Sassy & Southern review for Saio: Sale ‑ All in one
May 30, 2023
TERRIBLE. So slow that it freezes up. Causes more trouble than anything. Has me in a HUGE MESS right now!!! Update on 5/30/23 App is still terrible. Customer service is non-existent. Program is froze on deactivating and I have tried to get someone to fix this for a week now. Its froze on all systems and nothing I can do on my end. Once this issue is fixed I will be deleting the app once and for all.
We sincerely apologize for the challenges you've faced with our app, and we deeply regret any inconvenience it may have caused you. Your feedback is of paramount importance to us, and we are committed to resolving the issues you've encountered. We understand that you've experienced significant slowness and a freeze-up of our app, resulting in substantial frustration. This is certainly not the experience we intend for our users, and we want to assure you that we're actively working to address these concerns. When sales become stuck on deactivating, our support team resets the sales on your store. This action typically resolves the issue and restores the functionality to its normal state. Additionally, we appreciate your patience in reaching out to us. We strive to respond to our users as quickly as possible, and we regret any delay you may have experienced in this regard. Your satisfaction is our top priority, and we're committed to making things right. If you have any further questions or require immediate assistance, please don't hesitate to reach out to us via email or chat. We're here to help you navigate through any challenges you may face. Thank you for giving us the opportunity to address this matter, and we hope to regain your confidence in our app. Best regards, Customer Support Team.
