Sam Shipping Protection Suite
The reviews for this Shopify App are overwhelmingly positive, highlighting the ease of use, excellent customer service, and seamless integration. Users appreciate the quick response times from the support team and the helpful assistance provided. The app is praised for its functionality, customization options, and the added peace of mind it offers to customers during checkout. However, there is one negative review that mentions bugs, delays in support responses, and issues with features like transport insurance calculation and VAT calculation. Despite this, the majority of reviews emphasize the app's effectiveness, user-friendly interface, and the dedication of the support team.
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HORRIBLE. Absolutely GARBAGE. This app, by default, creates a new product for EVERY SINGLE purchase of shipping insurance. We didn't even realize this at first because its the default setting and now my book keeping has HUNDREDS of fake inventory items. What kind of morons set this up instead of using a dynamic pricing for a single insurance product? My books are absolutely wrecked because of this.
We’re truly sorry for the frustration this caused. We’ve taken your feedback seriously, and the issue has now been improved in the latest version. Thank you for giving Sam a try — we really appreciate it and your feedback. If you’re open to it, feel free to reinstall Sam, and I’ll personally make sure you get the best support possible. 🙏 Wilson from ShopWil
Wilson was an amazing help we were on chat for a long time. It started at the nighttime and I woke up in the morning and I was still on chat with the same person and resolved my problem as quick as possible. Service was really good.
Hi Yarnlab, Thank you so much for the awesome review! 🎉 We are incredibly happy to hear that you had a great experience with our team and service. Your support means everything to us! If you ever need anything else, just drop us a line—we've always got your back. Cheers, The ShopWil Team
Their customer support is incredibly fast at resolving my issue. Thank you Wilson!
Thanks bro for sticking with us! Really appreciate it 🙌
Great app
Hi my friend, Thanks so much for your kind words! 🎉 We’re thrilled to know you enjoyed our service and communication. Your support means the world to us, and we’re always here if you need anything. Just drop us a message anytime — we’ve got you covered! Cheers, The ShopWil Team
Amazing and fast customer service. They fulfilled my requests promptly and even offered to remove the watermark for free, even though I was using the free plan.
Hi VolleyTide, Thanks so much! 🎉 Cheers, The ShopWil Team
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