Ryviu: Product Reviews & QA
Collect product reviews and Q&A to boost sales & SEO
Rating
4.7
feedback
1,501
chart
#635
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
-
Less than a day
4%
-
Less than a month
14%
-
Less than a year
62%
-
More than a year
19%
Reviews Summary
The reviews for this Shopify app are overwhelmingly positive, with users praising the excellent customer service and quick response times. Many users highlighted the helpfulness and patience of the support team members, such as Dan, Selina, Yen, and Chloe. The app itself was described as easy to use and offering great value for the price. Users appreciated features like the Amazon review import and the masonry style review widget. However, there were a few negative reviews mentioning bugs and issues with compatibility, as well as limitations in the free plan and language barriers for non-English speakers.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Jan. 13, 2025
I have been using this app for a long time now - everything is great! Recently updated the Shopify theme and needed support to solve a small problem with the page display. Chloe from support completely helped to solve this issue and I was absolutely satisfied with the support. Thank you!
Jan. 13, 2025
Used this app for over a year. Worked great initially. The email automation to send review requests now breaks all the time and you won't notice until you wonder why you aren't getting any new reviews and go check to see hundreds of scheduled emails that never send. Support is not helpful in the slightest with the issue. Looking for a new review app do not waste your time.
Hi there, Thank you for sharing your feedback. We're sorry to hear about your experience and genuinely appreciate your input. To clarify, our email automation system will send review requests for orders where the customer's email is verified through Shopify. However, to ensure compliance and avoid potential issues, we do not send review request emails for orders where the email is not verified. We understand how important it is to keep your review requests consistent, and we're here to help troubleshoot any specific cases where emails might not be sent as expected. Best regards, The Ryviu Team.
Jan. 6, 2025
This is nice app with perfect support
Store
My Store
Using app
About 1 month
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