BigTopShirtShop.com review for Rich Returns & Exchanges

1 / 5

June 9, 2025

UPDATE 6/9/25 We have not had a reply from support in a week. The ongoing issues have not been resolved and support has gone radio silent. Only thing worse than app issues is unresponsive and unhelpful support. App used to be great with great support. Has really gone down hill recently. They make changes without notification which impact the customer experience. Live chat does not function properly, which slows our ability to get resolutions. We are on the hunt for a replacement.

Using app

Almost 5 years

Total reviews

18

Average rating

1.8

Rich Returns & Exchanges for Shopify
Rich Returns & Exchanges
4.5 star
78 reviews

Let customers handle returns, exchanges, and refunds

Shopify App Store