All reviews

Rating Breakdown

  • 5
    92% (291 ratings)
  • 4
    1% (2 ratings)
  • 3
    1% (2 ratings)
  • 2
    0% (0 ratings)
  • 1
    7% (21 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

Sept. 16, 2022

Great app! and awesome customer service. Love it! defiantly I am going to use it for my all stores.

Using app

About 2 months

Total reviews

1

Average rating

5.0

Developer Reply

Hey MitchMart We are grateful for your feedback. ❤️ Let us know when you add it to the next store, we will give you a nice starting present there! 🎁 P.S. We just released a new drag'n'drop tracking page builder! Gabriel, Santa Claus for repeat customers 🎅

5 / 5 Share

Sept. 14, 2022

The Rush team is on their A game over there. The on-boarding process was seamless. To optimize the app even further than it already is, they offered to setup and integrate special flows within our Klaviyo platform (game changer). The app has so MANY great features that are needed, with such an awesome team behind it (Gabriel & Ken you guys rock!). HIGHLY recommend you get this app.

Using app

17 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 13, 2022

customer service was great, they help me set up the app and looked for more options. I would recommend everyone to use the app

Using app

2 months

Total reviews

1

Average rating

5.0

Developer Reply

Hey BeSelfre! Thank you for your feedback! ❤️ We're glad that you had a great customer service experience in just a short period of time. Your recommendation is highly appreciated! 😊 If you need help lifting the revenue via parcel tracking page or shipping notifications. Let us know 👍 Gabriel, Customer Success Obsessed

5 / 5 Share

Sept. 6, 2022

I’M NOT A COMMENT BOT You’ll only find benefits in integrating this app into your store, they have the best customer support I’ve seen. I was having a lot of issues trying to set everything the best way and Cherry and Gabriel were beside me ALL THE TIME! We solved all the problems by a phone call I arranged -they give you this option in case you’re having some issues as I did- and they helped me with excellence. They have ambitions and it seems they’re trying their best to give customers a great experience edit: these guys are damn fast to answer a question it's quite unbelievable =)

Using app

2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 2, 2022

This is the best team, the amount of effort these guys put in is more than amazing. Special thanks to KenMichael.

Using app

About 2 years

Total reviews

2

Average rating

5.0

Developer Reply

Hey Marlo Roller! KenMichael is indeed a professional! I couldn't be more proud of how everyone is doing a very good job when it comes to serving our valued clients! Should you need any other support, please do not hesitate to contact us on Live Chat. Thanks again for choosing Rush! Gabriel, Customer Success Lead

5 / 5 Share

Aug. 31, 2022

Having a custom order tracking page is crucial as this helps to build trust with your customers, allows you to upsell your customers on the tracking page & also saves you a huge amount of time dealing with customer enquiries. Awesome!

Using app

4 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 29, 2022

From the start their team is very responsive, and more than willing to help with anything they can. We had an issue on our end that was totally not related to them — they reached out to inquire if we were able to resolve it. We're in the final phase of getting the store/app launched, but the on-boarding process has been nothing short of SUPERB! On top of that they offered to setup and integrate special flows within in our Klaviyo platform to optimize the app even further (game changer). And, offered to customize our tracking page. The app has so MANY great features that are needed, with an amazing team behind it! . Also, check out who is backing the app... you won't be disappointed. Rush is on point — HIGHLY recommend it!

Store

Sunrae

Using app

1 day

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 29, 2022

I like the idea and how Rush team building it. It works very good for us, email open rate is above 50%.

Store

Vitaliv

Using app

5 months

Total reviews

3

Average rating

5.0

Developer Reply

Hey Vitaliv! We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone!❤️ We are actually releasing our new drag/n/drop tracking page builder next week! I am sure that you will love all the customisations that offers and make it a 5-stars experience for you! 😊 Should you need any other support, please do not hesitate to contact us on Live Chat.😊 Gabriel, Customer Success Lead

5 / 5 Share

Aug. 24, 2022

The support is great and they help me with all my questions. They even designed my Klaviyo flows, and build a custom tracking page for me. Next to that, the tracking is just very good and you have very detailed information on your shipments. Will not use any other app again.

Using app

5 months

Total reviews

1

Average rating

5.0

Developer Reply

Hi Valice! You’ve left a smile on the faces of our whole team with your kind words. ❤️ Thank you so much for sharing this with us. We’re grateful that we had the opportunity to help you with the setup of the Valice Stockholm's branded tracking page and the shipping email for Klaviyo! Gabriel, Customer Success Lead

5 / 5 Share

Aug. 24, 2022

This app is very good, it has tons of handy features and the support is excellent - they bend over backwards to help. I really like the ability to customize the shipment origin and the customizable feature-rich tracking page. I highly recommend Rush.

Store

Folklor

Using app

Over 1 year

Total reviews

9

Average rating

5.0

Developer Reply

Hi Folklor! Thank you so much for your positive feedback! ❤️ Your comments have been shared with our entire team at Rush! When we hear from happy customers like you, we spread positivity around! 🥳 If you need help lifting the revenue via parcel tracking page or shipping notifications. Let us know :) Gabriel, Customer Success Obsessed

5 / 5 Share

Aug. 23, 2022

This app works well. The customer service representative, KenMichael, was very responsive and helpful. He helped to resolve our issue immediately and was communicative throughout the process. For a free plan, this app packs a lot of functions. It is very useful for a consistent brand image. The pricing plans also seem very reasonable, as it takes into account the growth of your store. Awesome!

Using app

Almost 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 23, 2022

The application is a chef's kiss. Each store must have. Also, the way they help us fix everything and revise anything we want means a lot. They would listen to your liking and do it. The team helped us with implementing the app on our store. Thank you again!

Using app

Over 1 year

Total reviews

12

Average rating

5.0

5 / 5 Share

Aug. 22, 2022

I wanted to do the 90 day promotion and Cherry was helping me with the promo code but I also needed help with my shipping and she helped me with that as well, so in the end I got my problem figured out and I also got a 90 day free trial! Thanks Cherry!

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 19, 2022

Best Order Tracking app !! Just Loved it! Highly Recommended! I encountered an minor issue , rush team developers solved it within minutes! superb service!

Using app

About 1 month

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 16, 2022

This app does exactly what I needed. To show my customers their order tracking information, but on our website. The tracking page design looks very nice. Also the support from customer service is really good. We received help within minutes and were able to change the settings so that te page looked exactly like we wanted.

Using app

17 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 16, 2022

We moved all our 9 stores from Aftership, and before that 17track to Rush! The tracking app is a great addition to the store! We made an extra $ from the upsell we have added on the tracking page and Klaviyo flows! Really easy to integrate with Klaviyo and their team built custom shipping flows for us. The information they provide with the advanced report is incredible. We only wish we had found it faster.

Store

BURGA

Using app

Over 1 year

Total reviews

6

Average rating

3.7

5 / 5 Share

Aug. 15, 2022

Love the personal touch this app brings! Been using Parcel Panel and recently switched to Rush and Gabriel helped me go through the transition seamlessly. Thank you for this!!

Using app

7 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 11, 2022

Gabe is such a sweetheart! helped me set up my page! thank you so much! excited to see how the app works out for me!

Using app

About 1 year

Total reviews

4

Average rating

5.0

Developer Reply

Hey GSTSCULT! Thank you for being so kind! ❤️ We’re grateful for your feedback. 😊 If you need help lifting the revenue via parcel tracking page or shipping notifications. Let us know 👍 Gabriel, Customer Success Obsessed

5 / 5 Share

Aug. 10, 2022

Customer service has been very helpful. Initial setup has been quite straight forward and they helped to set up integration with third party email services.

Using app

11 months

Total reviews

4

Average rating

5.0

Developer Reply

Hi e-rigging! Thank you so much for the great rating and for taking the time to post a review. ❤️ We are pleased to see that you are happy with our customer support and the shipping emails we set you up 😊 Should you need any other support, please do not hesitate to contact us on Live Chat or via well-known emails 👍 Gabriel, Customer Success Lead

5 / 5 Share

Aug. 9, 2022

Amazing. Everyone was really helpful. They were really accommodating and made sure I really understood how to use the platform, and I really appreciate that!

Using app

About 1 year

Total reviews

2

Average rating

5.0

Developer Reply

Hey Par Divus! Thanks so much for sharing your review about our amazing support! ❤️ We are always here if you need more help on parcel tracking or order status updates. We’re glad to hear that our team’s actions lead to one more happy customer! 🥳 Gabriel, Kung Fu-Master & Customer Success Lead