MARK RICHARD review for Ryviu: Product Reviews App

Hi Mark, We're truly sorry to hear about your experience, and we appreciate you bringing this to our attention. Allow me to clarify the situation: Your subscription was indeed canceled on April 19th. However, as your billing cycle started on April 13th, the bill for that cycle was generated at that time. Since our system operates on pre-paid billing, your account remains on the paid plan until the end of the cycle on May 13th. By the way, we have already processed a full refund for your account. We understand how frustrating this could be, and we're continuously working to make subscription management more transparent and user-friendly. However, if you would like, please let us know so we can update your plan to Free immediately and process a refund for you. Best regards, The Ryviu Team.