SavedBy Package Protection

We switched over to SavedBy and they have been great partners. The user experience is seamless, and their customer support is top notch. We appreciate that they focus on package protection, and aren't trying to upsell us!

We've been using SavedBy for a month now having switched over from Captain. The onboarding process was so straightforward and the support that the SavedBy team provide is awesome. So far it's fantastic and we're very happy we made the switch!

We recently migrated from Onward to SavedBy and have been absolutely thrilled with our decision. Prior to our swap, we spoke to many operators in this space, and the communication and transparency from the SavedBy team (shout-out to Bailey!) were second to none. We've been live for a couple of months now and haven't had any issues (a rare achievement in SaaS these days!). Highly recommend giving the platform a try if you're in the market for package protection.

It's hard to find a company that cares as much about your business as you do, but SavedBy does. We originally partnered with SavedBy in July after hearing amazing things about the team and recognizing the need for shipping protection. After briefly exploring another direction, coming back to SavedBy was an easy decision. The team went above and beyond throughout the process, staying connected, answering questions, offering guidance, and helping us build a case to bring back to leadership. Their customer service is truly top-notch, and I say that as someones with 10+ years in the industry. The communication, attentiveness, and genuine investment in our success are unmatched. As someone who wears a lot of hats at a growing company, having a partner I can trust and not have to worry about is invaluable. If you're on the fence, don't be. Give them a try. You won't regret it!

SavedBy has been a great addition to our customer support process. The platform is straightforward and easy to navigate, making it simple for our team to assist customers with lost, damaged, or delivery related claims. One of the things I appreciate most is how much easier it makes the claims process for both our customers and our support team. It helps us provide customers with a clear solution while reducing the amount of manual follow up required on our end. Their support team has also been responsive, helpful, and easy to work with whenever we've needed assistance with a claim or had questions about the platform. Overall, my experience working with SavedBy has been very positive. From a customer service perspective, it's a valuable tool that helps us resolve shipping issues more efficiently and provide a better experience for our customers.

We literally moved this store over to Shopify so we could run SavedBy on it. That is how much we trust them. We have used SavedBy on our other brand for a while, and the difference is simple: when a carrier loses, damages or misdelivers a package, the customer files a claim, SavedBy reorders or refunds out of their own wallet, and we keep the revenue and the customer. Our support inbox got quieter the week it went live. Onboarding on the new store was fast and personal. Alex and Greg walked us from install to live in days, sent checkout screenshots for approval before anything went public, and answered every question the same day. Package protection at checkout also reads as confidence to the buyer, which helps conversion. If you ship physical products, this is the one app I would install first.

Fantastic - a very can do attitude who want to help and do their best for the client to get the most out of their service, which is not always common in b2b businesses! Highly recommend :)

SavedBy Support has truly exceeded my expectations. They are attentive, flexible, and an absolute pleasure to work with. The collaboration has been outstanding from day one. I have nothing but good things to say about both the platform and the team. The platform is easy to understand and use, onboarding was thorough, they have helped us guide our customers through the claims process. The entire experience has been smooth and seamless. Implementation was a breeze, and I love how customizable SavedBy is to meet the specific needs of our organization. Their support team is fast, friendly, attentive, and genuinely great to work with. The customer experience is phenomenal, and installation was completely painless. Being able to reach them on Slack is the best! Overall, I’m incredibly impressed with SavedBy, the platform, and most importantly, the partnership. They are truly a top-notch partner, and I highly recommend them!

The team at SavedBy are a great group of folks to work with and their service is outstanding!

We have worked with SavedBy for years now. They are very flexible and accommodating to our needs. This was a refreshing change after working with some of their competitors. They give us full ownership over the experience, which is critical for our brand. They've alleviated the workload for our customer service team as well, which has been great. Overall a great working relationship with the SavedBy team and would recommend.

Savedby support has exceeded my expectations. They are also attentive and flexible. The Collaboration has been outstanding. The Savedby platform is easy to understand and use. The onboarding was thorough, and they even provided email macros to help our customers file claims. The experience has been smooth and easy.

Exceptional customer service! They’re always available when I need help looking into an issue and are quick to help get customer orders resolved. Highly recommend!

SavedBy has been a massive help for our customers, and is an amazing solution when it comes to our product type - food and subscription heavy. We were searching for a provider for months that integrated with our subscriptions app - a true integration and not just adding on a one time product for every recurring order- SavedBy got it done. Their team is amazing and responsive and i cant recommend them enough!

Saveby has been a great add-on to our customer experience. Not only does it save our customer service team time, but the team is also incredibly responsive and helpful!

Top notch partners with a great overall platform. Installation was painless - the customer experience is phenomenal. We're even integrated with our CX Ops team and SavedBy in a slack channel to dramatically improve resolution time on more complex issues. Overall I'm super impressed with the partnership.

We’ve had a great experience with SavedBy! Onboarding and implementation were seamless, and the SavedBy team is incredibly easy to work with. They’re always willing to help when needed and have gone above and beyond for us. The platform works with our subscription app, and we’ve had no issues for our team or our customers. We highly recommend SavedBy!

Our experience with other package protection options left us hesitant to try again. Lack of support, poor customer opt-in, and tedious claim processes made the idea of package protection more of a headache than a help. SavedBy has changed all of that. The onboarding process was simple and required minimal effort from our team. Customer claims have been a breeze to process and the SavedBy team is super supportive - making themselves available for any questions, at any time. Overall, we are extremely happy with the service.

Honestly one of the easier wins we've added to the store. Very simple to get set up, and once it's on you can mostly forget about it. Our CX team has been super happy since claims stopped landing in their inbox. The SavedBy team is very supportive too if we have any questions at all. Very happy over here!

We switched from Route to SavedBy after Route's support went downhill. SavedBy has not only been a financial benefit, but the personal handling of cases and responsiveness of the team have been absolutely awesome. We highly recommend SavedBy!

We partnered with SavedBy in January and have nothing but good things to say about the tool and the team. They're fast, friendly, and a delight to work with. Implementation was a breeze, and they're very customizable to meet the needs of the organization. I was hesitant at first as it seemed too good to be true, but I was wrong, it's a no-brainer.