Rise Urgency Stock Counter
The reviews for the Shopify App highlight both positive and negative aspects. One common theme mentioned is the issue with displaying negative inventory numbers, causing confusion for customers. Users have requested for the inventory display logic to be adjusted so that negative numbers are not shown when inventory reaches 0 or below. Another theme is the lack of immediate support response, with one user mentioning a delay in getting a reply through the chat feature. On the positive side, users appreciate the app for being simple, straightforward, and having all the necessary features they need. The app is also praised for its excellent customer service and fast performance.
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Hi, I have a question regarding the inventory display logic in your app. I’m using your app to display the current inventory quantity on my Shopify product pages. At the same time, I’m using a separate pre-order app that allows customers to place orders when a product is out of stock. The issue occurs when a product reaches **0 inventory** and customers can still place pre-orders. The pre-order orders cause Shopify’s inventory quantity to become negative, for example: * 0 = out of stock * -1 = 1 unit pre-ordered * -2 = 2 units pre-ordered * -3 = 3 units pre-ordered Your app currently displays these negative inventory values to customers, such as **“-1 in stock”** or **“-2 in stock”**. This is confusing because customers can misinterpret the negative number as an available stock quantity, while the product is actually **out of stock and available only as a pre-order**. Could you please adjust the inventory display logic so that the inventory counter is **not displayed whenever the inventory quantity is 0 or below**? For example, the logic could be: `inventory_quantity > 0 → display inventory count` `inventory_quantity <= 0 → hide inventory count` Importantly, this should only affect the **front-end inventory display**. It should not change Shopify’s actual inventory quantity or interfere with the pre-order app/order functionality. This way, once the inventory reaches 0 or becomes negative due to pre-orders, your app would simply stop showing the stock quantity, allowing the separate pre-order app to clearly communicate that the product is available for pre-order. Would it be possible to add this as a setting or adjust the display logic accordingly? Thank you!
The issue I had was that it was showing negative numbers of stock items. It should give the option of a text field to display if the stock quantity is less than zero. I tried to contact support through their chat. It says that they immediately replay, but after about an hour with no response, I gave up.
Simple, Straightforward but got every features I needed! Tried many different free stock counting apps and so far the best out of all.
Very nice and personable service - and great app: simple, streamlined and fast! Recommend.
Thank you for the message, it was a pleasure helping you!
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