themoderngents.store review for Sales Shield: Store Protection

Hi, We are deeply sorry for any confusion or inconvenience caused. We would like to clarify that Sales Shield support is separate from Shopify support, and we are here to assist you directly with any issues related to our app. We have no record of a support request from your store on our support channels, which include our email at help@salesshield.app and the chat within the app. To ensure that any issues are resolved quickly and efficiently, please contact us directly through these channels. Regarding the billing, as you used the app beyond the free 3-day trial period, from January 21 to January 31, the charge was automatically processed by Shopify in your next billing cycle, which was on February 22. This is in accordance with Shopify’s billing policies, which handle all charges related to apps installed on their platform. We understand this can be confusing, and we are sending you a detailed email with all the information about the usage and billing, and how we can help you resolve this issue. We are committed to ensuring your satisfaction and would love the opportunity to discuss this further with you. Thank you for your feedback, and we look forward to your contact so we can resolve any outstanding issues.