Burrows & Hare review for Sales Reps Commission Manager
March 27, 2023
EXTREMELY POOR customer service. non-existent. nobody ever gets back to you even on the live chat, definitely not on e-mail, my free period has expired, not knowing wether this app would actually be suitable, the lack of support is terrible, Shopify should take it off
We apologize for the inconvenience caused by the lack of support you experienced while using our app. We understand your frustration and would like to assure you that we take customer service very seriously. Upon reviewing our records, it appears that we may have missed your email and chat requests, which is unacceptable. We sincerely apologize for this oversight and any resulting confusion or frustration it may have caused. In an effort to make things right, we have extended your trial period and are committed to resolving any issues you may be having with our support team as quickly and efficiently as possible. We appreciate your patience and understanding as we work to rectify the situation. Thank you for bringing this to our attention, and we hope to have the opportunity to make things right and provide you with the excellent customer service you deserve.
