Robo Product Importer
Robo Product Importer Shopify App
Rating
3.8
feedback
47
chart
#552
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
15%
-
Less than a day
6%
-
Less than a month
34%
-
Less than a year
40%
-
More than a year
4%
Reviews Summary
The reviews for this Shopify app are quite mixed. On the positive side, many users praise the app for saving them time and making product uploading easier. They appreciate the responsive customer support that quickly resolves any issues. Users also like the ability to import products from various websites and the overall efficiency of the app. However, there are negative reviews highlighting concerns such as difficulty in canceling subscriptions, issues with app functionality like importing variants and images accurately, and complaints about unauthorized data access. Some users also mention problems with app performance and payment deductions even after uninstalling the app.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
June 3, 2024
This app saves me I'd say 1/3 of the time uploading products to Sweatfully.com It can add all the main components to a product, but unfortunately can't add variants and all pictures. I hope in the near future, variants will be able to be added! At first, the app was not working for me, I then reached out to the customer service team, and they were quick to respond! They looked into the challenge and got the app working for my store! Definitely will be continuing to use, as any time that can be saved, adds up!
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us!
May 19, 2024
Absolutely love it. Makes life so much easier. Also amazingly responsive support. Quick to get in touch and fix any issues you have! Seriously couldn't be happier.
We can’t thank you enough for the kind words about the app. Your review means a lot to us and lets us know we’re on the right track!
April 26, 2024
This is an unfair review by folks from WOUSTY. Our team emailed them multiple times, but we have not received a response. We have been given a negative review for no fault of ours. If you want to speak to us, you may reach our team at [email protected] and we will be there to answer right away.
April 30, 2024
BE CAREFUL this application is a complete fraud. They are constantly requesting access to your data and computer to steal your information, with the excuse that they need to fix the app. HOW CAN SHOPIFY LET THIS HAPPEN?????
We are deeply concerned about your recent 1-star review and accusations regarding information theft. Integrity and transparency are core values at Robo app, and we take such allegations very seriously. Firstly, we want to assure you that we do not engage in any form of information theft or unethical practices.We value the trust our customers place in us and would never compromise that trust. We have thousands of merchants use this app without ever getting this kind of accusation. Regarding the issue of store permission, we want to clarify that we requested this permission only to investigate the specific issue of products not importing in your particular store. This was done as a last effort when all other investigation methods failed. Our intention was solely to resolve the technical issue and improve your experience with our app. Furthermore we requested store access with limited permissions only. This is a standard investigative practice amongst most apps on Shopify. It's important to note that our app operates within Shopify's secure environment, which includes robust security measures to safeguard user data. We do not have access to sensitive information beyond what is necessary for the app's functionality, and we do not share or sell any user data to third parties. Once again, we apologize for any inconvenience this situation may have caused and appreciate your feedback as it helps us improve our services. Thank you for your understanding.
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