DORIETE review for REZ Preorder, Back In Stock

Emma has been absolutely incredible. I've worked with many Shopify apps and support teams over the years, and Emma provided one of the best customer support experiences I've ever had. As we prepared the launch of our premium skincare brand, DORIETE™, I had a long list of design requests and adjustments to make REZ fit seamlessly with our custom Shopify theme. Emma responded quickly, understood exactly what I was trying to accomplish, and implemented every change with patience, professionalism, and attention to detail. She helped customize button styling, reposition elements throughout the product page, resolve layout issues, remove conflicting messaging, fix display problems, and even offered thoughtful UX recommendations that ultimately improved our store. She never rushed the conversation and was always willing to make adjustments until everything looked and functioned exactly as it should. What impressed me most was that she genuinely cared about the success of our launch. It never felt like I was just another support ticket—it felt like working with a true partner who wanted our store to look its best. REZ is an excellent app, and Emma's support made it even better. If this is her first startup, she's off to an amazing start. I have no doubt REZ will continue to grow with this level of customer care. Thank you, Emma, for going above and beyond. Your hard work, kindness, and dedication did not go unnoticed, and I wish you and the entire REZ team continued success! — Vanessa, Founder & CMO, DORIETE™