Ryviu: Product Reviews App
Collect product reviews, showing with photos, videos and Q&A
Rating
4.8
feedback
435
chart
#318
All reviews
Review RSS Feed
May 27, 2025
Hi there, I'm Dan from Ryviu Support Team. We truly value all feedback—positive or otherwise—as it helps us improve and serve our users better. Please let me know more about what went wrong or what features fell short. Our team is here to address any issues you encountered and ensure the app works seamlessly for your needs. Please contact us directly in live chat or send a message via email to [email protected] so we can help you. Best regards, Dan from Ryviu
May 17, 2025
Termination of Service – Switching to Judge.me Dear Ryviu Team, We would like to inform you that we have decided to discontinue using the Ryviu app for our product reviews and review feeds. Unfortunately, our experience with your support has been disappointing, and we’ve faced multiple issues without timely or effective resolution. Additionally, we find your XML file plan to be unreasonably priced, especially when compared to alternative platforms. Judge.me offers a far more affordable and user-friendly solution, which better aligns with our business needs and expectations. Thank you for your past service, but we are moving forward with Judge.me.
Hi Drogo, Hi, I’m Yen from the Ryviu team. Thank you for your feedback, and we’re sorry to hear about your experience. Please note that our team doesn’t work on weekends, which may delay support. We always strive to assist as quickly as possible during working hours. The XML feed is available on the Unlimited plan. We understand your concerns about pricing and truly appreciate your input. We’re sorry to see you go, but thank you again for trying Ryviu. If you ever return, we’d be happy to support you better. Best regards, Yen
April 27, 2025
Very horrible app, You feel helpless like you were robbed! You can not cancel the subscription on the app and I am still being charged!
Hi Mark, We're truly sorry to hear about your experience, and we appreciate you bringing this to our attention. Allow me to clarify the situation: Your subscription was indeed canceled on April 19th. However, as your billing cycle started on April 13th, the bill for that cycle was generated at that time. Since our system operates on pre-paid billing, your account remains on the paid plan until the end of the cycle on May 13th. By the way, we have already processed a full refund for your account. We understand how frustrating this could be, and we're continuously working to make subscription management more transparent and user-friendly. However, if you would like, please let us know so we can update your plan to Free immediately and process a refund for you. Best regards, The Ryviu Team.
Jan. 13, 2025
Used this app for over a year. Worked great initially. The email automation to send review requests now breaks all the time and you won't notice until you wonder why you aren't getting any new reviews and go check to see hundreds of scheduled emails that never send. Support is not helpful in the slightest with the issue. Looking for a new review app do not waste your time.
Hi there, Thank you for sharing your feedback. We're sorry to hear about your experience and genuinely appreciate your input. To clarify, our email automation system will send review requests for orders where the customer's email is verified through Shopify. However, to ensure compliance and avoid potential issues, we do not send review request emails for orders where the email is not verified. We understand how important it is to keep your review requests consistent, and we're here to help troubleshoot any specific cases where emails might not be sent as expected. Best regards, The Ryviu Team.
Dec. 17, 2024
Não está funcionando
Hi there, I'm Dan from Ryviu. Thank you for your reviews, and I am sorry for the experience you had. Could you get back to us and explain what issue you are getting so we can check and solve it? Best regards, Dan
Dec. 16, 2024
This app is riddled with bugs. Every time I reach out to customer service, their default response is "you're wrong," regardless of the issue.
Hi there, I'm Dan from Ryviu. Thank you for your review. Could you tell me where you got the message saying "you're wrong"? We have checked your log chat with our support team and cannot see that message. Best regards, Dan
June 28, 2024
很不好用，现在都放不了评论图，差评
你好， 我是来自Ryviu团队的Yen。很抱歉你在使用我们Ryviu应用上传图片时遇到了问题。 这个问题可能是由于浏览器缓存引起的。请你清除浏览器缓存后再试一次。 我已经通过我们的支持渠道向你发送了一封私人邮件。期待收到你的反馈，以便我能进一步帮助你。感谢你的耐心和理解。 此致， Yen
June 17, 2024
Stay away from Ryviu. In their plan and offerings, they have mentioned Google Rich snippets in the first plan which makes you believe that you can display your reviews and ratings on google shopping ads/SEO. However, after installation, reviews import, when I read their tutorial at the time of implementation, it says "This feature is available on Ryviu Unlimited plan only". Read this tutorial before you buy unlimited 19 USD/pm plan. https://docs.ryviu.com/en/articles/8060613-display-ryviu-product-reviews-on-your-google-shopping
Hi there, Yen from the Ryviu team here. As explained via Live Chat, the "Google Rich Snippets & SEO" feature refers to star ratings displayed in normal Google search results, not Google Shopping. I apologize for any confusion this may have caused. If you have any further questions or need assistance, please feel free to reach out. We're here to help! Best regards, Yen
May 23, 2024
There are several things I don't like about the app. One of them is that it doesn't allow you to import by ID; you have to do it through the product URL, which often changes. Additionally, you can't delete all the reviews with just a few clicks; you have to do it page by page. So if you are a website with many reviews, you will really waste a lot of time just deleting reviews. The person who attended to me was Chloe, who was really cold and unempathetic. From what I have seen of the app so far, I do NOT RECOMMEND IT.
May 8, 2024
This app needs a lot of work as does their customer support! It says they have 24/7 support--they don't at all. have to wait hours for a response. You also have to repeat the issue over and over andthey give a solution that doesn't work. They are not thorough in trouble shooting. I was trying to upload a csv of saved reviews and every word that had an apostrophe in it, had an error code displayed where the apostrophe should have been. They kept saying to do this and that to fix it and no solution worked. Also my reviews are not listed on the actual pages on my shop--just when you click on the product listing do you see the review. Obviously, they should automatically have it programmed to see it in both places.
March 7, 2024
The csv-import of my Shopify Product Rating app failed. The support answered only 3 days later – as a bot with an answer that didn't even begin to solve the problem. Deleted the app right away.
Hi there, My name's Yen from the Ryviu team. I'm truly sorry to hear your experience with Ryviu was not as you expected. As checking, the answer from our Bot could not solve your problem properly. However, our Support team reached you right after being available in our working time, and gave the instruction to you to import the CSV file. We did not get any problem when impoting the CSV file which you provided. Could you double check our answer in your mail box? We're looking forward to hearing your feedback soon, so we can assist you to import CSV files. Thank you for your patience and understanding. Best regards, Yen
Jan. 29, 2023
Total waste of money. Does no more than other free apps. Don't get ripped off like I just did. £9.99 to import Etsy reviews and it didn't even work
Hi Crystal Shoe Designs, I'm Yen from the Ryviu team and I'm sorry for the inconvenience you've had with Ryviu not importing reviews from Etsy. I have already reached out to you via email, and I hope to hear back from you soon so we can assist you to resolve that problem. Thank you for your understanding. Best regards, Yen
Nov. 23, 2021
Product Q&A doesn't work when inserted into template. Instructions reference a theme template that doesn't exist. Deleted app.
Hi there, My name's Yen from the Ryviu Team. Firstly, I am so sorry for the inconvenience you experienced with our app. Ryviu supports Paid plans to add the Q&A widget. Therefore, it does not work on your Free account. Please check the detail in our pricing section https://apps.shopify.com/ryviu. I hope you can give me a chance to assist you. I will be more than happy to help you to set up all things you need as same as we always do with other valuable customers. I'm looking forward to hearing from you. Thanks, Yen
Nov. 22, 2020
NO UNINSTALL FEATURE. Installer beware. I found other apps to be better... but that's not the core reason behind 1-Star, the core reason is this: Ryviu installs inself into your Shopify with no true uninstall option. Sure, you can delete it, but enjoy having their buttons and nonsense in your back-end product viewer FOREVER (like within your shopify interface). I messaged them asking for how to remove it; no response. Every other app Ive installed has easy uninstall options (where needed) or fast customer service. Update: it was a Ryviu chrome extension that came with the App (?) causing this on the shopify side of things. Interestingly, it was never active, but requesting access-- yet still causing this mischief. So to uninstall: You need to go into about 5 different pages (Theme pages, Product pages) search Ryviu, delete them. Then make sure that the extension (which I'm guessing installs on its own and then runs on its own without being approved) is then deleted too. Yuck. Better still, don't install this in the first place.
Hi there, Dan here from Ryviu. - You can simply uninstall our app by clicking Delete next to Ryviu - Product Reviews app from your Shopify store admin > Apps. Our app cannot remove codes that were added because when uninstalling, you removed the permission of Ryviu to connect with your store but they will not work and affect your store after uninstalling the app. - Ryviu icons you see on your Shopify Products come from Ryviu's chrome extension, you can delete this extension from your chrome then icons will be removed too. All the best, Ryviu Team
Sept. 2, 2020
Paid twice and app never processed my subscription. Unable to use, despite having paid. Frustrating.