Rewardify
Rewardify Store Credit, Loyalty, Incentives, VIP / Employee
Rating
4.1
feedback
34
chart
#10,499
All reviews
Rating Breakdown
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Jan. 10, 2024
Great app. We've been using for a couple of years without any issues. Jesse is always fast and helpful with any questions or formatting you may need help with.
Sept. 1, 2023
We use this app on several of our stores and it is very useful for us. There were some updates with Shopify itself recently which caused some glitches and impacted the way that apps such as this would work but Rewardify was quick to fix this. I reached out to support for some assistance customizing the look of the store credit button in our cart and Jesse was quick to respond and very helpful.
Aug. 23, 2023
We used this app before and it worked perfectly, we have had it installed several months now and it doesn't work properly every time we click on the app from the POS it takes staff to our back office, not the app. Our staff literal are looking at the back office when they click to look at customers Rewardify account. We have emailed about this issue several times with no resolution.
I really apologise for the issues you've faced but you have yet to reply to any of our emails asking for more information. Requests for having a call to discuss further have also been met without any response. We are not even sure if you are even receiving our replies. Please reach out directly to [email protected]. We also mentioned we were willing to provide a refund for the affected months of service, to which you have also not responded.
Oct. 7, 2022
Was great for a long time but now is buggy, somtimes not removing credit that is process through our point of sale, causing huge losses if it is not caught. Also experience blank screens frequently and a failure to load requiring us to close the app and reopen it. Moving to a different credit system to hopefully resolve these issues
I sincerely apologise for the inconvenience you faced. Unfortunately these issues were related to underlying Shopify bugs - the issue you were seeing was most likely related to this open ticket https://github.com/Shopify/shopify-app-bridge/issues/146 Unfortunately this issue is beyond our control and depends on Shopify's underlying technology to be sound
Sept. 1, 2021
excellent service from jesse everything i needed to do my membership site and issue my members credits based on their purchase tier!
March 13, 2021
I have to say this is best App i have used. its incredible, we have a simple "cash back" enabled to let customers earn cashback in there wallet for each purchase, it works flawless with variant's sorted by SKU which NO OTHER APP can do, take my word on that we tested each one! Customer support is on another level, worked with us day and night to get features we needed! Jesse is amazing!
March 1, 2021
This app is TRASH. PLEASE DO NOT USE. Needed this as an option for my store support. But couldn't figure it out. (I'm pretty tech savvy). Instructions are unclear. I contacted support, they COULDN'T EVEN HELP! WORST APP I've encountered. They just told me to delete/uninstall the app. 0/0 if I could.
Unfortunately, the client did not have the patience to allow us to configure the app for their theme. They emailed and requested we refund them, when they were never charged to begin with. I do apologise for the inconvenience you experienced. Due to numerous installation requests, we do require a few days before we can setup the Customer Experience.
Feb. 25, 2021
Purchased this App as a bandage because shopify lacks the Core feature "Store Credit," and this app is so finicky, half of the time it doesn't work. It is so embarrassing. Makes our business look so unprofessional. After I issue store credit and send out email to customer the credit magically Disappears. Not that user freindly as well. Sucks big time. will have to look for some other app that really works
I do apologise for the inconvenience and frustration you and your customers experienced. The Customer Experience our app provides needs to be configured specifically for your theme. There could also be conflicts with other apps that operate at checkout. It sounds as though your customers were simply bypassing our functionality altogether. There are options to mitigate against this, unfortunately we did not have the opportunity to look into your issues further.
Feb. 18, 2021
This app is awesome, but the customer service really makes it stand out. Jesse, simply put, makes it happen. We were using our program in a rather unique way and Jesse had a solution for every issue we encountered. I'd highly recommend this app, and any other apps that Indinuity comes out with in future!!
May 29, 2020
This app is Awesome! Customer service is great as well. Jesse was quick to respond and easy to work with. 10/10 Would recommend to anyone.
Aug. 7, 2019
Rewardify does what it says - it creates store credit for customers and lets you import store credit as well. It also has a suite of features that would be quite useful for wholesales or businesses that are reliant on store credit as a marketing tool. Having said that, it did not suit our purposes. Using store credit cancels out the ability for the customer to use discounts, because Rewardify saves the store credit as a discount, and Shopify does not allow discounts to be stacked. I also found their user interface to be unintuitive, and their documentation unhelpful.
June 10, 2019
I have been using the app a few days now and I'm extremely impressed, I was using a several different apps for similar features at over 5 times the cost with less functionality and not without issues. This app is a total dream, it does everything I need and more, I can offer specific groups special members only discounts and give none member customers rewards on their purchases. I sell mostly digital files and occasionally customers will accidentally purchase duplicate files as Shopify dont notify customers if they have purchased them previously so this allows me to simply give the customer store credit in lieu which saves them having to remember discount codes, creating manual orders, the hassle of refunding them or manually sending files, It gives my store a much more professional operation and makes it much easier for me to manage customer credits and discounts. The only downside is my regret that I didn't find the app sooner. I was a little confused with the set up and getting the privileged checkouts to run but Jesse sorted it out for me quickly and was more than happy to answer any questions I had. No issues so far, was quick and easy to learn how to set up the features I wanted and its really easy to customise the templates to suit my business needs!
Feb. 23, 2019
I was looking for an app that automatically applied discounts at checkout and automatically sent customers an email upon manual adjustment of their credit. This app have been perfect for my business. I've emailed Jesse MULTIPLE times (to say the least), and he has always be very responsive and helpful. Thank you!
Dec. 9, 2018
The app is very simple but yet has all the functions you need and even more. There is nothing you cannot do with it in its area of expertise.
Dec. 3, 2018
Great App! We use this on a regular basis for customer service and find customers prefer getting store credit vs. a coupon code. We've also integrated this through a webhook to our 3rd party referral program and it works great! Customers love earning store credit. Very easy to integrate. Jesse was also fantastic with on-boarding helping us style the tool. The interface is easy to use and requires minimal setup time. Some dev work required if you'd like to customize your account page. You can see our live integration here if you're logged in: www.vitruvi.com We also integrated rewardify into our referral program which you can see here: www.vitruvi.com/pages/refer-a-friend
Nov. 27, 2018
Amazing app. Seamless and the support is second to none. This app is a game changer. A wholesale pricing app, plus action rewards and the ability to redeem store credits without silly points equations. I can't wait to get all the features up and running for Uranta Mindful Clothing.
Aug. 8, 2018
SUPER SUPPORT!! We did not go with this app in the end. We were looking for a solution to a difficult problem. Ultimately I think it would have done what we wanted but we opted for a different route. However, I am compelled to leave Jesse a very happy review based on his willingness to work with us, his responsiveness and ability to get back to me time and again even when on vacation. I think this is one best key indicators for me if an app will work or not, and that is the support that stands behind it!
June 13, 2018
Jesse has been awesome! Prompt and competent! Thanks for the great app! Love it! :)
May 20, 2018
HIGHLY RECOMMENDED IT!!! First of all, thank Jesse for all your effort and answering me every questions that I encountered. Indeed Rewardify is an unique app that other app can't compete with. With a Store Credit as alike-Gift-Card features, incentives, instant notification may help a store become more promising. You definitely have to try it on yourself and find out the true of referral program.
May 11, 2018
They are really great to work with! Jesse went above and beyond in tweaking the code to try and get it to suit my needs (I was looking for an automatic % discount at X amount of $). Sadly it doesn't work on Shopify Plus Wholesale Channel (NO apps work on the wholesale channel at the moment), but it's a fantastic app for your normal Sales Channel. I am probably just going to open up a second store for my wholesale customers so that I can continue to use this app. Thank you, Jesse!