Royal Mail Shipping Extension for Shopify

Royal Mail Shipping Extension

Add multiple Royal Mail shipping options for your customers

Rating

3.1

feedback

14

Reviews

chart

#1,891

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    14%
  • Less than a day
    7%
  • Less than a month
    7%
  • Less than a year
    36%
  • More than a year
    29%

Reviews Summary

The reviews for this Shopify app are mixed, with both positive and negative feedback. Positive aspects include responsive customer support, stability in the app's environment, and ease of setting up postage options. Users appreciate the ability to customize postage prices based on different parcel sizes and countries. However, negative aspects include issues with accuracy in pricing, lack of support for different locations, and confusion regarding subscription cancellation and compatibility with certain Shopify packages. Some users have also expressed frustration with overcharging customers and delays in receiving support.

Highlights

Responsive customer support and stability
Accuracy in pricing and customization
Subscription cancellation and compatibility issues
Overcharging customers and lack of support for different locations
Delays in receiving support and confusion regarding app functionality

Rating Breakdown

  • 5
    43% (6 ratings)
  • 4
    0% (0 ratings)
  • 3
    21% (3 ratings)
  • 2
    7% (1 ratings)
  • 1
    29% (4 ratings)
Review RSS Feed Review RSS Feed

All reviews

3 / 5 Share

Oct. 9, 2024

Simple app, almost too simple. Very basic configuration options, with no option to specify a description for the service (e.g. to say how many days it might take to arrive). Also seems very slow - it takes a good 4-5 seconds for rates to be returned, which is a long time when you're a customer.

Using app

--

Total reviews

1

Average rating

3.0

1 / 5 Share

Oct. 7, 2022

DO NOT DOWNLOAD THIS APP! The app doesn't work accurately if you post your items in different sized boxes. There is no support and no way to cancel the subscription. It isn't showing up in my app list so i can't delete it but it is showing up in my active subscriptions so i know i will be charged. ABSOLUTE SCAM. I will be contacting Shopify about this to get them to remove the app for me.

Using app

About 1 hour

Total reviews

2

Average rating

3.0

Developer Reply

On the same page as this review, if you scroll up to the "Support" section you'll see that support is available and has been since 2013. Simply email [email protected] and we're here to help. You'll also find a link called "Get support" in Shopify Admin / Settings / Apps next to the app which is another way to get in touch. Right next to that link is the "Remove" link, which is how you remove the app if you do not want it which also cancels the subscription. This is Shopify functionality and is identical for all apps in the app store. All billing is handled by Shopify and with your explicit consent. We have no way of taking money from you and your allegation that this is a scam is fundamentally incorrect. I reached out to you by email the other day but had no response. I wish you good luck when you do launch your store.

5 / 5 Share

June 14, 2022

We purchased monthly billing and asked Shopify to enable the features. This app works fine BUT I want to cancel my subs. Where can I do that?

Using app

12 months

Total reviews

4

Average rating

5.0

5 / 5 Share

May 3, 2022

We reached out to them and their support is knowledgable and responsive. App is very stable in our environment.

Using app

About 4 years

Total reviews

1

Average rating

5.0

1 / 5 Share

Nov. 23, 2021

This might be a scam, it doesn't work and there is no way to talk to anyone and or stop the alleged monthly fee

Using app

5 months

Total reviews

2

Average rating

3.0

Developer Reply

Good morning. It is 0745 here in the UK. I see that you contacted us at 0427 and again at 0617, giving us no time to respond at all. Responses are usually during UK office hours, but occasionally we continue into the evening and cover weekends too, but not in the middle of the night. Rest assured that Shopify run a tight ship and all apps are tested to make sure they work and need to have support mechanisms in order to get published - these details are on the app store listing where you found the app and also in the Apps page in Shopify Admin, plus as with all Shopify apps, to delete them and stop billing you just press the little delete icon next to the app in Shopify Admin / Apps. Our app celebrates its 10th birthday next year and has hundreds of installs across Shopify merchants. For any avid readers of reviews, its not a scam, there is a free trial to see if it works for you and we're here to help get you up and running with email support.

All reviews

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