Word on Fire review for Saio: Sale ‑ All in one
Aug. 31, 2021
I used this app for years, but recently it has been incorrectly affecting product prices...even for products that aren't set up in this app. On the afternoon/evening of the 24th the price for one of our products not set up this app was affected. ****203 was the last correct order at 3:16pm at $67 ****258 at 8:04 incorrect came through $144.85 I reached out to Shopify support and they confirmed from the logs that "At 7:46 PM UTC on the 24th, the "Sale - All in one" app was recorded adjusting this product's price from $67.00 to $144.85" Uninstalling the app now. This is very concerning
Word on Fire, We deeply apologize for the challenges you've recently experienced with our app, and we understand your concerns. Your feedback is invaluable to us, and we are committed to resolving the issues you've raised. We appreciate your years of trust in our app, and we regret any inconvenience the recent pricing discrepancies may have caused you. We understand how concerning it can be when product prices are affected incorrectly, especially for items that are not configured within our app. Upon receiving your message, we took immediate action to investigate the issue. It appears that the sales were indeed stuck on deactivating, which caused this pricing anomaly. We went ahead and reset the sales on your store, which typically restores the prices to their default state before the reset. Should you have any further questions or require additional assistance, please do not hesitate to reach out to us directly via email/chat. We are here to assist you every step of the way. Your satisfaction is of utmost importance to us, and we hope to regain your confidence in our app. Thank you for giving us the opportunity to address this matter. Best regards, Customer Support Team
