All reviews

Rating Breakdown

  • 5
    91% (121 ratings)
  • 4
    0% (0 ratings)
  • 3
    1% (1 ratings)
  • 2
    2% (3 ratings)
  • 1
    6% (8 ratings)

Reviews with Text

  • 98% (130)
Review RSS Feed Review RSS Feed

5 / 5 Share

July 18, 2024

The features are incredibly user-friendly and have significantly boosted our average order value. The upsell options are intuitive, and I love the customization features available to tailor offers to our specific needs. What truly sets this app apart, though, is the support team. They are responsive, knowledgeable, and went above and beyond to help me with a few advanced configurations. If you’re looking for a powerful upsell tool with excellent customer service, this is the app for you!

Using app

3 days

Total reviews

9

Average rating

4.6

5 / 5 Share

July 14, 2024

Store

Stily

Using app

7 days

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much for your kind words! In case you need anything about the app, have a question or suggestion, our team is available 24/7 via live chat.

5 / 5 Share

July 10, 2024

Amazing app amazing support

Store

Kimti

Using app

12 days

Total reviews

7

Average rating

5.0

Developer Reply

Thank you so much for your kind words! In case you need anything about the app, have a question or suggestion, our team is available 24/7 via live chat.

1 / 5 Share

July 9, 2024

La aplicación es mala. Después de un tiempo, apareció un cupón que no podía desinstalar y cuando entraba a la app decía que todo estaba "apagado". No hubo ayuda por parte de servicio a cliente, tuve que eliminar la app y no encuentro el descuento que se sigue aplicando.

Store

Foley's

Using app

4 months

Total reviews

4

Average rating

4.0

Developer Reply

Estimado Foley's, Lamentamos profundamente los inconvenientes que ha experimentado. Entendemos lo frustrante que puede ser cuando las cosas no funcionan como se espera, y nos disculpamos sinceramente por cualquier problema que esto haya causado. En el momento de su problema, nuestra aplicación estaba pasando por una actualización importante, lo que desafortunadamente llevó al problema con el cupón persistente y la inactividad temporal de nuestro sistema de soporte. Lamentamos mucho que nuestro equipo de soporte no haya podido asistirle rápidamente durante este período. Queremos asegurarle que nuestro sistema de soporte está ahora completamente operativo, y estamos aquí para ayudarle hasta que esté completamente satisfecho. La aplicación ha sido actualizada y ahora funciona perfectamente. Nos encantaría tener la oportunidad de ayudarle con cualquier problema restante y asegurar que todo funcione sin problemas para usted. Sus comentarios son invaluables para nosotros, y estamos comprometidos a mejorar nuestros servicios. Esperamos que considere actualizar su reseña una vez que se resuelvan sus problemas. Por favor, contáctenos directamente en [email protected], y daremos prioridad a su caso. Puede revisar su reseña utilizando este enlace: https://apps.shopify.com/sale-max-upsell-cross-sell#modal-show=WriteReviewModal Gracias por su comprensión y paciencia.. Saludos cordiales, Deep | Equipo de Soporte Gm Infotech Inc

1 / 5 Share

July 7, 2024

Not happy with this app.. for some reason there was automatically put an discount of 5% at our products.. we lost per sale €17!!!! We did not installed this, when you deleted this.. a day later it was created again. Be carefull when you use this app!

Using app

6 months

Total reviews

1

Average rating

1.0

Developer Reply

Dear The Creators Academy, We sincerely apologize for the trouble you experienced with the automatic 5% discount, leading to financial loss and frustration. We understand how crucial every aspect of your business is, and we regret any inconvenience caused. It seems there was a misunderstanding regarding our app's features. In early July, we introduced an update to enhance our app by integrating Shopify's discount function. Our new feature ensures that only the discounts you enable in our app appear in your discount section. The previous version allowed the creation of multiple discounts at runtime, which we aimed to simplify with this update. The automatic discount issue occurred because some of our widgets were enabled with default discount settings. We apologize for not making this clearer and for any confusion it caused. We deeply regret that this misunderstanding led to a negative experience for you. Our goal is to provide tools that enhance your store's performance and make your job easier, not harder. We are truly sorry for any stress or difficulty this has caused. We are committed to helping you resolve this issue and ensuring your satisfaction with our app. Please contact us directly at [email protected] so we can assist you promptly and make things right. Your feedback is incredibly valuable, and we hope you will give us the chance to improve your experience and consider updating your review once your issues are resolved. You can revise your review using this link: https://apps.shopify.com/sale-max-upsell-cross-sell#modal-show=WriteReviewModal Your support and understanding mean the world to us. We are here to assist you and ensure your success with our app. Thank you for your understanding and patience..

1 / 5 Share

July 3, 2024

Customer service is non-existent and they do not have a live chat. The app has bugs, which harms the checkout experience for potential customers! I emailed them and even provided video proof, they never got back to me

Using app

4 months

Total reviews

2

Average rating

3.0

Developer Reply

Dear Book Wardrobe, We sincerely apologize for the inconvenience you experienced with our app. We understand how crucial a smooth checkout experience is for your business, and we deeply regret any disruption caused. The issues you encountered were a result of a major update we were implementing in early July. Unfortunately, during this update, some bugs affected the app's performance and our support system was temporarily inactive. We understand how frustrating this must have been, especially when evidence was provided and no response was received. We want to assure you that these issues have been resolved. Our app is now working perfectly fine, and our support system is fully operational. As a valued long-time customer, your satisfaction is incredibly important to us, and we are committed to providing you with the best possible service. Please contact us directly at [email protected] so we can address any remaining concerns you may have and ensure everything is working smoothly for you. Your feedback is invaluable to us, and we would greatly appreciate it if you could consider revising your review. You can revise your review using this link: https://apps.shopify.com/sale-max-upsell-cross-sell#modal-show=WriteReviewModal Thank you for your understanding and patience. We are here to support you and ensure your continued success with our app. Best regards, Deep | Support Team Gm Infotech Inc

5 / 5 Share

June 4, 2024

the app I looked for for my store

Using app

1 day

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for your kind words! In case you need anything about the app, have a question or suggestion, our team is available 24/7 via live chat.

5 / 5 Share

June 1, 2024

This app has actually been instrumental to us getting more sales.

Using app

7 days

Total reviews

5

Average rating

4.8

Developer Reply

Thank you so much for your kind words! In case you need anything about the app, have a question or suggestion, our team is available 24/7 via live chat.

5 / 5 Share

May 20, 2024

Great! Fast response from the support team.

Using app

8 days

Total reviews

4

Average rating

5.0

5 / 5 Share

May 14, 2024

Great app that will help your sales maximize, our sales growed more then 25%

Using app

4 months

Total reviews

2

Average rating

5.0

1 / 5 Share

April 27, 2024

I'm going to leave a review since it's mandatory to get help! If you have a problem with the application, sophia asks you to leave a positive review and to send them the screen screnn before even finding a solution to the problem. I don't recommend this app or the customer service behind it.

Store

Ullivia

Using app

4 days

Total reviews

5

Average rating

4.2

1 / 5 Share

April 24, 2024

The app is faulty and no support. When setting a discount of 10%, it automatically reduces it by 20%.

Using app

2 days

Total reviews

3

Average rating

3.7

Developer Reply

Thank you for sharing your feedback. We deeply regret to hear about the issues you've faced and the frustration it has caused you. We sincerely apologize for the lack of response to your email and the difficulties you experienced with our app. Providing excellent customer service is our top priority, and it is clear that we fell short in your case. We are pleased to inform you that our support system has been fully activated, and we now offer live chat to ensure timely and efficient assistance. Our team is dedicated to resolving any issues you may encounter and improving your overall experience with our app. We genuinely value your input and have taken your feedback seriously. Our developers have been working diligently to address and fix any bugs to enhance the checkout experience for all users. We understand the importance of a smooth and reliable app for your business, and we are committed to making the necessary improvements. Please feel free to reach out to our support team via live chat or email, and we will promptly assist you with any concerns. We kindly request you to reconsider your review, as we strive to provide the best service possible and your satisfaction is important to us. Thank you for giving us the opportunity to address these matters and improve our services.. [email protected]

1 / 5 Share

April 6, 2024

Creates automatic discounts without the Shop owners approval

Store

Meemoza

Using app

About 20 hours

Total reviews

3

Average rating

3.3

Developer Reply

Thank you for sharing your feedback. We deeply regret to hear about the issues you've faced and the frustration it has caused you. We sincerely apologize for the lack of response to your email and the difficulties you experienced with our app. Providing excellent customer service is our top priority, and it is clear that we fell short in your case. We are pleased to inform you that our support system has been fully activated, and we now offer live chat to ensure timely and efficient assistance. Our team is dedicated to resolving any issues you may encounter and improving your overall experience with our app. We genuinely value your input and have taken your feedback seriously. Our developers have been working diligently to address and fix any bugs to enhance the checkout experience for all users. We understand the importance of a smooth and reliable app for your business, and we are committed to making the necessary improvements. Please feel free to reach out to our support team via live chat or email, and we will promptly assist you with any concerns. We kindly request you to reconsider your review, as we strive to provide the best service possible and your satisfaction is important to us. Thank you for giving us the opportunity to address these matters and improve our services.. [email protected]

5 / 5 Share

Nov. 11, 2024

This app does exactly what it describes, it is really a great help for my shop. The features that the app offers are widely sufficient for the functionalities I want to offer my customers. I am very happy with this app and would recommend it to everybody.

Using app

5 months

Total reviews

8

Average rating

4.8

Developer Reply

Thank you for sharing your feedback. We deeply regret to hear about the issues you've faced and the frustration it has caused you. We sincerely apologize for the lack of response to your email and the difficulties you experienced with our app. Providing excellent customer service is our top priority, and it is clear that we fell short in your case. We are pleased to inform you that our support system has been fully activated, and we now offer live chat to ensure timely and efficient assistance. Our team is dedicated to resolving any issues you may encounter and improving your overall experience with our app. We genuinely value your input and have taken your feedback seriously. Our developers have been working diligently to address and fix any bugs to enhance the checkout experience for all users. We understand the importance of a smooth and reliable app for your business, and we are committed to making the necessary improvements. Please feel free to reach out to our support team via live chat or email, and we will promptly assist you with any concerns. We kindly request you to reconsider your review, as we strive to provide the best service possible and your satisfaction is important to us. Thank you for giving us the opportunity to address these matters and improve our services.. [email protected]

5 / 5 Share

March 9, 2024

رائع

Using app

33 minutes

Total reviews

8

Average rating

5.0

5 / 5 Share

July 16, 2024

Not sure how anyone who has left a review has contacted anyone with this app but after 3 emails, scheduling a demo and sitting waiting for someone for 15 minutes, I am very disappointed that there is absolutely no one working for this app. I sent multiple chat messages and they always said we're not available, send an email. If you are the developer, please contact me. Update 7.16.24 - I have changed my review from 1 star to 5 stars as the developer has been in contact and has made some great changes. This slide cart is perfect and am very thankful for all of their assistance in a great app!

Using app

8 days

Total reviews

5

Average rating

3.4

Developer Reply

Thank you for sharing your feedback. We deeply regret to hear about the issues you've faced and the frustration it has caused you. We sincerely apologize for the lack of response to your email and the difficulties you experienced with our app. Providing excellent customer service is our top priority, and it is clear that we fell short in your case. We are pleased to inform you that our support system has been fully activated, and we now offer live chat to ensure timely and efficient assistance. Our team is dedicated to resolving any issues you may encounter and improving your overall experience with our app. We genuinely value your input and have taken your feedback seriously. Our developers have been working diligently to address and fix any bugs to enhance the checkout experience for all users. We understand the importance of a smooth and reliable app for your business, and we are committed to making the necessary improvements. Please feel free to reach out to our support team via live chat or email, and we will promptly assist you with any concerns. We kindly request you to reconsider your review, as we strive to provide the best service possible and your satisfaction is important to us. Thank you for giving us the opportunity to address these matters and improve our services. [email protected]

5 / 5 Share

Feb. 8, 2024

Customer service not responsive. I had to write a positive review before I got any help.

Using app

8 days

Total reviews

7

Average rating

5.0

Developer Reply

Sorry for any inconvenience on our side. As we discussed in the chat, we are already aware of your concerns. To solve this issue, we need access to your store for collaboration. You can contact us via email for further discussion at [email protected]. We are committed to providing good support for the app.

5 / 5 Share

Jan. 25, 2024

Great app. I can now add a timer to the cart drawer.

Using app

20 minutes

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 16, 2024

Really outstanding, lightning-fast support from Sophia and development team, who accepted to make some small tweaks to comply with our existing process. Very good price-quality ratio!

Using app

About 1 hour

Total reviews

9

Average rating

5.0

5 / 5 Share

Jan. 12, 2024

This is a really valuable app. This app offers all features that we are looking for. We looked at few other cart drawers and non of them offers all the feature this app offer. Support staff was able to answer my questions promptly. They even agreed to add some extra features requested by us!! Highly recommend.

Store

Onotone

Using app

2 days

Total reviews

11

Average rating

3.9