Rush ‑ Order Tracking & EDD
Rush: Drive Repeat Sales with Order Tracking & Notifications
Rating
4.0
feedback
316
chart
#189
All reviews
Rating Breakdown
Review RSS Feed
May 22, 2022
First day of using the app. Seems very solid and well made. The tracking page is really modern and looks awesome. Support is also very helpful and kind. Hopefully, we will keep using it to help our customers track their orders. :)
Hi Sheltercase Thank you so much for the great rating and for taking the time to post a review. We are pleased to see that you are happy with the branded tracking page! Should you need any other support, please do not hesitate to contact us on Live Chat or via well-known emails :) Gabriel, Customer Success Lead
May 17, 2022
I used RUSH to present a nice tracking page for our customers and to increase the number of reviews we got for our products. The customer service has been amazing. Very quick, efficient and responsive. They were able to assist me with all my questions and requests and have been very helpful.
Hey, HeyDoodle! Thanks so much for sharing your review about the Rush customizable tracking page. We are always here if you need more help on parcel tracking or order status updates. We’re glad to hear that our team’s actions lead to one more happy customer! Gabriel, Kung Fu-Master & Customer Success Lead
May 16, 2022
Iris was very helpful and answered all my questions. I look forward to seeing how Rush helps my business grow.
Hey, The Angelic Kollection! Thank you for your feedback! ❤️ We are excited to be working on your store! We will definitely help increase your revenue via parcel tracking page and shipping notifications! 💰 I am glad to hear that Iris provided you with excellent service as usual! 😊 Gabriel, Customer Success Lead
May 12, 2022
Rush is a very useful app for keeping your customers informed about the status of their order. The support of this app is always perfect!
Hi Heerlijk Buitenleven Thank you so much for the great rating and for taking the time to post a review. We are pleased to see that you are happy with our amazing customer service!! Should you need any other support, please do not hesitate to contact us on Live Chat or via well-known emails :) Gabriel, Customer Success Lead
May 11, 2022
Strongly recommend! Helped us to solve the constant 'where is my order' email influx, customer support guys are extremely happy about that :) Easy to set up, use, and manage (as the UX is amazing). Excellent integration with Klaviyo and so far, did not have any issues. 5/5
Hi fulfillment-knee You’ve left a smile on the faces of our whole team with your kind words. ❤️ Thank you so much for sharing this with us. We’re grateful that we had the opportunity to help you with the shipping emails for Klaviyo! Reducing the WISMO tickets as much as possible is one of our main goals! Gabriel, Customer Success Lead
May 8, 2022
ColdStreets.Com ~ Turning Negatives Into Positives One Tee At A Time! So far, so good. I'm just starting to use the Rush App and yes there are real people here to help you also the app has Documentation on how to use it and Gabriel hooked me up, Thanks Again
Hi ColdStreets.Com Thank you for your kind words! We’re grateful for your feedback! 😍 If you need help lifting the revenue via parcel tracking page or shipping notifications. Let us know :) P.S. We just released a new feature where Upsells can be single click checkout :) Gabriel, Customer Success Obsessed
May 11, 2022
Best decision to eliminate extra trouble! Our customer support team has experienced a decrease in ticket numbers, after installing the app. Helps to save time and set up our email flow much easier. A great addition to our store - would use it again for other stores!
Hey, foot_fulfill team! We’re so grateful that you took the time to share your feedback with us. ❤️ Thank you for believing in Rush and having it in three of your stores! 🤘 When we hear from happy customers like you, we spread positivity around!😊 Let us know when you add it to the next store, we will give you a nice starting present there! 🎁 Gabriel, Santa Claus for repeat customers🎅
May 5, 2022
The app is great and offers a pretty good price / performance ratio for us. However the support is what really sets the app appart. We had some issues with the DHL tracking and after flagging them the entire tracking was redesigned within a week. Can 100% recommend Rush and their team!
Hey Zeitgeist Vintage Thanks so much for sharing your review about the Rush performance! ❤️ We are always here if you need more help on parcel tracking or order status updates. We’re glad to hear that our team’s actions lead to one more happy customer! Gabriel, Kung Fu-Master & Customer Success Lead
May 4, 2022
Great customer service, they come back to you very quickly and sort out any issues without a fuss, i definitely recommend this app
Hey, The Look Edit team! Thank you so much for the great rating and for taking the time to post a review. ❤️ We are always here if you need more help on parcel tracking or order status updates. Gabriel, Customer Success Lead
May 3, 2022
Brilliant idea and great way to keep your customers engaged with your brand as they track their orders. The customer support is excellent and very personalized. Overall a great service, still working our a few bugs, but I have no doubt their service will continue to improve and become a top shopify extension.
Hey iCraftVinyl! Thank you for your kind words! We’re grateful for your feedback.❤️ I'm happy to hear that Rush is helping to engage your customers even more!!! 😃 P.S. Dev team has been squashing a lot of 🐛 🐜 🕷 🕸 🦗 🦟. lately and we will keep up with the good work! If you need any other support, please do not hesitate to contact us on Live Chat or via well-known emails :) Gabriel, Customer Success Obsessed
May 3, 2022
I just installed the app, however, the customer support has been exceptional so far, which is super important for me. Will update the review once I have used it for a bit longer :)
Hi Lushy Intimates! Thank you so much for your positive feedback! Your comments have been shared with our entire team at Rush! Let us know when you add it to your others stores, we will give you a nice starting present there! Gabriel, Santa Claus for repeat customers
April 28, 2022
Thank you so much for the Rush app, which made my life easier. Thank you for the great support team. Everything is perfect, the tracking page, the integrations, the flows, just everything! I highly recommend the Rush app.
Hi MoEdition team! Thank you so much for your positive feedback! Your comments have been shared with our entire team at Rush! When we hear from happy customers like you, we spread positivity around! Thank you for installing Rush on another store of yours! Let us know when you add it to the next store, we will give you a nice starting present there! Gabriel, Santa Claus for repeat customers
April 15, 2022
Best tracking app by far! Everything is easy to set up and the support team is amazing as well. I wish I had started using it earlier on my store.
Hi Desanly! Reviews like yours make our day because it makes all the hard work worthwhile. I’m happy to hear that our team provided you with excellent service! Calling us the Best track order app is just ... ❤️❤️❤️ Much more coming in the Summer, stay tuned! Should you need any other support, please do not hesitate to contact us on Live Chat. Gabriel, Customer Success Lead
April 12, 2022
It's a great app and test features allows me to use it with more confidence before launching my website.
Hey La Vague Swim Thank you for your kind words! We’re grateful for your feedback. If you need help lifting the revenue via parcel tracking page or shipping notifications. Let us know :) P.S. We just released a new feature where Upsells can be single click checkout :) Gabriel, Customer Success Obsessed
April 4, 2022
The team at Rush have been extremely helpful. Adding the app and setting up the tracking page was a snap, but then the Rush team helped me add some upsell/crosell banners to my checkout page, and helped me draft email flows so my customers get tracking updates via email. I could not recommend Rush enough.
Hi Mushy Beds You’ve left a smile on the faces of our whole team with your kind words. Thank you so much for sharing this with us. We’re grateful that we had the opportunity to help you with the setup of the Mushy Bed's branded tracking page and the shipping email for Klaviyo! Gabriel, Customer Success Lead
April 1, 2022
It's a MUST app for your site! The customer support is awesome! It's definitely the best tracking app out there.
Hi YourWetBar Wow! Saying that we are a MUST app is awesome! Kinda like how Rush app, a MUST for your Ecom site sounds ;D. Thanks so much for giving us your take on how we are doing. We're glad that customers like you are having a great experience at Rush - Let us know if you need further help with a branded order status tracking page, or help with shipment notifications! Gabriel, Customer MUST Succeed Lead
March 29, 2022
We use this app in 3 stores in combination with Klaviyo and the options are endless. The customer support is superb, and if you invest some time in how it works you can really automate a big part of your communication!
Hi Luna&Lola, Thank you for the wonderful review and for taking the time to share your feedback with Rush. You said 3 stores, so let us know when you add the 4th, we will give you a nice starting present there. Our priority is customer service and we are happy that we met that mark! 😌 We are glad that Rush deep Klaviyo integration made communication with your clients easier! Should you need any other support, please do not hesitate to contact us on Live Chat. Thanks again for choosing Rush, again! Gabriel, Customer Success Lead
March 24, 2022
This app works so great, let alone the modern style of the tracking page is one of the kind. Despite that there are some slight bugs, it is still the best tracking app I have ever used.
Hi Cheerble We’re so grateful that you took the time to share your feedback with us. The Modern tracking page theme is unique indeed! Not to mention it is a mobile-optimized experience, as our product leads like to brag. Calling us the best tracking app! Gives us butterflies in the stomach. 🦋🦋🦋 P.S. Dev team has been squashing a lot of 🐛 🐜 🕷 🕸 🦗 🦟. lately, so I hope you do not experience any problems anymore! You need any other support, please do not hesitate to contact us on Live Chat or via well-known emails :) Gabriel, Customer Success Lead
March 11, 2022
Incredible app! I've never experienced this level of onboarding, customer service and support before.. Originally I chose Trackingmore, but this was pretty basic and cost me a lot of time. Rush is more expensive, but they have given me a personal Slack group for all my questions, made me banner creatives for upselling, and an entire branded Klaviyo e-mail flow for tracking updates. They reply within seconds (with actual solutions), 10/10 would recommend!
Hi Ritzy Company Reviews like yours make our day because it makes all the hard work worthwhile. I’m happy to hear that our team provided you with excellent service, created beautiful banners, and entire Klaviyo e-mail flow automation! Thank you for choosing us as a better alternative to Trackingmore! Much more coming in the Summer, stay tuned! Should you need any other support, please do not hesitate to contact us on Live Chat. Gabriel, Customer Success Lead
March 8, 2022
With Rush now on both of our Shopify stores, it has been one of our best updates of the last year. There is revenue coming from the email flows and our setup is currently very basic. Support from the team during setup has been excellent, helping solve any little issues that presented along the way. We would definitely recommend it to help improve customer experience and order status transparency.
Hi Kester Black New Zealand Thank you for your kind words! We’re grateful for your feedback. I'm happy to hear that Rush is adding more revenue to the store! That's the idea! If you need help lifting the revenue via parcel tracking page or shipping notifications. Let us know :) P.S. We just released a new feature where Upsells can be single click checkout :) Gabriel, Customer Success Obsessed