into your issues further.
Feb. 18, 2021
This app is awesome, but the customer service really makes it stand out. Jesse, simply put, makes it happen. We were using our program in a rather unique way and Jesse had a solution for every issue we encountered. I'd highly recommend this app, and any other apps that Indinuity comes out with in future!!
May 29, 2020
This app is Awesome! Customer service is great as well. Jesse was quick to respond and easy to work with. 10/10 Would recommend to anyone.
Aug. 7, 2019
Rewardify does what it says - it creates store credit for customers and lets you import store credit as well. It also has a suite of features that would be quite useful for wholesales or businesses that are reliant on store credit as a marketing tool. Having said that, it did not suit our purposes. Using store credit cancels out the ability for the customer to use discounts, because Rewardify saves the store credit as a discount, and Shopify does not allow discounts to be stacked. I also found their user interface to be unintuitive, and their documentation unhelpful.
Dec. 3, 2018
Great App! We use this on a regular basis for customer service and find customers prefer getting store credit vs. a coupon code. We've also integrated this through a webhook to our 3rd party referral program and it works great! Customers love earning store credit. Very easy to integrate. Jesse was also fantastic with on-boarding helping us style the tool. The interface is easy to use and requires minimal setup time. Some dev work required if you'd like to customize your account page. You can see our live integration here if you're logged in: www.vitruvi.com We also integrated rewardify into our referral program which you can see here: www.vitruvi.com/pages/refer-a-friend
May 11, 2018
They are really great to work with! Jesse went above and beyond in tweaking the code to try and get it to suit my needs (I was looking for an automatic % discount at X amount of $). Sadly it doesn't work on Shopify Plus Wholesale Channel (NO apps work on the wholesale channel at the moment), but it's a fantastic app for your normal Sales Channel. I am probably just going to open up a second store for my wholesale customers so that I can continue to use this app. Thank you, Jesse!
May 6, 2018
Rewardify was the best of all the loyalty apps we tested. They're all somewhat limited based on what Shopify allows the developers access to, but Jesse was extremely helpful during the trial period, even going in a tweaking some of our code to get things working properly and answering weekend emails when he was away from his computer. Works in store and online if you want your site and physical store to give customers the same experience. Rewardify even worked when we applied the customer's store credit and emailed them their cart so they could complete their order from home.
Nov. 29, 2017
The support on this app has been amazing...over the top. The author took care of my every custom need--working with me to get it just right for my site. He went above-and-beyond what you would expect! The app itself has a lot of features and is very customizable. It does much more than we use it for on our site. If you need help getting it up and running on your site, don't hesitate to ask. You won't be disappointed!
Sept. 8, 2017
I can't say enough good things about this app! It let's customers use store credit just like cash - no coupon code required! This was exactly what we were looking for!
June 6, 2017
We have had a great experience with Rewardify and the app developer Jesse has been very helpful throughout the setup process. Above and beyond service, extremely responsive and incredibly easy to work with! He not only added a Mandrill feature to Rewardify for us but also walked us through the entire set up process and helped resolve any issues we were having. Looking forward to using this great app!