Sneakgallery.com review for RyderShip

Nov. 8, 2018

If you have a lot of extra time on your hands to constantly fuss and argue with your fulfillment center CHOOSE WHIPLASH. If you like cancelling orders because your fulfillment center doesn't unbox your stock and process it for a week at a time CHOOSE WHIPLASH. If you like dealing with attitudes from rude customer service CHOOSE WHIPLASH. If you like paying extra because your fulfillment center decides they want you to pay for their credit card processing fees CHOOSE WHIPLASH. If you want to run a successful business DO NOT, I REPEAT...DO NOT CHOOSE WHIPLASH. Move forward at your own risk. Imagine spending the first 2 hours of your work day fighting with the warehouse when you could be trying to focus on marketing or planning new products. We've been a customer of theirs for 3 years and we've literally watched the service go down the drain. If you sign up prepare to hear a lot of excuses. Update: Literally 30 minutes after leaving the above review, my service with Whiplash was abruptly terminated. It turns out that not only do they not ship orders out on time but they also can not take criticism from a customer. This company is a complete joke. It needs new customer service and new management. Update #2: So after terminating our service because we left a negative review Whiplash has now told us that we can not discard any goods and we must pay pick/pack fees and shipping fees to ship every item that we had in stock back to us. Also, Whiplash deleted our online account with them so all of our data on which customers returned items, requested returns, return date, etc. is basically gone or we're not allowed to see it. Imagine getting into a disagreement with your younger sibling as a kid and expecting them to be reasonable. Yep, that's how it is working with this company. Childish, petty, and vindictive.