SavedBy Package Protection
Making lost, stolen, and damaged packages a worry of the...
Rating
5.0
feedback
13
chart
#2,542
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
0%
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Less than a day
0%
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Less than a month
23%
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Less than a year
62%
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More than a year
8%
Reviews Summary
Merchants are overwhelmingly positive about the SavedBy app, giving it a perfect 5-star rating. The app is praised for its exceptional customer service, quick response times, and seamless resolution of shipping issues. Users appreciate the team's willingness to go the extra mile and the ease of setting up the app. SavedBy is described as a non-negotiable gold standard in package protection, helping businesses save time, retain happy customers, and improve the overall customer experience. The app is highlighted for its effectiveness in handling package issues, providing full refunds, and covering replacements when needed. Overall, merchants highly recommend SavedBy for its simplicity, effectiveness, and the positive impact it has on their operations.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
July 18, 2024
Obsessed is an understatement! The SavedBy team is absolutely integral to our business operations and we couldn't be more pleased with the app, their client service, and willingness to go the extra mile. The team is incredibly responsive, always bringing a proposed resolution to any issue that arises. We have built such a great relationship with the team and will never be switching! Our company vets all other platforms, vendors, and services by whether they will integrate with SavedBy or not — SavedBy is the gold standard and a non-negotiable for us!
This warms our heart!!! We love working with y'all and it means the world that we can continue to do great work for you :)
July 5, 2024
BEST experience, unbelievably fast customer service (both to our company and directly to the customers). HIGHLY RECOMMEND!
Thank you so much!! Customer service is everything to us. The customer is ALWAYS right!! <3
June 25, 2024
Since none of us have control over how the courier service handles our products, SavedBy has been super helpful, especially with product/order replacements and covering full refunds if the customer claim qualifies. The team is also readily available to respond, I always hear back within the hour. Thanks to SavedBy, we've saved many headaches and retained happy customers.
Thanks so much for the kind words here, endlessly excited to be working with such a good team and being able to prove ourselves daily when it comes to getting the job done for the Kim'C team
Jan. 29, 2024
Great App, Great Team. Jenny has been super helpful the whole time we’ve been working together.
Thank you!! We love Jenny!! If you ever need anything, you know where to find us!
Oct. 4, 2023
Savedby has been terrific to work with. The customer service in setting up was exceptional and easy to do. Lots of clients using the service as well and are loving it!
We strive to provide the BEST CS/CX possible, and after that - making setup a breeze. Really happy to be able to work with you and the team, this review means more than you know!
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