Rockit Discounts & Sales App

Please contact us if any issues, we are happy to help in a timely manner even via email. App has no permissions to change currency. All the permissions are stated by Shopify when installing an app.

We’re sorry to hear that the app didn’t meet your expectations. In your case, the products had a pre-existing compare-at price before you initiated the sale through Rockit Sales & Discounts. In such situations, the app calculates discounts based on the compare-at price. This approach is especially important for stores operating in the European Economic Area, as Directive 98/6/EC requires the crossed-out price to reflect the lowest price offered within the last 30 days. Regarding the restoration of original prices, the app’s default behavior is to end sales by reverting to the original price or the compare-at price if it was set prior to activating the sale. If this behavior isn’t desired, there’s an option to restore both the original price and compare-at price, but this option wasn’t selected in your case. The app also features a preview mode, allowing you to review discounted prices before launching a sale. We encourage users who are new to the app to run test sales to familiarize themselves with its functionality rather than assuming it will behave in a specific way without testing. I reached out to you offering to restore the original prices, even though the app wasn’t configured to do so in this instance. The app maintains a history of price changes, making it easy to revert to previous settings. However, I haven’t received a response from you regarding this offer.

As we discussed via email, the app is a price editor and does not function as a theme extension. This means it does not modify how your store's theme displays sale labels, prices, or translations, as those are managed by the theme itself. I realize I need to communicate this more clearly to app users. I hope you'll reconsider your review based on the app's intended functionality.