Vape Shop Brighton review for Royal Mail Shipping Extension

June 9, 2016

App offers customers services from Royal Mail which are not facilitated in their country. Support when I first highlighted this took 12 days to get this reply: 'The app doesn't support different locations, shopify only tell us the weight of the parcel and the options are returned based on that.' I tried to work around this but the issue popped up again, this time after 7 days since sending my request for help I've still not had a reply. I do not like writing negative reviews but this app simply doesn't work properly if you want more than one Royal Mail shipping option as it will offer your customer all of them regardless of whether they're available. I also find it unacceptable to wait so long for support when another company have managed to build a bespoke app for us within 4 days which is now working fine.