Rating
5.0
feedback
30
chart
#1,323
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
0%
-
Less than a month
13%
-
Less than a year
77%
-
More than a year
10%
Reviews Summary
SavedBy is highly praised by ecommerce merchants for its exceptional customer service, fast response times, and reliable package protection solutions. Users appreciate the team's attentiveness, flexibility, and willingness to go above and beyond to meet their needs. The app is described as a game-changer that eases the pressure on customer service teams, saves money, and enhances the overall customer experience. Customers highlight the ease of creating claims, quick processing times, and the peace of mind that SavedBy provides. The app is commended for increasing conversion rates, profit per order, and improving customer satisfaction. Overall, SavedBy is considered a top-notch shipping insurance app that delivers on its promises and exceeds expectations.
Highlights
Review RSS Feed
All reviews
Dec. 2, 2025
SavedBy has been a phenomenal addition to our site! The entire team is incredibly responsive and helpful. We had a few requests that are outside the norm and they didn't skip a beat in getting it done for us. If you're looking to add package protection, go with SavedBy!
Dec. 2, 2025
SavedBy has taken a lot of pressure off of our Customer Service team and helped us save money. They have been a wonderful company to work with - they're attentive, accommodating, and reliable. I love that they're real people with real solutions, truly a pleasure to work with.
Dec. 2, 2025
We vetted quite a few options in this category and ultimately decided to go with the SavedBy solution. This team has been a pleasure to work with; super responsive and truly take care of customers. The SavedBy solution was everything we hoped it would be and a great addition to our business.
Nov. 7, 2025
Honestly, It's not often I feel impressed by the support I get from any app. The team at SavedBy responds within the same hour with dev support, questions around accounting, or on suggestions to the tool. It works very flawlessly and there are not a whole lot of reasons to not use this app if you are considering offering package protection.
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