Rush ‑ Order Tracking & EDD
Rush: Drive Repeat Sales with Order Tracking & Notifications
Rating
4.0
feedback
316
chart
#189
All reviews
Rating Breakdown
Review RSS Feed
Nov. 1, 2021
Amazing app and amazing service! 10x better than AfterShip which is what we had tried before this. Def recommend to any store for an amazing post-purchase experience.
Hey, Uproot Clean We are incredibly grateful that you took the time out to leave us such a great review. I directly shared it with the team!!! It’s lovely to hear your kind words of appreciation for our hard-working staff! We really appreciate you being a customer and helping to share the word about Rush as a better alternative to Aftership! Gabriel, Customer Success Obsessed
Oct. 28, 2021
An amazing app that your customers will love. Sure, the tracking page is a great feature but for us, that is not the best part of the app. It will give you so much great data and possibilities to create amazing custom flows that will help you increase LTV!
Hey, Elite Supps! Thank you so much for the great rating and for taking the time to post a review. ❤️ We are pleased to see that you are happy with the branded tracking page and the powerful flows! 🥳 Should you need any other support, please do not hesitate to contact us on Live Chat or via well-known emails :) Gabriel, Customer Success Lead
Oct. 28, 2021
The Rush app is great and most importantly, the support team is phenomenal. Their staff has truly gone above and beyond in helping set up email flows, tracking pages and accommodated lots of customization requests from my end. Could not have asked for more!
Hey, The Lazy Gardener You’ve left a smile on the faces of our whole team with your kind words. Thank you so much for sharing this with us. We’re grateful that we had the opportunity to help you with the setup of The Lazy Gardener's branded tracking page and the shipping emails for Klaviyo! :) Gabriel, Customer Success Lead
Oct. 27, 2021
Really love this app, it is the best shipping/tracking app I have ever used and the features are 10x better and more advanced than my previous one. The customer service team is also amazing and will help with anything you need in a timely manner.
Hey SofaGuards! Thanks so much for sharing your review about the Rush being the best shipping/tracking app! :) We are always here if you need more help on parcel tracking or order status updates. We’re glad to hear that our team’s actions lead to one more happy customer! Gabriel, Customer Success Lead
Oct. 24, 2021
A must-have app for every Shopify store!!! Return every customer to your tracking page and upsell them and answer every question they have with a built-in F.A.Q page.
Hey, InnovaSector™ Wow! Saying that we are a MUST app is awesome! Thanks so much for giving us your take on how we are doing. We're glad that customers like you are having a great experience at Rush - Let us know if you need further help with a branded order status tracking page, or help with shipment notifications! :) Gabriel, Customer MUST Succeed Lead
Oct. 11, 2021
The team at Rush App went above and beyond the call of duty. When asked for a workflow to tie into my email system Klaviyo, they responded and acted on it. Not only did they meet my expectations, but exceeded it when configuring a very important business function- notify us when an order is damaged or lost during shipping, so we can get ahead of customer service.
Hey Pure Chem Co! Reviews like yours make our day because it makes all the hard work worthwhile. ❤️ 🥳 Always glad to assist and create powerful Klaivyo shipping notifications! 🤝 If you need help lifting the revenue via the parcel tracking page. Let me know! :) P.S. We just released a new feature where Upsells can be single click checkout :) Gabriel, Customer Success Obsessed 😆
June 28, 2022
Glad to have it! Easy to set up, works great with other apps and the sleek style is an added bonus. Their customer support staff is awesome and helps us out whenever we encounter an issue or have a general question. Also, saves us a lot of trouble from the customer side of the tracking progress. All in all, will use for future stores and for anybody wondering, make sure to grab it :)
Hey, Bandoo fulfillment Thank you so much for your positive feedback! Your comments have been shared with our entire team at Rush! When we hear from happy customers like you, we spread positivity around! We are glad that we provided better delivery tracking for your clients and reduced the chargebacks! If you need help lifting the revenue via parcel tracking page or shipping notifications. Let us know :) P.S. We just released a new feature where Upsells can be single click checkout :) Gabriel, Customer Success Obsessed
Oct. 6, 2021
Best tracking app available. With all the integrations and customizations you could need. The support team is also super helpful
Hi Heelsium! We’re so grateful that you took the time to share your feedback with us! Calling us the best tracking app gives us butterflies in the stomach. 🦋🦋🦋! If you need help lifting the revenue via parcel tracking page or shipping notifications. Let us know :) P.S. We just released a new feature where Upsells can be single click checkout :) Gabriel, Customer Success Obsessed
Sept. 28, 2021
Awesome app! The support is lightning fast and their team is super helpful. A serious ecom brand will have Rush installed.
Hey, Indignation Thank you so much for your positive feedback! Your comments have been shared with our entire team at Rush! When we hear from happy customers like you, we spread positivity around! If you need help lifting the revenue via parcel tracking page or shipping notifications. Let us know :) Gabriel, Customer Success Lead
Sept. 22, 2021
The app has a lot of potential especially with the branded tracking page and integration with Klaviyo. We faced a number of tracking issues in the beginning and reached out to support to see if they could be resolved. Support was very responsive in resolving this promptly.
Hey, Zoomlite! Thank you for your kind words! We’re grateful for your feedback.❤️ Our deep integration with Klaviyo is one of a kind! 👍 Glad that our team assisted you in no time! 🤝 If you need help lifting the revenue via parcel tracking page or shipping notifications. Let us know :) P.S. We just released a new feature where Upsells can be single click checkout :) 🥳 Gabriel, Customer Success Obsessed 😆
May 30, 2022
Fantastic support - they go above and beyond. I am waiting on full use of the app. If it is as good as their service. I will change to 5 stars.
Hi Wuffes 🐕 First of all, thank you so much for sharing your feedback with us! We hope for the last 6 months you had a good time with the app :) I hope we met your expectations and can do another revisit of the review? Should you need any other support, please do not hesitate to contact us on Live Chat or via well-known emails :) Gabriel, Customer Success Lead
Sept. 9, 2021
This app is the best app when it comes to shipment tracking. Where other apps are bulky and take more space this APP is versatile, simple, and absolutely powerful. But the most fascinating aspect of this app is the stellar customer service. To the point and ready to always help you to the best of their abilities. You really could not ask nor can you get an app like this anywhere. Kudos, guys for being the very best!
Hey GYMZAH! Thank you so much for your positive feedback! Your comments have been shared with our entire team at Rush! ❤️ We are super proud to hear that you find us a better alternative than the other shipping tracking apps 🥳 Should you need any other support, please do not hesitate to contact us on Live Chat or via well-known emails :) Gabriel, Customer Success Lead
Sept. 6, 2021
Setting up the app was a breeze! We had some trouble in the beginning but the support team were superb and help get our issues sorted out asap!
Hey Planet Hockey! Thanks so much for sharing your review about the Rush easy setup! here if you need more help on parcel tracking or order status updates. We’re glad to hear that our team’s actions lead to one more happy customer! Gabriel, Customer Success Lead
Sept. 1, 2021
Seamless Integration to your store, less hassle on shipment questions from your customers so that you are able to focus on the right thing that boosts your sales! Customer service response time was quick and get you sorted out on all requests.
Hi Wing Heong BBQ Meat! Thank you for your kind words! We’re grateful for your feedback. It’s lovely to hear your kind words of appreciation for our hard-working staff! Should you need any other support, please do not hesitate to contact us on Live Chat! P.S. We just released a new feature where Upsells can be single click checkout :) Gabriel, Customer Success Lead!
Aug. 30, 2021
We've been using the Rush app for a couple of months now after making the switch from another order tracking app. The team was incredibly helpful with getting set up for us and continues to monitor our store to ensure we are taking advantage of the new features. Highly recommend it for any Shopify store owner looking to provide branded order tracking for customers and increase repeat purchases.
Hey, LYFE Fuel! Thank you so much for the great rating and for taking the time to post a review. We are pleased to see that you are happy with the branded tracking page and find us as a better alternative to the other tracking apps! Should you need any other support, please do not hesitate to contact us on Live Chat or via well-known emails :) Gabriel, Customer Success Lead
Aug. 24, 2021
The RUSH team is super helpful and responsive to all of our request and queries! We have installed an order tracking widget on our stores and it has helped us to reduce the amount of emails sent to our CS asking about the whereabouts of their parcels. Overall, super good experience will recommend!
Aug. 23, 2021
They still have some things to improve, but you know what's good? They improve fast. :) I like their team, very friendly and always ready to help. Lots of custom things you can do yourself, so that's one of their advantages. keep going!
Hey, TheJellyBee! We’re so grateful that you took the time to share your feedback with us! Our whole team is constantly working on improving the Rush app for tracking and adding more customizations! If you need help lifting the revenue via parcel tracking page or shipping notifications. Let us know :) P.S. We just released a new feature where Upsells can be single click checkout :) Gabriel, Customer Success Obsessed
Aug. 20, 2021
The support I received was absolutely amazing. It's easily the best tracking app I've used, and the fact it has made me money it pays for itself in the first week. Truly incredible app with a truly incredible team behind it.
Hi, Print Your Places! Nice to see you profitable and earning with Rush 💰💰💰! Our priority is customer service and we are happy that we met that mark! 😌 Calling us the best tracking app is giving us butterflies in the stomach. 🦋🦋🦋 Should you need any other support, please do not hesitate to contact us on Live Chat or via well-known emails :) Gabriel, Customer Success Lead
Aug. 18, 2021
We've switched from Aftership over to Rush and we've had nothing but success - our tracking pages are better looking than ever, customers are happy with the detailed updates and the product roadmap is exciting!
Hey, Beautylux! We are incredibly grateful that you took the time out to leave us such a great review. I directly shared it with the team!!! It’s lovely to hear your kind words of appreciation for our hard-working staff! We really appreciate you being a customer and helping to share the word about Rush as a better substitute for tracking than Aftership! If you need help lifting the revenue via parcel tracking page or shipping notifications. Let us know :) P.S. We just released a new feature where Upsells can be single click checkout :) Gabriel, Customer Success Obsessed
Aug. 17, 2021
The app is amazing. It solves such a huge problem. It helps customers to be informed of what is happening with their orders during the whole shipment. Which helps to reduce disputes and chargebacks. We all know this is a huge problem for all merchants.
Hey, CrucialCarComfort! Thank you for your kind words! We’re grateful for your feedback. I'm happy to hear that Rush helps you reduce the disputes received and made your client's order tracking easier! :) If you need help lifting the revenue via parcel tracking page or shipping notifications. Let us know :) Gabriel, Customer Success Obsessed