Rating
4.8
feedback
34
chart
#1,204
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
3%
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Less than a day
0%
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Less than a month
12%
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Less than a year
71%
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More than a year
12%
Reviews Summary
SavedBy is highly praised by ecommerce merchants for its exceptional customer support, ease of use, and effectiveness in saving money and providing package protection. Users appreciate the quick response times, responsiveness of the team, and the simplicity of the claim process. The app has been described as a game changer, a life saver, and a phenomenal addition to online stores. Customers feel secure knowing that their packages are protected and that any issues are promptly resolved. SavedBy has been commended for its real solutions, reliability, and the peace of mind it offers to businesses and their customers.
Highlights
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Feb. 25, 2026
SavedBy is an excellent partner. They've consistently gone above and beyond for us and our customers.
Feb. 24, 2026
UPDATED REVIEW AFTER OWNER RESPONDS - February 24th, 2026 Will, This is a thoughtful attempt to reframe the situation publicly, but it does not accurately reflect what occurred. — At no point did I harass your team. Asking questions during onboarding, challenging certain aspects of your service model, or seeking clarification on how revenue sharing works is not harassment. That is standard due diligence when evaluating a business partnership. — What stood out to me most was the inconsistency between what your sales team communicated and what ultimately happened. I was told onboarding was appropriate for our business, multiple calls were scheduled, and we were already deep into the installation process when you joined mid call and abruptly shut everything down. Your own team appeared surprised by that decision, which reinforced how sudden and unplanned it was. — You stated publicly that our company was not a fit due to size, yet your team had already reviewed our business before onboarding began. That is the disconnect. If there are minimum requirements, they should be communicated clearly upfront rather than after a customer has invested time across multiple meetings and implementation steps. — I also asked questions around how your model works, specifically regarding revenue share and how certain merchants receive payouts while others do not. Those are reasonable questions when evaluating any platform that involves customer charges and merchant participation. They were not attacks, and they were not harassment. — To clarify another point, I did not install your app to leave a review. I installed it because we were actively onboarding and preparing to use the service. The decision to halt the relationship was made on your side, not mine. — Yes, I was frustrated. Anyone would be after spending significant time evaluating, meeting, and beginning implementation only to be told mid process that the relationship was being terminated. That reaction is human, not hostile. — For merchants considering working with this company, I would not recommend it based on my experience. The lack of transparency, inconsistent communication, and decision to shut down the relationship midway through onboarding after significant time investment raised serious concerns. There are several other providers in this space that are more transparent, communicate expectations clearly from the start, and are better aligned with professional, consistent onboarding processes. - - (Original review from February 9th, 2026) Absolutely horrible experience with this company. — If you are even considering working with them, save yourself the time and go with a competitor. — I was contacted by one of their employees and scheduled a call to learn more about their service. On that call, they explained they evaluate each store individually and that some merchants receive a monthly revenue share while others receive nothing. From what I was told, whether you receive anything depends on whether you ask during onboarding. They even mentioned specific accounts by name that never received a share simply because they didn’t know it was an option. — Despite that, I was still interested and scheduled onboarding to set up the app on my two Shopify stores. After multiple Zoom calls, emails, and texts, we finally began installation. — About 20 minutes into the Zoom call, a man abruptly joined and immediately started saying I was not a fit for their services. No warning, no explanation beforehand, just dropped into the middle of a live onboarding call after I had already invested a significant amount of time. — He introduced himself as the founder, (Will), and said our business was “too small” at around $4,000,000 in annual sales and that they now only work with brands doing $10,000,000 plus. — This completely contradicted everything their own sales team had already confirmed prior to onboarding. When I asked why none of this was communicated earlier, I got excuses and apologies, but no accountability. — His behavior on the call was shockingly unprofessional. He came off irritated, dismissive, and spoke over everyone like a child throwing a tantrum. Even his own sales and tech staff seemed uncomfortable and caught off guard by how he handled it. — From my experience, the entire situation felt dishonest and misleading from start to finish, and it left me with zero trust in (Will) or how this company operates. — I asked if there was anything we could do to move forward and was flat out told no. Just like that, after all the time spent, he decided he would not allow us to work with his company. — To make things even more telling, his own sales rep later texted me the name of a competitor and said they would be a better company to work with anyway. — Navidium offers the same type of service. Their plan is $99 per month and you keep 100% of the revenue instead of handing it over to the provider like SavedBy’s model. — There are plenty of companies out there that don’t waste your time, don’t move the goalposts halfway through onboarding, and don’t have founders jumping into calls acting this way. — Plenty of better options exist. Stay away from these guys.
Hi David, Thanks for taking the time to share your feedback. I’m Will Jones, co-founder of SavedBy, and I wanted to address your review directly. You’re right that I joined the onboarding call late and made the decision not to move forward. I wanted to explain the context behind that decision. When I joined the call, my team had been working through a challenging onboarding process. The conversation had become difficult, and it was clear that the partnership would require a significant amount of resources from our team. When I learned your business was doing under $4 million annually, matched with the difficulty and harassment my team had faced on previous calls, I decided the opportunity here was not worth the future outlook we had determined, which was that it would be hard to work together. At SavedBy, we decide who we want to work with, and ultimately realized this was not going to be a good fit for either party. I hope you can understand the value of focusing on good working relationships, and being selective about the companies we work with, to ensure positive working relationships with our partners and protecting our team’s ability to serve our clients well. I understand this was frustrating from your perspective, and I appreciate you sharing your experience. We’re committed to being transparent about who we can serve best, even when that means making difficult decisions. I wish you the best with your business. Will Jones Co-Founder, SavedBy P.S. - For merchants who are looking at SavedBy here, it is important to note that this merchant never actually used SavedBy, but just installed our app to leave a bad review, after I mentioned we would not be a good fit together and the merchant got very upset that I made this decision. As mentioned in this review, really important we work with merchants that we think are a good fit for us and our team. Thanks!
Dec. 22, 2025
I will prompt this review by saying that we have tried a lot of shipping protection services over the years. There was something that bugged us about every other service like this. Our goal has always been to find a solution that is a true value add for our customers (without hassle) and saves us shipping nightmare headaches. SaveBy truly has been a life saver for us. We love the customer support we receive through our slack channel. Our customers are happy, and that is the most important thing to us. Claim process is super simple for our customers. And we have plenty of support from the SaveBy team if anything comes up. Our CS team loves working with SaveBy. Their CEO is a great person. Everything always gets handled promptly. You don't loose money. What else are you looking for?
Thank you so much!!! It means the world that we are your the final choice and forever home for shipping protection for Brake Free. We are here to help any time you need us, day and night! It's been a pleasure to work with y'all and we're excited to continue working with your team - Will
Dec. 18, 2025
Working with SavedBy has been a fantastic experience. Their customer support is super professional and they are very responsive. As a business that tries to keep prices as low as possible for our customers, it is nice to have a fall back system to make sure when products are lost or damaged in transit, they can be replaced without any hit to our business! 10/10 would recommend working with this company!
Thank you so much!! We love working with y'all and selfishly get a lot of pride out of partnering with THE Knees Over Toes legends. Let's make it an amazing year ahead!
Dec. 2, 2025
SavedBy has been a great partner & has top-notch support.
Thank you so much -- and right back at you!!! - Will
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