Sales Reps Commission Manager
The reviews for this Shopify App are quite mixed. On the positive side, users appreciate the app's functionality in calculating commissions and tracking sales. The app is praised for its ease of use, reporting capabilities, and the ability to manage a large number of affiliate links and sales. Users also highlight the responsive customer service, with specific mentions of helpful and quick support from the team, especially from Yury. However, the most common negative theme in the reviews is the poor customer service experience. Many users complain about the lack of response from the support team, delayed replies to queries, and difficulties in getting assistance when facing issues or bugs. Some users also mention issues with reporting accuracy and occasional bugs in the app.
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I emailed support yesterday, and never have heard back from them. I finally figured out the issue on my own. Not really happy with the customer service. Stephen Ashcraft
We’re sorry to hear you weren’t happy with the support experience. We did reply to the iCloud email address you used to contact us with instructions to resolve the login issue. You then created a new account using your store email, which gave you admin access to the app and resolved the issue. We’re glad you were able to get back into your account, and we’re sorry if our response wasn't received or wasn't clear.
The app itself is great for calculating commission on paid orders. Looked all over for one that would calculate on subtotal and allow to mark from accounting when paid. However, there is no customer service. Initially there was, and now for weeks we cannot get a response. Wondering if they sold the app or if new ownership will provide because has the potential to be great!
Sorry about your experience—we recently had a technical issue that affected incoming support emails, which caused delays in our responses. This has now been resolved. Our in-app chat is handled by AI, and if something can’t be resolved there, it directs messages to our support email [email protected]. We also review chat transcripts, including missed conversations. We’ve been responding and also attempted to reach you, but it seems we may have missed each other. We’re actively supporting the app and are here to help—please feel free to reach out again so we can assist you properly.
I like how practical the app is and how it gets quicker to calculate commissions. The only issue with the app is that sometimes I delete a person from a Sales Representative and it appears again in the report. I hope it gets fixed soon.
Thank you for sharing your feedback. We're glad to hear that you find our app practical and it aids you in quicker commission calculations. However, we're sorry to learn about the issue you're encountering with deleted Sales Representatives reappearing in your reports. We've sent you an email to gather more information about this concern. Could you please check your inbox and provide us with more details, so that our technical team can investigate this matter further? We understand this might be inconvenient and appreciate your patience as we work to resolve this issue as soon as we hear back from you.
We love the app and the reporting. It is overall great with providing the information needed in the reporting. We may have a unique situation where we may have a large number of employees completing sales at the same time, but the app is easy to use and helps manage the large amount of affiliate links/sales. Customer service is pretty responsive and is willing to work on resolutions to issues.
Great to hear that you are enjoying the app and its reporting functionality. We are thrilled to hear that the app is meeting your needs and helping you manage a large amount of affiliate links and sales even when multiple employees are completing sales at the same time. While we strive to provide timely support to all our users, there may be times when we are unable to respond immediately due to high demand or unforeseen circumstances. However, we always do our best to address your queries and concerns as quickly as possible, and we appreciate your patience and understanding in such situations. Thank you for your feedback, and please do not hesitate to reach out to us if you have any further suggestions or issues to report.
EXTREMELY POOR customer service. non-existent. nobody ever gets back to you even on the live chat, definitely not on e-mail, my free period has expired, not knowing wether this app would actually be suitable, the lack of support is terrible, Shopify should take it off
We apologize for the inconvenience caused by the lack of support you experienced while using our app. We understand your frustration and would like to assure you that we take customer service very seriously. Upon reviewing our records, it appears that we may have missed your email and chat requests, which is unacceptable. We sincerely apologize for this oversight and any resulting confusion or frustration it may have caused. In an effort to make things right, we have extended your trial period and are committed to resolving any issues you may be having with our support team as quickly and efficiently as possible. We appreciate your patience and understanding as we work to rectify the situation. Thank you for bringing this to our attention, and we hope to have the opportunity to make things right and provide you with the excellent customer service you deserve.
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