Heaven Of Sound review for Riskified

Nov. 12, 2015

ATTENTION: Stay away from this Israel based company! This is is a real bad example of a company promising a lot and generating a lot of positive feedbacks, but when it comes to reality they keep nothing!!! Here our story: (1) We had several contacts Riskified BEFORE considering going with that company and installing that app. They always want to call you on get you quickly in the boat. We insisted on written information to have something in the hand in case things would not work out as promised! It took already several rounds to get even a clear PRICE information, a big drawback already at the start, where other fraud protecting company's are clear right from the beginning! But finally we were set and made made the decision to go with them. (2) Installation is easy BUT then the next big hammer: They want your credit card info during the set up and that via an UNSUPPORTED and UNSECURE pop-up window, which was automatically blocked by our PC Internet Security Software - God sake!! That completely damaged our TRUST in that company: How can a fraud protection supplier want to have your own credit card information over dubious connections?? Would you trust such a company? (3) We immediately contacted the company several times over the next 24 hours: NO response at all! We called our first contact: He pormised to clarify the situation and never came back. All subsequent phone calls were blocked (on purpose). We do not want to image what would have happened with such a partner in case of a real urgent fraud?? (4) We finally received an email stating that due to Riskified's checks they would not be able to offer us their service LOL!!! That's how that company treats critical customer, OOHHHAAA. Summary: We can just recommend to every new store: Stay away from these guys and choose a more reliable partner. We finally went over to their direct competitor Sign.... and what a difference: All questions answered in 30 minutes, easy install and a SECURE link for the credit card info upload; that's how it has to be!!! Service meqans zero fraud liability (insurance) for slightly more than at R. (for 1% instead of 0.7%), but clear, honest and so far reliable. We fianlly are happy to dealwith a trust-worthy partner, who by the way informed us, that our first shot seems to not take any new customer in 2015 anymore at all; Surprise ....