Sales Reps Commission Manager
The reviews for this Shopify App are quite mixed. On the positive side, users appreciate the app's functionality in calculating commissions on paid orders and providing useful reporting. Many users find the app easy to use and helpful in managing sales teams and affiliate links. The customer service, when responsive, is praised for being quick and supportive, with specific mentions of Yury providing excellent assistance. However, the most common negative theme in the reviews is the poor customer service experience. Many users complain about the lack of response from the support team, both via email and live chat, leading to frustration and dissatisfaction. Some users also mention issues with the app's reporting accuracy and bugs that need fixing. Overall, the app seems to have great potential but is hindered by inconsistent customer service and technical issues.
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The app itself is great for calculating commission on paid orders. Looked all over for one that would calculate on subtotal and allow to mark from accounting when paid. However, there is no customer service. Initially there was, and now for weeks we cannot get a response. Wondering if they sold the app or if new ownership will provide because has the potential to be great!
I like how practical the app is and how it gets quicker to calculate commissions. The only issue with the app is that sometimes I delete a person from a Sales Representative and it appears again in the report. I hope it gets fixed soon.
Thank you for sharing your feedback. We're glad to hear that you find our app practical and it aids you in quicker commission calculations. However, we're sorry to learn about the issue you're encountering with deleted Sales Representatives reappearing in your reports. We've sent you an email to gather more information about this concern. Could you please check your inbox and provide us with more details, so that our technical team can investigate this matter further? We understand this might be inconvenient and appreciate your patience as we work to resolve this issue as soon as we hear back from you.
We love the app and the reporting. It is overall great with providing the information needed in the reporting. We may have a unique situation where we may have a large number of employees completing sales at the same time, but the app is easy to use and helps manage the large amount of affiliate links/sales. Customer service is pretty responsive and is willing to work on resolutions to issues.
Great to hear that you are enjoying the app and its reporting functionality. We are thrilled to hear that the app is meeting your needs and helping you manage a large amount of affiliate links and sales even when multiple employees are completing sales at the same time. While we strive to provide timely support to all our users, there may be times when we are unable to respond immediately due to high demand or unforeseen circumstances. However, we always do our best to address your queries and concerns as quickly as possible, and we appreciate your patience and understanding in such situations. Thank you for your feedback, and please do not hesitate to reach out to us if you have any further suggestions or issues to report.
EXTREMELY POOR customer service. non-existent. nobody ever gets back to you even on the live chat, definitely not on e-mail, my free period has expired, not knowing wether this app would actually be suitable, the lack of support is terrible, Shopify should take it off
We apologize for the inconvenience caused by the lack of support you experienced while using our app. We understand your frustration and would like to assure you that we take customer service very seriously. Upon reviewing our records, it appears that we may have missed your email and chat requests, which is unacceptable. We sincerely apologize for this oversight and any resulting confusion or frustration it may have caused. In an effort to make things right, we have extended your trial period and are committed to resolving any issues you may be having with our support team as quickly and efficiently as possible. We appreciate your patience and understanding as we work to rectify the situation. Thank you for bringing this to our attention, and we hope to have the opportunity to make things right and provide you with the excellent customer service you deserve.
This is a very good tool for helping us keep track of our sales commission. However it could use some improvements in the area of reporting, which is pretty important to my company. I'd also like to see the ability to setup commissions based on conditions per sales rep (such as 1st customer order, Joe gets $x but every order after he gets $y - or after a certain revenue threshhold, commission changes). But overall I'm happy with the app and it does help our business as we try to grow and incentivize our sales team
Thank you for your feedback on our sales commission tracking tool. We are glad to hear that it has been useful for your business. Regarding your feedback on reporting, we would love to hear more about the specific improvements you would like to see. Please let us know what kind of reporting features you need and we will do our best to incorporate them into our tool. As for your suggestion on setting up commissions based on conditions per sales rep, we think that's a great idea and we will definitely consider adding that feature in a future update. Thank you for taking the time to provide us with your valuable feedback. We appreciate your business and are committed to making our tool even better for our customers.
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