Royal Mail Shipping Extension for Shopify

Royal Mail Shipping Extension

Add multiple Royal Mail shipping options for your customers

Rating

2.9

feedback

13

Reviews

chart

#1,444

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    15%
  • Less than a day
    8%
  • Less than a month
    15%
  • Less than a year
    38%
  • More than a year
    23%

Reviews Summary

The reviews for this Shopify app are quite mixed, with some users praising its functionality and support while others are highly dissatisfied. Positive aspects include responsive and knowledgeable customer support, stability in the app's performance, and the ability to set up postage options effectively. On the other hand, negative themes include issues with accuracy in calculating postage for different parcel sizes, difficulties in canceling subscriptions, and problems with overcharging customers. Some users also mentioned limitations in the app's compatibility with certain Shopify packages and delays in receiving support.

Highlights

Responsive and knowledgeable customer support
Accuracy issues in calculating postage for different parcel sizes
Difficulties in canceling subscriptions
Overcharging customers
Limitations in compatibility with Shopify packages

Rating Breakdown

  • 5
    46% (6 ratings)
  • 4
    0% (0 ratings)
  • 3
    15% (2 ratings)
  • 2
    8% (1 ratings)
  • 1
    31% (4 ratings)
Review RSS Feed Review RSS Feed

All reviews

1 / 5 Share

Oct. 7, 2022

DO NOT DOWNLOAD THIS APP! The app doesn't work accurately if you post your items in different sized boxes. There is no support and no way to cancel the subscription. It isn't showing up in my app list so i can't delete it but it is showing up in my active subscriptions so i know i will be charged. ABSOLUTE SCAM. I will be contacting Shopify about this to get them to remove the app for me.

Using app

About 1 hour

Total reviews

2

Average rating

3.0

Developer Reply

On the same page as this review, if you scroll up to the "Support" section you'll see that support is available and has been since 2013. Simply email [email protected] and we're here to help. You'll also find a link called "Get support" in Shopify Admin / Settings / Apps next to the app which is another way to get in touch. Right next to that link is the "Remove" link, which is how you remove the app if you do not want it which also cancels the subscription. This is Shopify functionality and is identical for all apps in the app store. All billing is handled by Shopify and with your explicit consent. We have no way of taking money from you and your allegation that this is a scam is fundamentally incorrect. I reached out to you by email the other day but had no response. I wish you good luck when you do launch your store.

5 / 5 Share

June 14, 2022

We purchased monthly billing and asked Shopify to enable the features. This app works fine BUT I want to cancel my subs. Where can I do that?

Using app

12 months

Total reviews

3

Average rating

5.0

5 / 5 Share

May 3, 2022

We reached out to them and their support is knowledgable and responsive. App is very stable in our environment.

Using app

About 4 years

Total reviews

1

Average rating

5.0

1 / 5 Share

Nov. 23, 2021

This might be a scam, it doesn't work and there is no way to talk to anyone and or stop the alleged monthly fee

Using app

5 months

Total reviews

2

Average rating

3.0

Developer Reply

Good morning. It is 0745 here in the UK. I see that you contacted us at 0427 and again at 0617, giving us no time to respond at all. Responses are usually during UK office hours, but occasionally we continue into the evening and cover weekends too, but not in the middle of the night. Rest assured that Shopify run a tight ship and all apps are tested to make sure they work and need to have support mechanisms in order to get published - these details are on the app store listing where you found the app and also in the Apps page in Shopify Admin, plus as with all Shopify apps, to delete them and stop billing you just press the little delete icon next to the app in Shopify Admin / Apps. Our app celebrates its 10th birthday next year and has hundreds of installs across Shopify merchants. For any avid readers of reviews, its not a scam, there is a free trial to see if it works for you and we're here to help get you up and running with email support.

3 / 5 Share

March 3, 2021

Great but average size is a problem, customers are now overpaying for smaller parcels and now i have google merchant delivery problems

Using app

6 days

Total reviews

10

Average rating

4.8

All reviews

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