Salemate Thank you page Upsell
Salemate: Shopify app Post Purchase Upsell
Rating
4.4
feedback
9
chart
#1,417
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
22%
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Less than a day
33%
-
Less than a month
33%
-
Less than a year
0%
-
More than a year
0%
Reviews Summary
The reviews for this Shopify App are overwhelmingly positive, with users praising its ease of use, effectiveness in boosting sales, and excellent customer service. Many users appreciate the ability to customize post-purchase offers based on specific criteria and the seamless integration with the checkout and thank you pages. The customer service team, particularly Jocelyn and Thuyen, received high praise for their quick and helpful support. However, there is a negative review highlighting a lack of responsiveness from the customer service team, indicating a need for improvement in that area.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Jan. 30, 2025
It's been 24 hours and no one is responding to my inquiries and concerns. The app is not working. You guys should improve your customer service channel.
Sorry for not being able to provide you with the best service we have, as we are currently in the biggest holiday of the year in our country. However, we did message you when we received the information that you needed support, but we have not received a response from you. Let me confirm, is your email coachprova*****@gmail.com? We have sent another response to this email. We hope to discuss further the issue you are facing so that we can resolve it for you.
Jan. 17, 2025
We wanted a simple post purchase app and this one delivers even more!. We can now customize multiple post purchase offers based on customer criteria (cart totals, item bought, country, etc) and also include more offers or message options on the Thank you page. Jocelyn and the team at Salemate were always available to quickly help with any issues we had during implementation. They would also follow up to make sure everything was working perfectly. Highly recommended app, simple to set up, comprehensive features, and superb customer service.
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