SecondCell review for Saio: Sale ‑ All in one
June 20, 2023
App not working anymore! Need it ASAP! CAN'T ACCESS THE APP AND WE CAN'T CHANGE THE PRICES MANUALLY ON OUR WEBSITE! IT CHANGES BACK TO THE SALES PRICE BUT OUR SALE IS OVER! We can't do anything right now and we are forced to sell at prices we don't want to!! THEY DON'T ANSWER US !!
Hello there, We appreciate your review of our app. We are sorry for the inconvenience you've experienced with our app. Your feedback is invaluable to us, and we're committed to resolving the issues you've encountered. One of the steps we took to resolve your issues was to "unstuck the sale" on your store. This process doesn't usually happen, and we reset the sales by unsticking the stuck sale, which doesn't affect prices. We are actively working to improve this aspect of our service to minimize disruption during these critical moments. Regarding your comment about our response time, we apologize if you felt unheard. We do our utmost to provide timely assistance and ensure that you can continue running your business smoothly. Please know we're taking steps to improve our response process. We understand the frustration this may have caused and genuinely value your business. Thank you for giving us the opportunity to address this matter, and we look forward to restoring your confidence in our app. Best, PreviewX Customer Success team
Make sales easier by providing a variety of discount methods...