Rush ‑ Order Tracking & EDD
Rush: Drive Repeat Sales with Order Tracking & Notifications
Rating
4.1
feedback
316
chart
#11,511
All reviews
Rating Breakdown
Review RSS Feed
Sept. 25, 2024
Extremely disappointing experience. For months, we've been trying to resolve an issue with our tracking page, but all we receive are vague assurances that it’s being looked into. The initial support was great, but that quickly faded once we became customers. Unfortunately, Rush has proven to be a poor investment. Their tracking page is unreliable and confusing for our customers (since it's providing inaccurate information like an order being in the US when it's actually in the UK, etc.), failing to deliver on any of the promises made when we signed up. We are now prioritizing a switch to a new platform.
Sept. 24, 2024
Finger weg - Funktioniert nicht mehr, lässt sich nicht mehr laden - kein Kundensupport und Kunden erhalten Monate (!!!) nach der Bestellung erneut die Emails.
Aug. 8, 2024
The app stopped working as advertised some time ago. Shopify shipping notifications do not work, constant problems here and there. Support is useless. Will be migrating to another shipping tracker.
We are really sorry to hear about your experience with our app. It's unfortunate to know that you have been facing persistent issues and it's completely understandable that it has disrupted your workflow. We apologize for any inconvenience our app and support have caused you. Our main aim is to provide reliable services and a responsive support team to our users. From your feedback, it is clear we have missed the mark this time and we deeply regret that. We would greatly appreciate the opportunity to understand your concerns more deeply and help resolve them for you. While we can't provide direct contact details, we understand how important communication is and assure you that a member of our team will reach out to you soon at the earliest. Your feedback is very important to us as it helps us identify areas where we can improve. Please bear with us as we work on these issues and strive to serve you better. Best Regards, The Rush Ltd Team
July 10, 2024
Since they got taken over by Hulk Apps this app is garbage and doesn't work. Stay away from it. Use the Track123 app instead for a better working alternative.
We’re truly sorry to hear about your experience, and we understand how frustrating it must have been. We’ve worked hard to resolve the issues you faced, and we genuinely appreciate your patience throughout this process. We would be incredibly grateful if you could give us another chance to provide the service you deserve. Thank you for sharing your feedback with us. Kind Regards, The Rush Team
July 6, 2024
- AVOID - STAY AWAY AT ANY COST - Sharing experience from fellow merchants who are using the rush app lately. Since Rush has been acquired by SHOP CIRCLE / HULK APPS, it has been a real nightmare for everyone. Thousands of thousands euros loss due to their system not working properly, killing literally years of brand reputation. Overall, a disaster, stay away, otherwise you might have issues to sleep at night, like all the merchants I know.
We sincerely apologize for the issues you've faced with the Rush app and understand the impact this has had on your brand reputation. We take your feedback very seriously and want you to know that we’ve been actively working to resolve these problems. Improvements have been made, and we believe the app is now functioning much better. We would be truly grateful if you could give us another chance to demonstrate our commitment to providing you with the support you deserve. Your feedback is invaluable in helping us grow and enhance our services. Thank you for your understanding, and we look forward to the opportunity to make things right. Kind Eegards, The Rush Team
July 3, 2024
STAY AWAY! We've been using this app for almost two years. Everything was fine at the beginning when the app was owned by Slav and Gabriel, the founders. I mean, there were definitely errors and glitches, but they were promptly resolved after contacting support. However, after the founders sold the app to another company, the whole experience turned into a nightmare. Every other day, I received complaints from my customer service department stating the tracking didn't work. I had to contact app customer support multiple times, tagging and following up on the issue on Slack, and opening tickets on their live chat app support. All responses I got were "I'll have to check with the dev." And then, months would go by without a reply. Not to mention, we were charged for every single order fulfilled, even if the tracking doesn't work, sometimes even twice (since they also apparently have some problems with quota management!!! OR "Rush will be tracking two tracking numbers (the first mile and the last mile), consuming two shipments from your quota."). I switched to another tracking app, which I installed and configured within 20 minutes. It's a lot cheaper too. My customer service department is happy, and so are the customers. So, if you're currently looking for a tracking solution for your store, I recommend you stay away and choose a more reputable, affordable, and effective option. These guys used to be a good tracking app, but unfortunately, not anymore. Cheers.
Hello, Thank you for your detailed feedback. As a team, we take such concerns very seriously and we sincerely apologize for the issues you've faced. Your experience is not indicative of the service and dependability we aim to provide our users, and we're truly sorry to hear that we have fallen short. It's unfortunate to hear that there have been challenges since the change in ownership, as our intention is always towards enhancing our app and providing better service. We are sorry for any inconvenience caused by the tracking errors and issues with communication; your feedback provides us with valuable information to review and address. While it's saddening to lose you as our user, your insight is helpful and will be taken into account in our efforts to improve. Again, we appreciate your previous support and thank you for bringing these issues to our attention. Best Wishes, The Rush Team
July 1, 2024
STAY AWAY! I had a good experience in the past with Rush. However, since about a month the e-mail flows that they created for me don't work anymore. Unfortunately, I discovered this too late. As a result I lost thousands of Euros due to disputes, as my customers were not being updated. Since then I've been in contact with their support almost on a daily basis, but it's absolutely useless. In the past their support was pretty good, but they seem to be outsourcing their support now and it's absolutely horrible. I'm stuck in an endless loop of people who don't seem to understand what is going on and never really solve anything. One of the worst experiences ever.
We truly apologize for the difficulties you experienced with your Klaviyo flow. Unfortunately, our company’s account was accidentally deleted by Klaviyo, which resulted in all our merchants losing their integration and flows being disconnected. This was unexpected for us, and we were disappointed that the Klaviyo team didn’t restore the flows promptly, which was crucial for resolving the issue. We’re happy to let you know that we have restored the integrations, and everything is now functioning as it should. We would be incredibly grateful if you could give us another chance. Thank you for your understanding, and we sincerely apologize once again. Kind Regards, The Rush team
June 26, 2024
25.06 HORRIBLE EXPERIENCE! I keep having bugs after bugs first I had for months issues for their klavyio integration then I had another issue when client were clicking on their tracking, they had a 404 error message now the biggest issue, the tracking page is not being updated at all from the original tracking page it causes me so much stress and so MUCH work to my customer service department, without even mentioning the dame on my brand. Really stressful and scary times, I hope this will never happen to any other merchants.
We're truly sorry to hear about the issues you've been encountering with our Rush - Order Tracking and EDD app. It sounds like there have been several instances where our app hasn’t lived up to your expectations, and for that, we sincerely apologize. Your stress and concern are completely understandable and we want to assure you that we are committed to solving these problems as soon as possible. We are here to assist you and have our team look into the difficulties you've raised including the Klavyio integration and the 404 error that clients encounter when clicking on their tracking page. However, we'll need more details regarding the current tracking update issue you are experiencing. Will you be able to share more information about it? It will be extremely helpful for our team in resolving the issue. Remember, your feedback is important to us as it’s through experiences like yours that we continue to improve and serve our users better. Again, we're sorry for any stress we may have caused you or your customer service department, and your constructive criticism is highly valued. We'll be in touch soon and thank you for your patience. Best Regards, The Rush Team
June 26, 2024
The app unfortunately since beginning June approximately doesn't work anymore! The tracking page gives no update whatsoever. I've contacted them many days and am still waiting for it to be fixed. A tool that I pay for to have less customer emails finally creates a lot of emails and negative customer feedback, this is not acceptable!
We sincerely apologize for any inconvenience this may have caused. We’ve put in a lot of effort to resolve all the issues with the third-party software we use, and we’re pleased to say it’s now functioning as expected. We would be truly grateful if you could give us another chance. Thank you for your understanding! The Rush Team
June 25, 2024
the app is so bad ! it does not track orders and do not support many carriers! plus the tracking page is slow ! customer service are bad they tell you that they will resolve the problems then disappear and once you say that you will leave a bad review they start working on resolving the issue
We’re truly sorry to hear about your experience, and we understand how frustrating this must be. We faced some challenges, but we’ve worked hard to resolve them, and we’re pleased to say everything is now functioning as it should. We would be incredibly grateful if you could give us another chance to make things right. Your feedback means a lot to us, and we’re here to help. Thank you for your understanding! Kind regards, The Rush Team
June 19, 2024
The app functioned for about 1 month, in late may 2024, my tracking stopped working, didn't notice it until 10th of june, when customers began contacting me regarding their tracking. The conversation with Rush to fix it was met with a person who didn't understand their own app, so I had to guide them through what the app does through screenshots. They said they would have to contact their developer to fix it. I then asked about the dev 3 days after that if he is available, and no, he was not, but they would be really urgent! 4 days after that, still no contact, no updates. It looked more promising than what it was. The worst part about it is that I have no control to do fixes myself.
We’re truly sorry to hear about your experience, and we understand how frustrating it must have been. We’ve worked hard to resolve the issues you faced, and we genuinely appreciate your patience throughout this process. We would be incredibly grateful if you could give us another chance to provide the service you deserve. Thank you for sharing your feedback with us. Kind Regards, The Rush Team
June 6, 2024
Update 2 : Encore un bug qui revient et qui rend l'expérience horrible pour nos clients car les colis ne sont pas tracké. Update : Le service client n'a pas été ultra-efficace mais a su régler le souci pour le moment... L'application fonctionne peut-être pour d'autres pays mais pour la France ce n’est vraiment pas fou. Près de 5 fois que je les contacte pour des bugs sur le tracking, l'application se trompe et attribue des commandes au mauvais transporteur par centaine. À chaque fois, le problème est résolu mais quelques semaines plus tard ça recommence...
Nous sommes vraiment désolés d'apprendre que vous avez rencontré des problèmes avec notre application. Avez-vous des difficultés en ce moment ? Y a-t-il quelque chose que nous puissions faire pour améliorer votre expérience et vous aider ? Nous avons travaillé dur pour résoudre ces problèmes afin que vous et les autres commerçants puissiez profiter d’une expérience fluide. Merci beaucoup pour votre patience et votre compréhension.
March 18, 2024
It is becoming a nightmare to have this app. The team is highly ineffective in managing the issues- these issues are actually the basic features that they provide!!!!! This has been going on since 3 weeks and there is NO ISSUE THAT HAS BEEN RESOLVED yet!! We are still having their app & would update here before uninstalling if this continues.
Hello there! We’re really sorry for the inconvenience you’ve experienced with our app. Our Product Manager has reached out via email, and we’ve also sent messages in the live chat to better understand your request so we can assist you effectively. Are you currently facing any issues with the app’s functionality? If you are, please let us know, and we’ll address it right away. We’re dedicated to resolving these concerns and ensuring a smooth experience for you and all our merchants. Thank you for your understanding!
June 11, 2024
Update - June 12th Rush App casued THE SAME ISSUE which happened not long ago, where Klaviyo is not triggering the emails. This time it has been almost 2 weeks, but they didn't even update the merchants. Last time it happened, it took them 6+ weeks to fix the ongoing issue. Nightmare. No compensation or anything. Disappointed AGAIN. ________ Rush App has failed to send out any of our push emails via Klaviyo for more than 6 weeks now. The problem hasn't been fixed and they won't even tell us how long it will take. They simple respond with "Our Dev is working on it, please be patient" every time I follow up with them. They are not taking care of merchants too well nowadays. I def do not recommend this app to other merchants who are serious about providing the best customer support for their customers.
We truly apologize for the difficulties you experienced with your Klaviyo flow. Unfortunately, our company’s account was accidentally deleted by Klaviyo, which resulted in all our merchants losing their integration and flows being disconnected. This was unexpected for us, and we were disappointed that the Klaviyo team didn’t restore the flows promptly, which was crucial for resolving the issue. We’re happy to let you know that we have restored the integrations, and everything is now functioning as it should. We would be incredibly grateful if you could give us another chance. Thank you for your understanding, and we sincerely apologize once again.
Nov. 22, 2023
A NIGHTMARE! I was just trying to test it out since my previous app's customer service was so bad. But right upon downloading the Rush app, it completely ruined the current tracking app I was using to check orders. I'm used to apps asking for permission before doing this but it was overriding everything without consent. Also when the Rush app imported data of previous orders, the statuses were all completely wrong for all the orders. I uninstalled the app because it was not for me, and now I have to deal with my previous app's bad customer service. I only suggest this if you have no customers and you want to see if it is for you, this was a horrible app to use for transitioning tracking apps.
Hi Noelle, I'm really sorry you had a bad time with our app. It sounds like you are frustrated and referring to a negative experience with another tracking app, which I did not understand how it relates to us. Our app doesn't change things as standard. All options to change need to be set explicitly. On install Rush.App - only listen for orders and track shipments on our shipments page. Thats it. The problem with the wrong order statuses is not what we expect from our app. As we track correct carrier assignments, we have a 99.7% correct rate, so you are in 0.3% that we were not able to recognize - in this case, we don't set statuses. Or statuses are set from another application in your store. Also for us to set order statuses in Shopify - you need to explicitly set to update Shopify Shipment statuses, as this is not done as default. I understand why you removed our app. But if you give us a chance, we'd like to help fix what went wrong. We can talk over a video call to figure it out. To help you, we need the app to be installed. If you want to try again, let us know, and we'll do our best to sort things out, even if the issues, as stated in the feedback, do not seem to be caused by our app. I know how frustrating can be to set all things to work correctly, especially when you are on your way to do business - and all should be perfect. We can help you out, we are already 4+ years on the market and have seen a lot, let us know if you want a helping hand. All in all - we are here to help. Best, Slav
Oct. 26, 2023
I installed the app and started configuring my tracking page. I tried testing the app to see if it actually worked, and it ate up 3 of my credits. I reached out to support and their response was that my credits would refresh within a month. Really? I can't even test your app without using up my credits??? I'm seriously not impressed with the way this company will nickel-and-dime you to death with their credit system. I have used other tracking apps in the past, and they did not operate this way. Stay away from these guys. You'll get better value for your money elsewhere.
Using app
About 2 hours
Total reviews
77
Average rating
3.0
Hi, this is Slav, Product Lead, I'm sorry to hear that you had a negative experience. It was just escalated. We checked, and we saw there were 3 shipments marked as used out of 50 from the FREE plan. I'm happy to double your shipment quota for the first few months for you to "tried testing the app". There is also a 3-month free plan for stores that are just starting out. If you want to try it again, let us know, and we will help you to your satisfaction. I'm also happy to jump with you on a call and help you with the setup. Good luck in the upcoming BFCM season.
Feb. 1, 2024
App doesn't work, keeps having bugs, have huge amout of clients reaching out, its not sustainable
Dear Koss Design Team, We sincerely apologize for any inconvenience you have experienced with tracking link. We understand from your concerns that the tracking link sometimes directs you to the carrier's page instead of the Rush tracking page. This inconsistency has, understandably, affected your user experience, and for this we are deeply sorry. We absolutely appreciate your concerns, and your experience matters greatly to us. That's why we promptly responded to your request for a refund during your recent chat with our customer support team, refunding you for a full month, no questions asked. Our ultimate aim is to ensure our customers' satisfaction and to avoid any feeling of being unfairly treated or "locked in." In response to this issue, customer support had already notified our development team to thoroughly investigate the problem you're experiencing. We aim to identify if this issue is due to an interfering third-party app or an inconsistency within Rush itself. We expect this process could take up to a month, but please be assured that we are prioritizing transparency and open communication throughout this period. At this time, we are in the midst of transitioning some of our notification services. This transition aims to provide improved notifications for all our customers, including yourself. Given the potential complications that may arise from interrupting this process, we ask for your understanding in needing some time to troubleshoot and correct the problem you've encountered. As the service in question that we need to revisit will be replaced by this new migration. Please know, we genuinely understand your frustration and are committed to resolving the issues you've experienced as soon as we can allocate dedicated resources to the problem. In the interim, if you choose to continue with Rush, we've outlined a temporary manual fix for the tracking URL: 1. Go to Order Details. 2. Click on the three dots in the top right corner and select 'Edit tracking'. 3. In the open model, manually update the URL to direct to your tracking page. We truly value your patience during this time and thank you for your understanding. Best Regards, Slav Product Lead @ Rush
Feb. 2, 2024
Great customer service by Ken Michael. I had a problem and he helped me fix it really fast. excited to use the app on my store Edit: Changed from 5 stars to 1 star. after 1 year of use, the app has become unfunctional. I cannot change the carrier when the wrong carrier is assigned. The order does not show any update when in reality there are updates when I check from other websites with the same tracking number. The customer service is closing the chat on me without replying maybe because they are annoyed by me asking them to fix their app. The best app that i have on my store has now become the worst and is not hurting my business. Very unfortunate.
Hey SPARKLY ROSES! I am glad to hear that Ken Michael did his best to assist you! ❤️ If you need help lifting the revenue via parcel tracking page or shipping notifications. Let us know :) 😊 P.S. We just released a new feature where you can build a tracking page with drag and drop blocks! 🥳 Gabriel, Customer Success Lead
Dec. 22, 2023
Old review: This is the best order tracking Shopify app. I use it for all my e-commerce store and it prevents so many inconveniences. I love the team and the customer service. I will keep using this app and will download it for all my new stores. New Review: Customer service became awful, UI still laggy, if I was doing this decision all over again I would avoid.
Hi Noble Gents, We are sorry to see you change your 5-star review to 1-star because, after years of using the app, we do not offer the discounts that you got 3 years ago. We change our plan policy each year, but we let all clients use the max on of the plan, as long as they stick to it. We are happy to provide you with our top support and support all your stores. However, discounts that you request to get, are not possible. The app changed dramatically in 3 years, and so did the pricing and support. Cheers and happy holidays. Gabriel, Santa Claus for repeat customers
Dec. 17, 2021
Initially I gave this app 5 stars. The emails and status updates that we're setting up are so mission critical that there can't be any mistakes! Things like Order Confirmations and Out for Delivery are pretty important. In the last 30 days this app has been a total and epic FAIL. 1. We set it up to notify customers about package stalls - and it stopped working. Status pulls are incorrect. 2. The app dashboard is completely useless. Doesn't help you resolve anything that is stuck in transit. 3. the final and last straw which is SUPER EMBARASSING is that the "Track Your Package" link button stopped working in the emails to our customers. This is just inexcusable!
Hey Bar & Cocoa team, we apologize for the inconvenience that has occurred. Our dev team has resolved every issue that was reported. We hope to continue communication over chat, so we can help resolve any outstanding issues. We are here for you if you need us.