Ryviu: Product Reviews & QA
Collect product reviews and Q&A to boost sales & SEO
Rating
4.8
feedback
1,481
chart
#493
All reviews
Rating Breakdown
Review RSS Feed
Nov. 19, 2024
I added this app since it says it's compatible with my store. This particular store is the $5 starter plan as it's only used for shipping a few products, my other store is for local pick up & delivery. This was just the most economical and user friendly way to set up my stores. Even though this app claims to be compatible with the starter plan, the widgets will not add. When I asked customer service I was informed that the review widget is not compatible with the starter plan and I need to upgrade. So I guess I'll look for a different app.
Hi there, I'm Dan from Ryviu team. Thank you for your feedback. We sincerely apologize for any inconvenience. While our app strives to be compatible with most Shopify themes, certain features, like the review widget, are on Shopify's Starter Plan due to its restrictions on customization or editing theme files, so our widgets could not be added. We truly value your input and will use it to improve our communication and compatibility details. If you have any other questions or need further assistance, we’re here to help. Thank you for giving us a try, and we wish you all the best with your stores! All the best, The Ryviu Team
June 28, 2024
很不好用，现在都放不了评论图，差评
你好， 我是来自Ryviu团队的Yen。很抱歉你在使用我们Ryviu应用上传图片时遇到了问题。 这个问题可能是由于浏览器缓存引起的。请你清除浏览器缓存后再试一次。 我已经通过我们的支持渠道向你发送了一封私人邮件。期待收到你的反馈，以便我能进一步帮助你。感谢你的耐心和理解。 此致， Yen
June 17, 2024
Stay away from Ryviu. In their plan and offerings, they have mentioned Google Rich snippets in the first plan which makes you believe that you can display your reviews and ratings on google shopping ads/SEO. However, after installation, reviews import, when I read their tutorial at the time of implementation, it says "This feature is available on Ryviu Unlimited plan only". Read this tutorial before you buy unlimited 19 USD/pm plan. https://docs.ryviu.com/en/articles/8060613-display-ryviu-product-reviews-on-your-google-shopping
Hi there, Yen from the Ryviu team here. As explained via Live Chat, the "Google Rich Snippets & SEO" feature refers to star ratings displayed in normal Google search results, not Google Shopping. I apologize for any confusion this may have caused. If you have any further questions or need assistance, please feel free to reach out. We're here to help! Best regards, Yen
June 14, 2024
How does this have 4.8 stars? All of those reviews have to fake as these people control reviews. This app is literally the worst app I have used in my life. One day it works half okay and the next day the buttons have disappeared so I can't add reviews to my products. It does not import all the reviews from Amazon and cant even handle a link from Aliexpress. Then when it decides to work half okay it sometimes double reviews without any explanation as to why then one has to remove them and reimport them. People pay for this. Why does this not work? It is affecting my business. I will look for other review apps. Waste of money and time. Do not waste your time with this. Ryviu will most likely remove this too.
Hi there, Yen from the Ryviu team here. I apologize for the issues you’ve encountered with our Ryviu app. I've sent you an email via our support line and would appreciate your feedback so we can address and resolve your problems. Thank you for your patience and understanding. All the best, Yen
May 23, 2024
There are several things I don't like about the app. One of them is that it doesn't allow you to import by ID; you have to do it through the product URL, which often changes. Additionally, you can't delete all the reviews with just a few clicks; you have to do it page by page. So if you are a website with many reviews, you will really waste a lot of time just deleting reviews. The person who attended to me was Chloe, who was really cold and unempathetic. From what I have seen of the app so far, I do NOT RECOMMEND IT.
May 8, 2024
This app needs a lot of work as does their customer support! It says they have 24/7 support--they don't at all. have to wait hours for a response. You also have to repeat the issue over and over andthey give a solution that doesn't work. They are not thorough in trouble shooting. I was trying to upload a csv of saved reviews and every word that had an apostrophe in it, had an error code displayed where the apostrophe should have been. They kept saying to do this and that to fix it and no solution worked. Also my reviews are not listed on the actual pages on my shop--just when you click on the product listing do you see the review. Obviously, they should automatically have it programmed to see it in both places.
April 4, 2024
Hard to setup i am not even able to import reviews for aliexpress
Hi TheRightWay, This is Yen from the Ryviu team. I'm truly sorry to hear about your experience with our Ryviu app. Upon reviewing our previous conversation with you, it seems that we haven't received your feedback after sending the instructions for importing reviews. We've sent you a private email and are eagerly awaiting your response. We're here to assist you and address any issues you may have encountered. Thank you for your patience in advance. Best regards, Yen
March 7, 2024
The csv-import of my Shopify Product Rating app failed. The support answered only 3 days later – as a bot with an answer that didn't even begin to solve the problem. Deleted the app right away.
Hi there, My name's Yen from the Ryviu team. I'm truly sorry to hear your experience with Ryviu was not as you expected. As checking, the answer from our Bot could not solve your problem properly. However, our Support team reached you right after being available in our working time, and gave the instruction to you to import the CSV file. We did not get any problem when impoting the CSV file which you provided. Could you double check our answer in your mail box? We're looking forward to hearing your feedback soon, so we can assist you to import CSV files. Thank you for your patience and understanding. Best regards, Yen
Jan. 1, 2024
Dommage que on ne peut pas modifier les commentaires importer
Salut, Je suis Dan de Ryviu. Merci d'avoir laissé un avis sur notre application. Modifier l'avis n'est plus disponible dans le tableau de bord Ryviu en raison de la politique de Shopify, mais vous pouvez télécharger les avis dans un fichier CSV, modifier les avis et les réimporter dans Ryviu. Cordialement, Dan
Dec. 22, 2023
The application does not work connected, technical support is not active, only bots work
Dec. 8, 2023
Store
Minha loja
Using app
2 months
Hi Minha loja, This is Yen from the Ryviu team. I apologize for any inconvenience you've experienced with our Ryviu app. Kindly share the details of your concerns or questions so that we can provide you with the necessary assistance. Please reach out to us through our Live Chat or email at [email protected]. Thank you in advance for your patience. Best regards, Yen
Sept. 19, 2023
Aplicativo horrível, não consigo de forma alguma fazer funcionar na minha loja, é extremamente difícil de configurá-lo, não recomendo a ninguém!
Olá, Meu nome é Yen, um membro da equipe de suporte da Ryviu. Peço sinceras desculpas pelos desafios que você enfrentou com nosso aplicativo. Poderia gentilmente considerar a instalação do aplicativo Ryviu em sua loja? Isso nos permitiria abordar e resolver prontamente quaisquer problemas que você possa estar enfrentando. Sua paciência é muito apreciada. Aguardo ansiosamente a conexão com você através do nosso Chat ao Vivo. Desejo a você um maravilhoso dia! Atenciosamente, Yen
Sept. 3, 2023
uma porcaria cheio de bugs
Hi Lovelylux, Eu sou o Yen, um membro da equipe da Ryviu, e estou realmente triste em saber sobre a sua experiência. Por favor, entre em contato com a nossa equipe de suporte via Chat ao Vivo. Isso nos permitirá entender melhor os detalhes do problema e fornecer a assistência necessária. Agradecemos muito a sua paciência durante este processo. Atenciosamente, Yen
July 20, 2023
Customer service is very slow; I have no idea if they will answer my question at all. Be aware that they don't allow you to import Amazon reviews with the free plan, which they tell you after you've already signed up (not nice).
Hi there, This is Yen from the Support team, and I sincerely apologize if you did not receive our response for any reason. Please be noted that the option to import reviews from Amazon is available for the Premium plan only. To help you explore this feature, we offer a 7-day trial for each paid plan. Feel free to review our pricing details, and if you have any questions, please don't hesitate to reach out. We will try our best to get response to you as soon as possible. Thank you for your understanding. Best regards, Yen
July 9, 2023
J'attend toujours une réponse pour mon problème. Je n'ai toujours pas eu de solution. Donc, appli viré de mon shop.
June 28, 2023
Se vcs me cobrarem por algo que nao usei vou na policia federal, FBI e portal do consumidor, me cobrarm views ue nao usei, e ja desistalei a muito tempo, quero ver na proximo se vao me cobrar.
Olá, Dan aqui da equipe Ryviu. Nosso aplicativo não tem avaliação gratuita, portanto, uma fatura é criada logo após você atualizar para um plano pago Ryviu em seu faturamento da Shopify e não pode ser removida após a desinstalação do aplicativo. É por isso que você foi cobrado, mas não se preocupe. Já emitimos um reembolso para você. Todos os melhores desejos, Dan
April 13, 2023
The application is no longer useful because you can't edit the comments you import. Knowing that most of the comments are in a foreign language and very poorly written, so you can't fix the mistakes or translate them. They rely on a Shopify article that prohibits using services for deceptive business practices. However, this in no way prohibits translation and correction of mistakes. So there is absolutely no justification for this removal. The proof is that other competing applications have not removed this option. And even if it's true that you can use them to completely change the comments as you like, it's not their fault. It would be like banning a business from selling knives on the grounds that customers can use them to kill people.
Hey Maison du Panda, I'm Yen from the Ryviu team. I can understand how do you feel, but unfortunately, we must follow the Shopify policy. I hope you understand and I'm sorry for any trouble this may have caused. If you need any more help, just let us know and we'll be happy to assist you. Thanks for your understanding! Best regards, Yen
April 6, 2023
Não estou conseguindo editar no produto. Suporte do RYVIU disse que Shopify remove o recurso de edição agora eu não posso editar os comentários "Devido às políticas da Shopify, a função "Editar revisão" não está mais disponível." Isso não é possível!! o que eu faço algo de errado??? Quero resolver o problema!
Hi there, My name's Yen from the Ryviu team. We regret to inform you about removing Edit reviews features. Our decision to do so is in strict adherence to Shopify policy, which is aimed at upholding the integrity of reviewers' feedback. Please refer the detail from this doc: https://docs.ryviu.com/en/articles/7051640-ryviu-s-updated-features-remove-filter-reviews-and-edit-reviews-options We understand that this may come as an inconvenience to you and we apologize for any inconvenience this may have caused. Should you have any queries or require further assistance, please do not hesitate to contact us. Thank you for your understanding. All the best, Yen
Feb. 26, 2023
Aplicativo simplesmente não funciona, as reviewrs sumiram e não consigo mais conetar a minha loja ao aplicativo, que meu deixou totalmente na mão
Hi Fire Offers, I'm Yen from the Ryviu team, and I'm sorry to hear that Ryviu does not work on your store. We value your feedback and want to address any concerns or issues you may have. I've personally reached out to you through our support channel and hope to hear from you soon so that I can assist you to display reviews. Thank you for your understanding and patience. All the best, Yen