Rush ‑ Order Tracking & EDD
Rush: Drive Repeat Sales with Order Tracking & Notifications
Rating
4.4
feedback
316
chart
#152
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
-
Less than a day
3%
-
Less than a month
14%
-
Less than a year
66%
-
More than a year
15%
Reviews Summary
The reviews for the Rush App on Shopify are mostly positive, highlighting the excellent customer service and fast support provided by the team. Users appreciate the app for its user-friendly interface, efficient order tracking, and helpful features. However, there are some negative reviews mentioning issues with the app's functionality, such as tracking errors and problems with push emails. Despite these challenges, the majority of merchants find Rush App to be a valuable tool for order management and customer service.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
June 26, 2024
25.06 HORRIBLE EXPERIENCE! I keep having bugs after bugs first I had for months issues for their klavyio integration then I had another issue when client were clicking on their tracking, they had a 404 error message now the biggest issue, the tracking page is not being updated at all from the original tracking page it causes me so much stress and so MUCH work to my customer service department, without even mentioning the dame on my brand. Really stressful and scary times, I hope this will never happen to any other merchants.
June 26, 2024
The app unfortunately since beginning June approximately doesn't work anymore! The tracking page gives no update whatsoever. I've contacted them many days and am still waiting for it to be fixed. A tool that I pay for to have less customer emails finally creates a lot of emails and negative customer feedback, this is not acceptable!
June 25, 2024
the app is so bad ! it does not track orders and do not support many carriers! plus the tracking page is slow ! customer service are bad they tell you that they will resolve the problems then disappear and once you say that you will leave a bad review they start working on resolving the issue
June 19, 2024
The app functioned for about 1 month, in late may 2024, my tracking stopped working, didn't notice it until 10th of june, when customers began contacting me regarding their tracking. The conversation with Rush to fix it was met with a person who didn't understand their own app, so I had to guide them through what the app does through screenshots. They said they would have to contact their developer to fix it. I then asked about the dev 3 days after that if he is available, and no, he was not, but they would be really urgent! 4 days after that, still no contact, no updates. It looked more promising than what it was. The worst part about it is that I have no control to do fixes myself.
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