Robo Product Importer

This is an unfair review by folks from WOUSTY. Our team emailed them multiple times, but we have not received a response. We have been given a negative review for no fault of ours. If you want to speak to us, you may reach our team at [email protected] and we will be there to answer right away.

We are deeply concerned about your recent 1-star review and accusations regarding information theft. Integrity and transparency are core values at Robo app, and we take such allegations very seriously. Firstly, we want to assure you that we do not engage in any form of information theft or unethical practices.We value the trust our customers place in us and would never compromise that trust. We have thousands of merchants use this app without ever getting this kind of accusation. Regarding the issue of store permission, we want to clarify that we requested this permission only to investigate the specific issue of products not importing in your particular store. This was done as a last effort when all other investigation methods failed. Our intention was solely to resolve the technical issue and improve your experience with our app. Furthermore we requested store access with limited permissions only. This is a standard investigative practice amongst most apps on Shopify. It's important to note that our app operates within Shopify's secure environment, which includes robust security measures to safeguard user data. We do not have access to sensitive information beyond what is necessary for the app's functionality, and we do not share or sell any user data to third parties. Once again, we apologize for any inconvenience this situation may have caused and appreciate your feedback as it helps us improve our services. Thank you for your understanding.

This is an unfair review by folks from Country Decor & More. Our team emailed them multiple times explaining the situation and we have not received a response. We have been given a negative review for no fault of ours. If you want to speak to us, you may reach our team at [email protected] and we will be there to answer right away.

This is an unfair review from the folks at Universal Trading LLC. We made it clear about the App uninstallation process and also provided a documentation reference to follow the same yet they provided us with a negative review. Our team tried multiple times to reach out to the folks and have not received any response from them. If you wish to get in touch with us, please don't hesitate to reach out to our team, we are here to answer right away.

This is an unfair review from the folks at More to Door. We made it clear about the App charges to them, however, have also provided a refund on their request to consider an exception yet they provided us with a negative review. Our team tried multiple times to reach out to the folks and have not received any response from them. If you wish to get in touch with us, please don't hesitate to reach out to our team, we are here to answer right away.

Thanks for the review and for trying out the app in the first place. It seems there is a misunderstanding about the Spreadr app. I'll try to address your concerns here. We have a 3-day free trial so that you can test drive the app where you need to accept the charges and provide permissions to the app which is a standard procedure across all the Shopify apps. This is completely transparent using Shopify Billing API. While we understand that you have had a less-than-perfect experience with the app we will be happy to address your concerns. You may write to us at [email protected].

Thank you for your feedback, and we genuinely apologize if your experience with us has been less than ideal. We are eager to have a more in-depth conversation about your concerns and gather your valuable insights so that we can address them effectively. If you wish to get in touch with us, please don't hesitate to reach out to our team at [email protected], and we are here to assist you promptly. Despite our prior email attempts, we have not yet received a response from the user.

Thank you for your feedback, and we genuinely apologize if your experience with us has been less than ideal. We are eager to have a more in-depth conversation about your concerns and gather your valuable insights so that we can address them effectively. If you wish to get in touch with us, please don't hesitate to reach out to our team at [email protected], and we are here to assist you promptly.