Rush ‑ Order Tracking & EDD
Rush: Drive Repeat Sales with Order Tracking & Notifications
Rating
4.1
feedback
316
chart
#8,349
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
-
Less than a day
3%
-
Less than a month
13%
-
Less than a year
65%
-
More than a year
17%
Reviews Summary
The reviews for the Rush app on Shopify are mixed, with both positive and negative feedback from users. Positive aspects include praise for the user-friendly interface, seamless integration, real-time tracking updates, and personalized tracking pages that enhance customer satisfaction. Customers also appreciate the responsive and helpful customer service, with specific mentions of individual support representatives going above and beyond to assist. On the other hand, negative reviews highlight issues such as unreliable tracking information, confusion for customers due to inaccuracies in tracking data, lack of support from the app provider, and problems with app functionality after changes in ownership. Some users have experienced significant losses and frustration due to the app's failures, leading them to seek alternative tracking solutions.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Sept. 25, 2024
Extremely disappointing experience. For months, we've been trying to resolve an issue with our tracking page, but all we receive are vague assurances that it’s being looked into. The initial support was great, but that quickly faded once we became customers. Unfortunately, Rush has proven to be a poor investment. Their tracking page is unreliable and confusing for our customers (since it's providing inaccurate information like an order being in the US when it's actually in the UK, etc.), failing to deliver on any of the promises made when we signed up. We are now prioritizing a switch to a new platform.
Sept. 24, 2024
Finger weg - Funktioniert nicht mehr, lässt sich nicht mehr laden - kein Kundensupport und Kunden erhalten Monate (!!!) nach der Bestellung erneut die Emails.
Sept. 19, 2024
I've been using the Rush app on all my Shopify stores, and it's fantastic! The user-friendly interface and seamless integration provide real-time tracking updates for my customers. The personalized tracking page has been a game-changer for customer satisfaction. Big thanks to Dino from customer service, he was incredibly helpful today and went above and beyond to assist me with my queries. If you want to improve the post-purchase experience on your Shopify store, Rush is a must-have. Highly recommended!
Aug. 20, 2024
good customer service
Thank you so much for your feedback! We're committed to providing excellent customer service, and it's great to hear that you had a positive experience. If you have any further questions or need assistance, please don’t hesitate to reach out. Your satisfaction is important to us!
Aug. 8, 2024
The app stopped working as advertised some time ago. Shopify shipping notifications do not work, constant problems here and there. Support is useless. Will be migrating to another shipping tracker.
We are really sorry to hear about your experience with our app. It's unfortunate to know that you have been facing persistent issues and it's completely understandable that it has disrupted your workflow. We apologize for any inconvenience our app and support have caused you. Our main aim is to provide reliable services and a responsive support team to our users. From your feedback, it is clear we have missed the mark this time and we deeply regret that. We would greatly appreciate the opportunity to understand your concerns more deeply and help resolve them for you. While we can't provide direct contact details, we understand how important communication is and assure you that a member of our team will reach out to you soon at the earliest. Your feedback is very important to us as it helps us identify areas where we can improve. Please bear with us as we work on these issues and strive to serve you better. Best Regards, The Rush Ltd Team
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